Casino Joy

casino-joy-logo

Casino Joy sister sites include Vegas Hero, Sloty, Casino Lab, Casoola, Casino Planet, Genesis Casino and more. 
Casino Joy (casinojoy.com) is operated by Genesis Global Limited, 28 GB Buildings, Level 3, Watar Street, Ta`Xbiex, XBX 1301, Malta.

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Casino Joy Sister Sites 2022

Genesis Casino

Genesis Casino

Genesis Casino is the online slots and casino website that gave Genesis Global Limited its name. There may be other outstanding casino sites under the management of this massive casino network company, but Genesis Casino is both the flagship and the mothership. It’s the most important of all the Casino Joy sister sites, and it’s no insult for Casino Joy to be regarded in that way. The amount of money flowing through Genesis Casino is incredible, with over £16m in jackpots available at the time this review was written. The casino’s science-fiction theme gives it an “out of this world” feel, and no expense has been spared on flashy visuals. Genesis Casino has the look, feel, and atmosphere of a first-class casino site, and it ought to be treated as such.

Vegas Hero

Vegas Hero

There isn’t a James Bond-themed casino website in existence yet – or, at least, there isn’t an official one. Vegas Hero might be as close as it’s possible to get. This super-modern, super-slick Casino Joy sister site has a glamorous theme with a secret agent mascot, beautiful women, and all the trappings of a Las Vegas casino turned into a digital hangout. Vegas Hero is another of Genesis Global Limited’s top casino sites, and so if you’re a fan of the way this casino network company puts websites together, it would have to be considered as a “must-see” stop on a tour of what the company has to offer. It might not have the jackpot power of Genesis Casino, but it’s known for consistently offering generous welcome promotions and frequently offers seven-figure sums on its “wheel of wishes.”

Casino Planet

Casino Planet

The popularity of online slots and casino websites in the 2020s makes it feel a little bit like we’re all living on a casino planet, but Genesis Global Limited takes that idea and makes it literal with the Casino Planet online slots site. The layout of the homepage makes it more than clear that slots are the bulk of Casino Planet’s business, but there’s a live casino hooked up to the site, too. More importantly as far as high-rollers are concerned, Casino Planet is connected to the same jackpot pool as Genesis Casino, meaning the combined total of jackpot prizes available here also meets and exceeds eight figures. In terms of aesthetics, Casino Planet places itself in a sort of Tokyo of the future, with high rise buildings and neon everywhere. The theme makes the casino feel like an exciting place to play, and getting players excited is half the battle when you’re trying to persuade them to sign up for a casino. We’re tempted to say that this is the best looking Casino Joy sister site.

Pelaa

pelaa logo

Pelaa was the most unusual of the Casino Joy sister sites when it was launched in 2018. Back then, the unique appeal of Pelaa was that you could play casino games at the site without needing to formally register an account. Genesis Global Limited has had a change of heart about that idea since then, and so Pelaa now functions just like any other online casino does. That’s taken away a little of what made Pelaa special, but it’s still a very attractive casino with a high-class cartoon feel tinged with fantasy elements. Pelaa’s parent company rarely puts a foot wrong when it comes to graphic design, but they’ve excelled themselves here. With more than twenty different ways to pay or make withdrawals from Pelaa, you certainly shouldn’t have any issues getting your money back out of the casino once you’ve been lucky enough to win.

Spela

spela logo

Here’s a quick language lesson for you. “Spela” is the Swedish word for “play.” Never let it be said that you can’t learn anything from using casino websites. There are two facts that this Casino Joy sister site makes very clear on its homepage. The first is that it contains more than 1300 casino games, which makes it sound to us that it shares the same portfolio as Genesis casino. The second is that it guarantees fast withdrawals. “Fast withdrawals” ought to equate to “instant withdrawals” in modern terms, so that’s a high bar for Spela to hold itself to. Fridays are special events at Spela, with “Friday Frenzy” cash bonuses available. The bulk of the players who use this site are Swedish, but the casino is covered by a UK licence and is every bit as open to players in the UK as it is to the Swedes. It’s not one of Genesis Global Limited’s “glamour sites,” but it offers a solid package.

