Casino Joy

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Casino Joy sister sites include Vegasoo, Casino Cruise, Vegas Hero, Casino Dome, Genesis Casino, Spinit, Pelaa, Casino Masters and Spela.
Casino Joy (casinojoy.com) is operated by Genesis Global Limited, 28, GB Buildings, Level 3, Watar Street, Ta`Xbiex, XBX 1301.

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Can Casino Joy be trusted?

trust score

★★★★

Casino Joy is a 4 Star trusted casino, here’s why

1. Website Design EXCELLENT – The site has a modern and interactive layout, with clear and high-resolution images, game icons, and other elements
2. Game Providers GOOD – They’re affiliated with a moderately long list of providers, with several high-end providers like Microgaming and Play N Go being included in this list.
3. UK Commission Record EXCELLENT – The site and its operator are licensed under the UKGC (License Number: 45235) and have not endured any UKGC fine since their establishment.
4. Accept Cookies Bar YES – A prompt for cookie acceptance pops up on the first load of this website.
5. National Advertising YES – A few TV based advertisements have been rolled out, which can be seen on their YouTube channel.
6. Trustpilot Rating BELOW AVERAGE – 2.3 / 5 based on 25 online reviews by players.
7. Owner Address TRUSTED – Casino Joy is operated from XBX 1301, Malta, a very trusted location for iGaming operators.
8. Wagering on Bonus STANDARD- Casino Joy has a wagering requirement of 40x on its bonuses before the withdrawal.
9. CS Rating OK – Players can contact support through either email (support@casinojoy.com) or phone. Additionally, a FAQ page is available as well.
10. Payment Methods EXCELLENT – a long list of e-wallets, card-based payment vendors, and bank transfers are accepted on Casino Joy
Overall TRUSTSCORE>>> ★★★★ – 4/5 Stars
Casino Joy is trusted

What are players saying about Casino Joy?

Here are our condensed / reader’s digest summaries of recent player reviews of Casino Joy.

  • 05-Jan-2022 by Craig:
    I wish I’d read the reviews before playing here. 72 hours for payouts is too slow in 2022. Do they not have enough staff or are they just not interested in having happy customers? – source: TrustPilot
  • 04-Jan-2022 by Ben:
    I won over £500 and tried to withdraw it. That was eleven weeks ago. I’ve given them all my documentation and I still don’t have my money. They say they’ve approved the withdrawal but my account has been blocked. – source: TrustPilot
  • 03-Jan-2022 by Emma:
    They won’t process my partner’s withdrawal because his passport is out of date. I’ve sent his phone bill, birth certificate, and full DBS check but they won’t accept any of it. I’m taking this to the Gambling Commission. – source: TrustPilot
  • 26-Dec-2021 by Anthony:
    I’ve sent my documents in and been told my address and ID are both confirmed, but my withdrawal is still pending after two weeks. – source: TrustPilot
  • 13-Dec-2021 by Ariel:
    Customer support is usually helpful and fast. However, the recent changes made to the site in line with UKGC requirements have given it a more serious tone, so it’s not as pleasant to play here anymore. – source: TrustPilot
  • 05-Jan-2021 by Dan:
    I am still waiting for my documents to be verified. I have been waiting for a month now and I hope I don’t have to wait long. – source: TrustPilot
  • 28-Dec-2020 by Burak:
    I was worried when I read all the reviews about delayed payments but they verified my account in a few days and just a few hours later I got my payment. – source: TrustPilot
  • 08-Dec-2020 by Santeri:
    This is the worst casino ever. I have been waiting for a month to have my document verified and they have blocked me from using live chats and don’t respond to my emails. – source: TrustPilot
  • 03-Dec-2020 by Eldo:
    This is a great casino. I made a deposit, won, and made a withdrawal which got processed straight to my bank all in under 20 hours! – source: TrustPilot
  • 03-Nov-2020 by Thomas:
    I have waited for over 90 hours just for them to verify my documents. They are not even responding to my emails or messages anymore. I am very disappointed. – source: TrustPilot
  • 19-Jun-2020 by Chad:
    This casino is very easy to navigate and fun to use. The games are all from various trusted and high-quality providers. Withdrawals are fast too if you already have a verified account. – source: AskGamblers
  • 29-May-2020 by Arthur:
    This casino had a really good collection of games and software providers. But I had a bad experience with the customer support and the verification process took a long time as well. – source: AskGamblers
  • 27-May-2020 by Lee:
    I like the games on this casino a lot. The live chat agents are very kind as well but they don’t have much power to do anything. The only major problem is that the withdrawal and verification process is very slow. – source: AskGamblers
  • 07-Apr-2020 by Mark:
    There is a great variety of games on this casino and none of them have any bugs or glitch out. That said, the transaction and verification processes are very slow and sluggish. – source: AskGamblers
  • 06-Nov-2019 by Michelle:
    I join this scam of a casino two weeks ago and after making a deposit and playing a bit I made a withdrawal. The next day I got an email saying I needed to provide certain documents that I didn’t have. I told them my issue but they still haven’t helped me out a bit. – source: TrustPilot

