Captain Wins

Captain Wins sister sites include Mango Spins, Awesome Spins, Casino Roo, Chelsea Palace, Rich Ride, Belgravia Casino, 333 Casino and more.
Captain Wins (captainwins.co.uk) is operated by Grace Media (Gibraltar) Limited of Suite 7, Hadfield House, Gibraltar, GX11 1AA.

Captain Wins Sister Sites 2024

Jackpot Mobile Casino

Some Captain Wins sister sites have a longer history than others, with Jackpot Mobile Casino being one of the pioneers. Its name is a giveaway to its era of origin, a time when being mobile-centric was a unique selling point. Nowadays, it’s imperative for online casinos to be optimally designed for mobile devices to thrive in the industry. Rewind about a decade or slightly more, and the landscape was different – most iGaming enthusiasts accessed sites via laptops or desktops, making mobile casinos a rare and often simplified version of their more comprehensive online counterparts. While those days have passed, Jackpot Mobile Casino stands as a testament to that era. It has evolved, however, and now matches its fellow Captain Wins sister sites in offering a full range of features, standing shoulder-to-shoulder with every other casino on this roster.

Hot Streak Casino

Hot Streak Casino stands out as one of the busiest among the Captain Wins sister sites, yet it seems to be grappling with its own identity. This confusion is evident in its web address, hotstreakcasino.com, which (as you can see) refers to it as ‘Hot Streak Casino’, but the logo prominently displays the moniker ‘Hot Streak Slots’. This inconsistency gives the impression that the site underwent a rebranding mid-design, without fully aligning all elements. Setting this issue aside, fans of Captain Wins will find a familiar experience at Hot Streak Casino. Not only does it share the same layout, a characteristic common across Captain Wins sister sites, but it also features similar games on its homepage and has comparable promotions. The resemblance between Hot Streak and Captain Wins is so striking that it might be a bit too much, blurring the lines of distinction between the two.

Mango Spins

Tropical fruits often inspire themes for online casinos, perhaps echoing back to the era when physical slot machines were affectionately known as “fruit machines.” Mango Spins follows this trend and aligns closely with its Captain Wins sister sites in style and feel. While there are exceptions on this platform, like Jackpot Mobile Casino, which have unique appearances, most, including Mango Spins, seem to have been crafted from the same template or, if they’ve been around a little longer, revamped using the same template in recent years. Consequently, the juicy fruit theme of Mango Spins doesn’t extend much beyond its name and logo, a missed opportunity for greater thematic depth. However, for those seeking an experience akin to what Captain Wins offers, Mango Spins is a reliable choice. It does everything that Captain Wins does in broadly the same style, and with largely the same choice of accompanying promotions.

Awesome Spins

Of all the Captain Wins sister sites out there – and believe us, there are a lot of them – none are more similar to Captain Wins itself than Awesome Spins. We’re not just saying that because their names rhyme with each other, or because they use the same template. The latter point applies to virtually all of the casinos on this platform. What Awesome Spins and Captain Wins have in common is that both vanished from the UK marketplace for a while, but both are now back. For unknown reasons, Grace Media briefly shifted to having both sites listed only on its MGA licence, meaning UK-based players had no access to the casinos. They were re-listed on the operator’s UKGC licence in 2023, and became available to players in the UK once more. With that tidbit of trivia aside, you’ll find that Awesome Spins is much like the other casinos we’ve looked at thus far.

BOGOF Bingo

Standing out from its fellow Captain Wins sister sites, here’s one that distinctly diverges from the norm, which is immediately evident from its name. While most iGaming sites under the Grace Media umbrella predominantly focus on slot-based casino games, there are noteworthy exceptions like Buy One Get One Free Bingo. This site’s full title is quite a mouthful, hence the URL bogofbingo.co.uk, where ‘bogof’ stands as an acronym for ‘buy one get one free’, and not as an unfortunate slang term that one might use to suggest someone should go away. This type of promotion is a staple in supermarkets, yet ironically, BOGOF Bingo doesn’t actually offer any ‘buy one get one free’ deals in its promotions. Instead, the site prides itself on a range of exclusive bingo rooms, which is a factor that arguably holds more significance for bingo enthusiasts. Is it the best bingo option on the Grace Media platform? Probably.

Can Captain Wins Be Trusted?

★★★★★

Captain Wins has earned a 3-star rating as a trusted casino.