Spin It

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What should you do with an online slots game? Spin it. That’s why this Casino Joy sister site has the name that it does, and that’s what it invites you to do with all 1300 of the games that it offers. Some of those games are live dealer games, so we’re not totally convinced it’s possible to “spin” them, but we’ll let Spin It slide on that front. The figure of 1300 should be becoming familiar to you by now because it’s the full portfolio of casino games that Genesis Global Limited allocates to its best casino sites. All of those games are available here, so this must be a top site in the eyes of the casino network company that owns it. The homepage tells us that there are “some serious jackpots in here,” and based on what we’ve seen elsewhere in the Genesis Global range, we have no reason to doubt that. It may not offer anything that Genesis Casino doesn’t offer, but then again, Genesis Casino offers more or less everything.

Casino Cruise

casino cruise logo v

It’s increasingly common for cruise ships to have casinos aboard them. It’s also increasingly common for a trip on a cruise ship to cost more than some people earn in a year. If you’ve always wanted to experience a casino on a cruise liner but have never been able to, perhaps Casino Cruise might be the next best thing. It’s one of a couple of Casino Joy sister sites with a travel theme, and it uses that theme very well for the main part. Some of the visuals at Casino Cruise are re-used from other Genesis Global Limited casinos, but the idea of travel is used to promote the casino’s eye-catching welcome offer. There are as many promotions at Casino Cruise for the live dealer casino as there are for slots, so the focus at this site is a little different from the majority of the range. If playing with a live dealer is what gets you excited more than the idea of spinning slots, maybe booking a trip with Casino Cruise is the best fit for you.

Sloty

Sloty logo

If you’re going to create a casino website and call it “Sloty,” you better be absolutely sure that it comes with a market-leading portfolio of online slots. If it isn’t, you’ve wasted an excellent name. We’re happy to report that Sloty hasn’t wasted a single thing; this Casino Joy sister site packs a serious punch with its games collection. Based on what’s happening on the casino’s incredibly busy homepage – which features animations as well as scrolling banners – the idea of Sloty is that it’s a paradise island casino perched on a cloud, surrounded by rainbows and, for some reason, a golden Egyptian sphinx. The theme of Sloty is a little “out-there,” but at least nobody can accuse it of being boring. It might not be much good for anything other than slots – but with so many to choose from, why would you even want to play anything else?

Casoola

Casoola logo

Casoola owes a lot more than a pinch of inspiration to the cartoon series “Futurama.” The site comes with an animated robot mascot called Fernando, who bears more than a passing resemblance to Bender from the televised cartoon, and there are other subtle nods to its familiar animation style elsewhere at the site. There are far worse things to take inspiration from than a much-loved television show, though, and it makes for a memorable theme. The unusual approach to aesthetics makes this the zaniest of the Casino Joy sister sites by some comfortable distance. Underneath the comic touches, though, there’s still that same platform of over 1300 casino games and the promise of quick withdrawals. Genesis Global Limited is a casino network company that provides serious gaming power even when it’s mostly trying to have a laugh.

Casino Lab

Casino Lab logo

If Albert Einstein had grown up during a time when steampunk and cyberpunk were popular, he’d have looked a lot like the “mad professor” mascot of Casino Lab. Steampunk is the overall theme of Casino Lab, with the idea that the entire casino is an out-of-control science experiment. Genesis Global Limited generally does a fantastic job of working with themes, which is why all of the Casino Joy sister sites make such a strong first impression. With so many casino games and such massive jackpots on offer, there’s no reason for the company to go so far with the theme, but it makes Casino Lab feel special – and as a result, it becomes an easier place for players to fall in love with. There are other Genesis casinos that we haven’t included on this list – and you ought to check out our dedicated Genesis Global Limited page if you want to find out about them – but those we’ve included here are the best of the range.