Casino Joy – Heralded As A Success

Any successful casino company can spend money on a marketing campaign, but the best promotion is that which comes unprompted from an independent source. Casino Joy received some promotion of that kind from the Scottish newspaper The Herald in early November 2021 when it decided to take a look at the best online slots websites in the United Kingdom. It didn’t feature as high up in the list as it may have wanted, coming in at number nineteen, but given the fact that there are hundreds of casino websites operating in the UK, making the top twenty is still no small achievement.

The factors that attracted the Herald to Casino Joy are its free weekend gifts promotions, the weekly prize pool that frequently runs to six figures, and the site’s compatibility with mobile devices.

The Herald isn’t the only newspaper or news website that’s taken to singing Casino Joy’s praises in the past year. GlobeNewsWire named it one of the eighteen best new casino sites in the country for 2021 when it compiled a similar article in April, and it was named the best casino for security in Canada by Westword in June.

More Scottish Praise

Casino Joy must be particularly popular in Scotland because the Herald isn’t the only Scottish newspaper that’s had nice things to say about the casino site recently. The Scotsman – a daily Scottish paper and news website that’s been around since 1817 – has shown similar levels of enthusiasm in an article dated 21st October 2021.

The Scotsman was even more positive than The Herald in its assessment of Casino Joy. The topic of the article is similar, ranking online casinos available to players in the UK, but Casino Joy finishes fifteenth in The Scotsman’s eyes. This time, the contributing factors were the variety of casino games available and the perceived generosity of the bonuses offered inside the live casino.

In Their Own Words

Genesis Global Limited was already a big deal in the casino world when it launched Casino Joy in 2018. The subsequent success of the brand is just another string to the enormous company’s bow. Check out the “about us” section of the casino’s website, and you’ll notice that there’s a weather theme going on, inviting players to “let the sun come up” on a new gaming experience when they join and touting the website as “a haven from the rain.” It’s an unusual approach, but might be intended as a reminder that you don’t need to go outside to a casino when you can play slots and casino games from home with Casino Joy.

The “about us” section of any casino’s website is where you find out what a casino feels that its biggest strengths are because they’ll be the ones it shouts about the loudest. In Casino Joy’s case, it’s the offer of more than 1300 slots and games and the strength of its SSL encryption security. Given the favourable review that Westword gave the site, it seems they’re right to trumped security as a key strength.

YouTube Creators

While many of the world’s biggest casino companies are known for their television advertisements and celebrity endorsements, Casino Joy hasn’t gone down that route yet. They’ve made video advertisements, but you’ll only find them on the company’s official YouTube channel.

In truth, the adverts haven’t done very well. The first, which promotes the ease of use of the Casino Joy website’s rapid transfer payment system, was posted two years ago and has attracted a little over five hundred views The second video, posted a few months later, isn’t in the English language. That might be why it’s yet to score one hundred views. The channel also provides links to the company’s social media channels, although the Twitter account has fewer than forty followers and hasn’t been updated since 2019. The situation on Instagram is similar, with only one post and fewer than two hundred followers.

Award-Winning Ownership

All the entertainment on offer at Casino Joy is provided by Genesis Global Limited. Since opening its doors in Malta in 2014, the history of Genesis Global is one of winning one prestigious award after another. The Genesis Global brand received the casino award for “best VIP program” in 2016 and followed that up by receiving the “Affiliate Program of the Year” award at the Malta Gaming Awards in 2018. Prior to that, they picked up the Online Casino Reports “Seal of Approval” in 2015″ and were shortlisted for the “Rising Star of the Year” award by EGR in 2017.