1. UKGC License	Captain Wins is licensed under the UK Gambling Commission by Grace Media (Gibraltar) Limited, licence number 57869.
2. UKGC Fines	The operator has a spotless history, with no fines from the UKGC.
3. Customer Service	Around-the-clock live chat support is available, although telephone support isn’t provided.
4. Trustpilot Score	After over 70 reviews, Captain Wins has a score of just 1.7 out of 5.0 on Trustpilot.
5. Company Location	Grace Media (Gibraltar) Limited, true to its name, is based in Gibraltar.
6. Visible Promo T&C’s	All promotional terms and conditions at Captain Wins are transparent and easily accessible.
7. Social Media Presence	No social media accounts could be found for Captain Wins.
8. Number of Sister Sites	Over sixty active Captain Wins sister sites are operated by Grace Media at present.
9. Games portfolio	Captain Wins offers an extensive collection of over five hundred slots and a live casino experience.
10. Gamstop links	A prominent, clickable GamStop logo is available in the site’s footer for easy access if needed.
Overall SCORE >	★★★★★ – 3/5 Stars

Captain Wins Review 2024

Recently, Grace Media (Gibraltar) Limited has breathed new life into the slots-focused Captain Wins, marking a departure from what had become a pattern of ongoing closures. Since moving from Manchester to Gibraltar, the operator has discontinued over twenty iGaming sites. Yet, Captain Wins has always stood out from its counterparts. Even when it vanished from the UK market, it continued to operate internationally under the operator’s MGA licence. The reasons behind Grace Media’s decision to reintroduce this slot-centric casino to the UK are unclear, but it’s time to see whether Captain Wins has returned as an enhanced and more attractive iGaming destination than it was when it departed.

Captain Wins Welcome Offers

Grace Media’s casinos, as we’ve covered while we were looking at the Captain Spins sister sites, typically share a similar visual style, yet they manage to distinguish themselves through unique promotional offerings. Captain Wins, we’re afraid to say, offers a relatively modest welcome bonus. Depending on your initial deposit, you can earn up to fifty free spins: depositing £10-29 earns you twenty spins, £30-39 gets you thirty, £40-49 results in forty spins, and a deposit of £50 or more entitles you to all fifty spins. These spins are exclusively for certain NetEnt slots and come with a 40x wagering requirement on any winnings.

Additionally, Captain Wins has a contingent secondary welcome offer. If you deposit £50 or more and fail to win, the casino offers a ten percent cashback on your losses, up to a maximum of £200. This cashback is provided as real money without any attached conditions, making it immediately withdrawable upon receipt.

Ongoing Promotions

The availability of other promotions at Captain Wins can be a bit of a lucky dip, varying greatly depending on the timing of your visit. The casino enjoys embracing festive-themed promotions, like the ‘Winter Wonderland’ around Christmas, which are fleeting, lasting only a few weeks or a month before disappearing. You might encounter offers like additional free spins upon making a deposit, mirroring the welcome bonus, or you could stumble upon prize draws and enticing ‘deal of the day’ specials. However, there are times when you might visit Captain Wins and discover that the only available bonuses are the welcome promotions, with no extra incentives on offer.

Pros and Cons of Captain Wins

Pros: Captain Wins has a sleek, minimalistic design that’s sure to appeal to fans of clean and uncluttered layouts. The casino is known for its rapid load times and intuitive user interface, often adding a modest bonus to each deposit as a cherry on top. It excels at showcasing new slots and games, ensuring that its offerings remain current and captivating.

Cons: There’s a noticeable lack of transparency regarding the timescales and processes for withdrawals. This is an area where most casinos are quite forthcoming, providing detailed information, but Captain Wins, along with several of its sister sites, falls short in this respect. Furthermore, the welcome bonus is somewhat underwhelming, lacking the punch needed to truly tempt or attract new players.

Top Games at Captain Wins

You’ll find, with a tiny handful of exceptions, that the same portfolio of games exists at all of the Captain Wins sister sites. Those portfolios are dominated by slots. Other iGaming categories exist at Captain Wins, including a selection of live casino and live dealer games, but they’re not considered a big deal in the same way that the slots featured on the casino’s homepage are considered a big deal. Here are three of the most prominently featured of the slots on the Captain Wins homepage to give you a taste of what the site has to offer.

Step into the tranquil world of Wild Koi, where the serene waters of a decorative lake set the stage for a Zen-like slot experience. Crafted by Eyecon, this game blends the beauty of nature with the thrill of the chase, featuring a 5×3 reel setup with up to 25 selectable paylines. Players can immerse themselves in the artistry of the graphics, animations, and an Asian-themed soundtrack, creating a harmonious balance between aesthetics and gameplay. Although lacking Quickspin and Loss Limit features, the game compensates with enchanting Gold Koi wilds and scatter-triggered Free Spins, complete with expanding wilds for increased winning potential. The RTP varies between 95% and 93%, with medium volatility, making strategic betting a wise choice.

Big Piggy Bonus by Inspired Gaming invites players to a swanky pig-themed soiree, set in a luxurious mansion where prosperity oozes from every corner. This slot takes a quirky spin on the classic piggy bank concept, pairing it with an opulent lifestyle and jazz tunes that immediately set a grand, yet playful tone. Playable across all devices, the game offers a bet range of £0.2 to £20 per spin, featuring medium volatility and an RTP slightly below average at 95%. The 6×4 reel setup boasts 50 ways to play, where symbols range from elegant A-J royals to lavish symbols of wealth like gold bars and credit cards. The star of the show, a well-dressed pig gentleman, serves as a wild, and the game’s focal point is the Free Spins round, initiated by piggy bank scatters. This round continues until a win meets or exceeds a randomly chosen multiplier, with sticky wilds enhancing the chance of hitting the 12,500x stake max win.