Can Casino Joy Be Trusted?

trust score

★★★★★

Casino Joy is a 3 Star trusted casino.

1. UKGC License Casino Joy is covered by the licence that Genesis Global Limited holds with the UK Gambling Commission, 45235.
2. UKGC Fines In December 2021, Genesis Global Limited was fined £3.77m and issued with a warning after breaches of its money laundering, social responsibility, and customer identification obligations.
3. Customer Service Casino Joy offers full live chat, telephone, and email support options to players.
4. Trustpilot Score Casino Joy has been reviewed more than 140 times on Trustpilot, and has a low score of 2.1 out of 5.
5. Company Location Genesis Global Limited is a Malta-based company.
6. Visible T&C’s You have to click on promotions at Casino Joy to discover their terms and conditions – they’re not immediately visible.
7. Social Media Presence Casino Joy’s Twitter account has been abandoned, but its Facebook page is up to date and the casino is also active on YouTube.
8. Number of Sister Sites There are thirteen active Casino Joy sister sites.
9. Games portfolio With nine major providers on board and over 1000 casino games available, Casino Joy’s users aren’t short of options.
10. Gamstop links Gamstop logos appear at the bottom of every page at the Casino Joy website.
Overall SCORE > ★★★★★ – 3/5 Stars

What are players saying about Casino Joy?

Here are our condensed / reader’s digest summaries of recent player reviews of Casino Joy.

  • 03-Mar-2022 by Bradley:
    They don’t communicate no matter whether you try to phone them or email them. I’ve sent all my supporting documents but my withdrawal is still shown as pending. It’s been over a week and I’ve heard nothing from them at all. When are you going to release my money? – source: TrustPilot
  • 05-Jan-2022 by Craig:
    I wish I’d read the reviews before playing here. 72 hours for payouts is too slow in 2022. Do they not have enough staff or are they just not interested in having happy customers? – source: TrustPilot
  • 04-Jan-2022 by Ben:
    I won over £500 and tried to withdraw it. That was eleven weeks ago. I’ve given them all my documentation and I still don’t have my money. They say they’ve approved the withdrawal but my account has been blocked. – source: TrustPilot
  • 03-Jan-2022 by Emma:
    They won’t process my partner’s withdrawal because his passport is out of date. I’ve sent his phone bill, birth certificate, and full DBS check but they won’t accept any of it. I’m taking this to the Gambling Commission. – source: TrustPilot
  • 26-Dec-2021 by Anthony:
    I’ve sent my documents in and been told my address and ID are both confirmed, but my withdrawal is still pending after two weeks. – source: TrustPilot
  • 13-Dec-2021 by Ariel:
    Customer support is usually helpful and fast. However, the recent changes made to the site in line with UKGC requirements have given it a more serious tone, so it’s not as pleasant to play here anymore. – source: TrustPilot
  • 05-Jan-2021 by Dan:
    I am still waiting for my documents to be verified. I have been waiting for a month now and I hope I don’t have to wait long. – source: TrustPilot
  • 28-Dec-2020 by Burak:
    I was worried when I read all the reviews about delayed payments but they verified my account in a few days and just a few hours later I got my payment. – source: TrustPilot
  • 08-Dec-2020 by Santeri:
    This is the worst casino ever. I have been waiting for a month to have my document verified and they have blocked me from using live chats and don’t respond to my emails. – source: TrustPilot
  • 03-Dec-2020 by Eldo:
    This is a great casino. I made a deposit, won, and made a withdrawal which got processed straight to my bank all in under 20 hours! – source: TrustPilot
  • 03-Nov-2020 by Thomas:
    I have waited for over 90 hours just for them to verify my documents. They are not even responding to my emails or messages anymore. I am very disappointed. – source: TrustPilot
  • 19-Jun-2020 by Chad:
    This casino is very easy to navigate and fun to use. The games are all from various trusted and high-quality providers. Withdrawals are fast too if you already have a verified account. – source: AskGamblers
  • 29-May-2020 by Arthur:
    This casino had a really good collection of games and software providers. But I had a bad experience with the customer support and the verification process took a long time as well. – source: AskGamblers
  • 27-May-2020 by Lee:
    I like the games on this casino a lot. The live chat agents are very kind as well but they don’t have much power to do anything. The only major problem is that the withdrawal and verification process is very slow. – source: AskGamblers
  • 07-Apr-2020 by Mark:
    There is a great variety of games on this casino and none of them have any bugs or glitch out. That said, the transaction and verification processes are very slow and sluggish. – source: AskGamblers