The accolades of a parent company don’t necessarily guarantee a quality experience at any single casino brand owned by that company, but there’s peace of mind in knowing that Casino Joy belongs to an umbrella of casino brands under a company that’s well-respected within its chosen industry.

Looking To The Future

The first three years of Casino Joy’s existence have been a success. It’s well-reviewed, it’s attracted warm words from a couple of newspapers, and it’s a major asset for a parent company that was already considered a big-time player before it launched this brand. All the foundations are there for more success in the future, but it might take a big promotional push to get the website to the next level.

Times might have changed when it comes to advertising, but the best way to achieve brand familiarity with the public is still through high-profile advertising and sponsorships. That’s an avenue that Casino Joy is yet to pursue. It doesn’t sponsor any significant sports teams, sports events, or other events of note, and nor has it paired with any prominent celebrities or social media influencers to get its name in front of people who wouldn’t normally see it. The existence of the YouTube channel, plus the Instagram and Twitter accounts, suggest that promotions of this kind might once have been on the mind of the people who manage Casino Joy. All of those channels currently look abandoned. Picking them back up and pushing eye-catching content through them might make the next three years even better than the last three for Casino Joy. That’s what it takes to get to the top.

Casino Joy Review 2022

Psychologically speaking, the combination of bright colours evokes joy and bliss but wait! What about a casino named Joy and has a theme that smoothly mixes bright and happy colours? Sounds exciting right! So if you prefer this sort of online casinos which place great importance on its look to provide its players with a cheerful atmosphere to play in; Casino Joy might be your happy place.

Casino Joy is owned by operated, and managed by Genesis Global Limited and offers the casino in five different languages. The casino website is blue with a little pink and white background. Casino Joy has enormous progressive jackpots as well as other casino games with great features and high payouts.

casino joy laptop screenshot 2021

New Player Welcome Offers

New visitors at Casino Joy are treated to a 100% welcome bonus worth £200 on the first deposit. The casino also adds 200 free spins to the package. The offer is available on the first four deposits where it totals up to £1000.
The free spins are given to players in batches of 20 for the first 10 days of getting the bonus. Players should use each set within 24 hours to avoid losing it. Using web wallets like Neteller and Skrill disqualifies you from getting the welcome bonus. The bonus is subject to a 40x rollover before the withdrawal.

Monthly Promotions

Casino Joy has a live casino promotion dubbed Grab a Live Casiino Welcome bonus and a Freebie to start the weekend promotion for weekends. Other promotions include Drops and Wins and The Essence of Chill Tuesday Pool Party. All the promotions have rewards ranging from cahs to free game features like spins.
Casino Joy rewards regular players through the VIP program with rewards like holiday treats, personal account managers, exclusive bonuses, and specialized birthday treats.

Featured Slots and Casino Games

Casino Joy has more than 1300 games to offer. This casino has slots, roulette, blackjack, and a live casino that has numerous high-quality games. Some of the popular slots at Casino Joy are Book of Dead, Starburst, Wolf Gold, Immortal Romance, and Gonzo’s Quest.
The developers are also high-end companies with experience and credibility. Casino Joy gets games from Microgaming, Quickspin, Evolution Gaming, NetEnt, and Play N’ Go.

Deposits and Withdrawal Methods

All the available banking options are free and instant. A player can either use credit/debit cards or e-wallets to deposit money at the casino. Withdrawal deposit methods are the same; the only difference is the processing time, where cards take 1-3 days, and e-wallets are instant. The minimum deposit is £10, and the maximum is £5000.
Bank transfers take the longest to process, but it never goes beyond five days. Payment methods at Casino Joy are displayed under the payments tab on the menu. Available options include Sofort, Trustly, Visa, Skrill, Mastercard, Euteller, Ecopayz, and Maestro.

Customer Support and Licensing

Casino Joy has up to three licenses. For UK players, the casino runs under the guidelines of UKGC. This casino also has a Malta Gaming Authority license, and the government of Curacao has licensed some developers’ games. Customer support works 24/7 on live chat. The casino also offers phone and email support to its players.