Prospector Wilds, developed by Prospect Gaming, takes players on a journey to the depths of a goldmine, a theme all too familiar in the iGaming world. Set against a backdrop of timber arches, the game’s reels are adorned with classic mining symbols like shovels, pickaxes, and lanterns. With a disappointing RTP of 94.6% and a possible even lower 88% version, along with a modest max win capped at 2,500x the bet, the game’s financial prospects seem dim. Its saving grace, perhaps, is the medium variance and a hit frequency of 26.72%, suggesting wins might occur with some regularity. The gameplay revolves around a 5×3 setup with 20 fixed paylines, but despite the title’s emphasis on wilds, they play a minimal role, simply substituting for other symbols. The main feature is the Cascading Wins mechanic, linked with a multiplier that increases with consecutive wins. However, even this fails to mine any real excitement, leaving Prospector Wilds feeling more like a mundane day at the mine than an exhilarating gold rush.

Withdrawal Processing and Support

Captain Wins implements a dual-stage process for withdrawals. Initially, there’s a review and processing period that can extend up to 48 hours. Subsequently, the time it takes for the funds to be credited to your account varies between one to five working days, hinging on the withdrawal method you’ve selected. When using card methods, the expected time for fund reception is determined by the day you initiate the withdrawal. For example, a withdrawal actioned on a Monday could see your funds arriving as early as Tuesday, or potentially the following Monday. Digital methods such as PayPal and Trustly generally offer a quicker turnaround, though the timescales are comparable. It’s important to note that these timeframes are indicative and actual processing times may vary, a detail that could be frustrating due to its vagueness.

Customer Support and Licensing

Captain Wins offers a variety of customer support options, with its live chat feature being the most easily accessible, available round the clock. For those who favour a more conventional approach, there’s a contact form on the website. Adding to the convenience, the casino enables players to send text messages to 07361587797, although it’s noteworthy that direct phone support isn’t provided. In terms of regulatory compliance, Captain Wins operates under a licence from the UK Gambling Commission (licence number 57869), held by Grace Media (Gibraltar) Limited. Issued in 2022, this licence is clean, free from any fines or reprimands from the UKGC, and it similarly extends to all the Captain Wins sister sites.

Captain Wins – The Verdict

Captain Wins exists as one of several well-constructed yet somewhat unmemorable casinos within this operator’s collection. It gets the basics right with a straightforward and sleek design, and the blend of traditional and modern games is praiseworthy, particularly given the regular introduction of new titles. However, the casino’s appeal is somewhat diminished by extended withdrawal periods that lack transparent justification, and its range of bonuses and promotions doesn’t quite hit the mark in terms of allure. Although it may offer a pleasant experience, Captain Wins doesn’t quite have the charm to consistently draw players back for more.

What are players saying about Captain Wins? 

Here are our condensed / reader’s digest summaries of the latest player reviews of Captain Wins.

• 12-Oct-2023 by Kevin:
  I’ve been waiting over a month for a payment from Captain Wins and still haven’t received it. This delay is unacceptable. – source: Trustpilot
• 03-Oct-2023 by Meme:
  Captain Wins must be the slowest paying out casino ever. Even after contacting live chat for help, my withdrawal is still pending. It’s nearly the second day and still nothing. – source: Trustpilot
• 02-Oct-2023 by Michelle:
  I deposited, won, and then withdrew at Captain Wins, but six days later, they asked for proof of my email. Now, seven days later, my withdrawal is still pending. This is the slowest casino on the internet to pay out. – source: Trustpilot
• 05-May-2023 by Brandon:
  The withdrawal times at Captain Wins are pathetic. I’ve been waiting 48 hours for just 60 pounds. The withdrawal process is stalling, and the live chat was no help. – source: Trustpilot
• 12-Apr-2023 by John:
  At first, Captain Wins wasn’t too bad, but now I’m waiting 16 days for a withdrawal. I’ve closed my account because this delay is just unacceptable. – source: Trustpilot
• 15-Apr-2023 by Charlee:
  Captain Wins has the slowest payouts. I was told my withdrawal was processed on the 1st of April, but it’s now the 9th, and I’ve received nothing. This casino has ruined the enjoyment of online gambling for me. – source: Trustpilot
• 17-Feb-2023 by Jason:
  I spent £800 in 15 minutes at Captain Wins and didn’t win once. This site feels like a total rip-off, and I advise everyone to avoid it. – source: Trustpilot
• 30-Oct-2022 by Lewis:
  I was winning at Captain Wins, but when I reached £500, they kicked me off and claimed my bank diverted funds. This site seems like a scam. – source: Trustpilot
• 23-Jun-2022 by Matthew:
  Surprisingly, after sending documents to Captain Wins, I received my withdrawal the next day. Ron from customer service was very helpful. – source: Trustpilot
• 06-Apr-2022 by Hoshyar:
  Captain Wins is the biggest scam casino. I advise everyone not to waste their money and time as they are nothing but thieves. – source: Trustpilot