Casino Joy Review 2022

“Does this spark joy” is a phrase that was popularised a few years ago by the Japanese “decluttering” expert Marie Kondo, but it’s also a fair question that could be asked about this brightly-coloured Genesis Global Limited casino. Casino Joy is one of the premier online casinos in the Genesis range and comes with high-quality graphics, well over one thousand games, and an array of incentives designed to appeal to players both new and old. It sets the scene well – very few casinos will make such a good first impression on you as Casino Joy does – but is that good impression maintained when you take a closer look at what it contains? This is where we find out.

casino joy laptop screenshot 2021

New Player Welcome Offers

The pleasant conversational tone of Casino Joy makes a nice change from the usual “click here now, play this now” marketing speel of most online casinos. Instead of trying to shove the welcome offer down the throat of its visitors, Casino Joy observes that we all live in a busy world, and so they’ve decided to make their welcome offer easy to understand. In basic terms, it consists of a 100% matched first deposit with a maximum value of £100 and two hundred free spins thrown into the bargain.

Rather than handing out all 200 free spins at once, players receive 20 upon making their first deposit and then a further 20 per day for the next seven days. The spins can only be used on NetEnt’s Starburst slot and expire in 72 hours if they’re not used. Any winnings gained by using free spins must be wagered x40 before they can be withdrawn, which is a touch over the industry average for promotions of this kind.

If players don’t want to use their welcome bonus on online slots, they can head straight to the live dealer section and use their (maximum) £100 in bonus funds at the tables or on the game shows instead.

Monthly Promotions

There isn’t an ongoing loyalty or VIP reward program at Casino Joy, which is a little surprising for a casino of this size. There are other promotions to shoot for or opt into after the welcome promotion is gone, though. The biggest of them is the Casino Joy £6.5m prize pool. Quite how the figure of £6.5m is arrived at us unclear, as when you open the promotion to find out more information the figure suddenly drops to £125,000. It’s impossible to work out whether the £125,000 is specific to Pragmatic Play’s Drops and Wins games or whether the £6.5m figure printed on the promotions page is incorrect.

Further promotions at Casino Joy include a 25% matched deposit (max limit £100) every Tuesday and an unspecified gift every Friday for all players who’ve made at least one deposit during the week. Our understanding is that there was once a VIP program at Casino Joy, but this has been done away with and what’s left behind feels a little insubstantial – especially with the lack of clarity about the eye-catching £6.5m figure.

Featured Slots and Casino Games

Casino Joy, like the majority of the Casino Joy sister sites, has a colossal gaming library containing well over 1000 titles. Despite that, the online slots featured most prominently here are the same as those that feature prominently in hundreds of other places. That’s not a knock on Casino Joy – it simply underlines the incredible, enduring popularity of these classic slots. As of the time this review was written, the “popular games” section of Casino Joy was topped by the following titles:-

Book of Dead: If you’ve never played the Egyptian-themed “Rich Wilde” adventurer slot Book of Dead by Play ‘n Go, you must be wondering why the idea of expanding symbols during free spins features is suddenly so popular. This slot is your answer. It’s a simple mechanic, but this is the slot that made it popular. What a lot of people don’t know about the mechanic is that if you re-trigger the feature from within it, you get two expanding symbols rather than one. This tends to be true across the entire “book of” range, so feel free to go looking for them. 

Starburst: We review and compare casino sites rather than online slots, so it’s not for us to say whether NetEnt’s Starburst is the best online slots game ever made. However, we don’t think we’d be speaking out of turn if we said it’s definitely in the top 1%. The heady combination of Starburst’s alpha waves soundtrack, colourful supernova visuals, and a respin every time an expanding wild symbol lands has turned this slot into a classic. It’s not without reason that Casino Joy chose Starburst as the recipient of the free spins it gives away in its welcome offer. 

Big Bass Bonanza: When the Fishin’ Frenzy slot was released several years ago, many people thought that it couldn’t be improved upon. That didn’t stop pretty much every developer in the trade from giving it a go. Big Bass Bonanza is the best Fishin’ Frenzy tribute act and might – but only might – be a slight improvement on the slot that started the fishing trend. Reek Kingdom’s creation rewards you every time a fish and a fisherman turn up on the same spin, and if more than one fish shows up at once, things get even better. It’s a simple Cash Collector slot, but it’s a very well-executed one. 

Casino Joy also has a repertoire of live dealer games and table games to play with, but the massive online slots collection is the undisputed star of the show. 

Casino Joy Banner

Deposits and Withdrawal Methods

It’s very rare that we see an online casino with as many payment and withdrawal methods as Casino Joy. It’s even rarer than we see one that offers instant withdrawals on so many of those methods. Payment processing is something that Casino Joy does better than most online casinos, with every modern method accounted for along with the usual debit cards.

If you still want to use your Visa card to pay or make withdrawals, those withdrawals may take up to three working days to arrive. Apple Pay withdrawals will also take three days to turn up. Every other withdrawal method offered at Casino Joy is instant. This includes multiple e-wallet services, including Neteller, EcoPayz, Skrill, MuchBetter, Neosurf, Jeton, MiFinity, and, biggest of all, PayPal. The increasingly-popular Trustly instant bank transfer service is also an option and is also instant. The maximum transaction for a single withdrawal is £15,000.

Customer Support and Licensing

The quality and availability of customer support at Casino Joy are another of the site’s strengths. Whether you prefer to use the telephone, email, or live chat service, all options are on the table, and coverage is 24/7.

Thanks to its parent company Genesis Global Limited, Casino Joy is a dual-licensed casino. It’s covered by licence 45235 by the UK Gambling Commission and MGA/B2C/314/2015 by the Malta Gaming Authority.

Verdict

For the main part, Casino Joy represents a good time for players. It features a gigantic gaming portfolio, an extensive range of payment options, and great customer support. All three of those things feature highly on lists of things that players look for in an online casino. Where it falls down a little is in the quality of its post-welcome offer promotions and the lack of clarity it offers on those promotions. Terms and conditions are partially hidden, which is never a good thing, and the £6.5m prize pot it currently offers looks misleading once you open it up for further information. Given that the company was fined as recently as December 2021 for issues relating to social responsibility, that has to go down as a concern.

casino joy mobile screenshot 2021

Casino Joy In The Media

Casino Joy – Heralded As A Success

Any successful casino company can spend money on a marketing campaign, but the best promotion is that which comes unprompted from an independent source. Casino Joy received some promotion of that kind from the Scottish newspaper The Herald in early November 2021 when it decided to take a look at the best online slots websites in the United Kingdom. It didn’t feature as high up in the list as it may have wanted, coming in at number nineteen, but given the fact that there are hundreds of casino websites operating in the UK, making the top twenty is still no small achievement.

The factors that attracted the Herald to Casino Joy are its free weekend gifts promotions, the weekly prize pool that frequently runs to six figures, and the site’s compatibility with mobile devices.

The Herald isn’t the only newspaper or news website that’s taken to singing Casino Joy’s praises in the past year. GlobeNewsWire named it one of the eighteen best new casino sites in the country for 2021 when it compiled a similar article in April, and it was named the best casino for security in Canada by Westword in June.

More Scottish Praise

Casino Joy must be particularly popular in Scotland because the Herald isn’t the only Scottish newspaper that’s had nice things to say about the casino site recently. The Scotsman – a daily Scottish paper and news website that’s been around since 1817 – has shown similar levels of enthusiasm in an article dated 21st October 2021.

The Scotsman was even more positive than The Herald in its assessment of Casino Joy. The topic of the article is similar, ranking online casinos available to players in the UK, but Casino Joy finishes fifteenth in The Scotsman’s eyes. This time, the contributing factors were the variety of casino games available and the perceived generosity of the bonuses offered inside the live casino.

In Their Own Words

Genesis Global Limited was already a big deal in the casino world when it launched Casino Joy in 2018. The subsequent success of the brand is just another string to the enormous company’s bow. Check out the “about us” section of the casino’s website, and you’ll notice that there’s a weather theme going on, inviting players to “let the sun come up” on a new gaming experience when they join and touting the website as “a haven from the rain.” It’s an unusual approach, but might be intended as a reminder that you don’t need to go outside to a casino when you can play slots and casino games from home with Casino Joy.

The “about us” section of any casino’s website is where you find out what a casino feels that its biggest strengths are because they’ll be the ones it shouts about the loudest. In Casino Joy’s case, it’s the offer of more than 1300 slots and games and the strength of its SSL encryption security. Given the favourable review that Westword gave the site, it seems they’re right to trumpet security as a key strength.

Casino Joy Advert

YouTube Creators

While many of the world’s biggest casino companies are known for their television advertisements and celebrity endorsements, Casino Joy hasn’t gone down that route yet. They’ve made video advertisements, but you’ll only find them on the company’s official YouTube channel.

In truth, the adverts haven’t done very well. The first, which promotes the ease of use of the Casino Joy website’s rapid transfer payment system, was posted two years ago and has attracted a little over five hundred views The second video, posted a few months later, isn’t in the English language. That might be why it’s yet to score one hundred views. The channel also provides links to the company’s social media channels, although the Twitter account has fewer than forty followers and hasn’t been updated since 2019. The situation on Instagram is similar, with only one post and fewer than two hundred followers.

Award-Winning Ownership

All the entertainment on offer at Casino Joy is provided by Genesis Global Limited. Since opening its doors in Malta in 2014, the history of Genesis Global is one of winning one prestigious award after another. The Genesis Global brand received the casino award for “best VIP program” in 2016 and followed that up by receiving the “Affiliate Program of the Year” award at the Malta Gaming Awards in 2018. Prior to that, they picked up the Online Casino Reports “Seal of Approval” in 2015″ and were shortlisted for the “Rising Star of the Year” award by EGR in 2017.

Casino Joy Genesis Banner

The accolades of a parent company don’t necessarily guarantee a quality experience at any single casino brand owned by that company, but there’s peace of mind in knowing that Casino Joy belongs to an umbrella of casino brands under a company that’s well-respected within its chosen industry.

Looking To The Future

The first three years of Casino Joy’s existence have been a success. It’s well-reviewed, it’s attracted warm words from a couple of newspapers, and it’s a major asset for a parent company that was already considered a big-time player before it launched this brand. All the foundations are there for more success in the future, but it might take a big promotional push to get the website to the next level.

Times might have changed when it comes to advertising, but the best way to achieve brand familiarity with the public is still through high-profile advertising and sponsorships. That’s an avenue that Casino Joy is yet to pursue. It doesn’t sponsor any significant sports teams, sports events, or other events of note, and nor has it paired with any prominent celebrities or social media influencers to get its name in front of people who wouldn’t normally see it. The existence of the YouTube channel, plus the Instagram and Twitter accounts, suggest that promotions of this kind might once have been on the mind of the people who manage Casino Joy. All of those channels currently look abandoned. Picking them back up and pushing eye-catching content through them might make the next three years even better than the last three for Casino Joy. That’s what it takes to get to the top.