Verdict

Casino Joy is a worthwhile casino to both the UK players and players from other allowed countries. It gives huge jackpots that could be life-changing to players who win. Additionally, the casino runs under the guidelines of respected licensing bodies.

casino joy mobile screenshot 2021

Casino Joy Sister Sites 2022

list of casino joy sister sites 2021 1

Genesis Casino

Genesis Casino

Genesis Casino was one of the first online entities created by Genesis Global and is named after the mother company itself, this casino features an out-of-this-world theme, where all new players get a high paying bonus of £1000 right on their first deposit, along with 300 free spins that are to be used across a few selection casino games. Talking about games, a list of the most popular ones on their casino are listed right beneath their welcome offer banner, giving players a glance of what’s to come when they join.

A £6000 weekly tournament is also being featured on this versatile Casino Joy sister site, allowing players to win in various other ways other than just betting on slots and other instant-play games.

Vegas Hero

Vegas Hero

Vegas Hero is an online casino that was launched back in 2017, and is currently licensed under the MGA as well as the UKGC. Starting off, Vegas Hero boasts more than 1300 casino games on their website, and while that is a game-number that is shared among most Genesis owned casinos, Vegas Hero is quite unique in terms of its game selection, with loads of modern-themed as well as classical vegas inspired games being provided as well.

Additionally, high-paying jackpots that provide winnings in 7-figures are also being provided on Vegas Hero, which says a lot about the diversity and extension of the casino games on Vegas Hero. The welcome offer is quite enticing as well, going up to a factor of £200 on all first deposit of £10 or more.

Casino Planet

Casino Planet

Casino Planet isn’t named how it is for a random reason; this casino is affiliated with a long list of software providers on the net, allowing players to get a large number, essential a planet, of casino games on their website. Casino Planet was launched recently in 2020 and is licensed under the MGa, taking the first step towards the surety of providing Fairplay casino games to its players on the net.

As soon as players jump on their website, they’re slammed right in the noggin with a big promotional banner, which states all new signups get a £1500 welcome bonus offer, paired with a small package of 200 spins that can be used on Starburst Slot. This relatively big bonus offer is spread over the first four deposits of new players, each of which comes with a 40x WR.

Jumba Bet

Jumba Bet

Jumba Bet is fitted with a vibey island theme that tends to be directed more towards the players that put interface over casino gameplay, but even more so, Jumba Bet is heavily loaded in the game department, so either type of players are fully accommodated on Jumba Bet. However, since they’re only exclusive affiliated with Saucify, players won’t be able to have as much diversity in casino games as they on casinos that are affiliated with several different providers.

As for the welcome bonus offer, all players are credited with a 200% match deposit after making their first deposit, which can convert into a bonus of £600. Additionally, using the code JUMBA50, players supposedly get a £50 with this welcome bonus offer as well!

Mandarin Palace

Mandarin Palace

Mandarin Palace is filled with an impressively exciting casino action, mixing a vegas style design with that of a Royal-Asian one. Although it’s quite similar in terms of its game collection and welcome bonus offer with the previously mentioned Casino Joy sister sites, it gained quite the recognition due to its main selling point: Acceptance of US players.

Pelaa

pelaa logo

As a no-account online casino Pelaa is one of the online casinos which set itself different from the crowd as soon as it was launched in 2018. Even though it was recently established, its collection of games is still modest, boasting more than 1300 games in its library. The numbers can already tell you that there is a diversity of games and slots out there on Pelaa.

Spela

spela logo

Spela is a Swedish word which means “to play”, of course, the name was not chosen randomly; it was chosen because the brand entered the gaming market with the aim to be a good place to play casino games. That is why it offers its customers a large collection of 1300 highly-acclaimed games. Almost all the popular payment options are supported by Spela so players won’t be having any problem in the payment section on this one.

Spinit

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Spinit online casino has existed since 2016, and although short-lived, this casino managed to build a good reputation among casino players thanks to its rare-to-find features and games. Its collection of games has over 1300 games available to be enjoyed from excellent providers for instance you can get the best of Eastern Emeralds from Quickspin, Dragon’s Luck from Red Tiger Gaming and Fire Joker from Play’n.

Casino Cruise

casino cruise logo v

Being established in 2014, Casino Cruise has become one of the favourite places to play at by many gamers who fall in love with its eye-catching design and look, in addition to its a massive collection of over 780 games including a live casino and 25 blackjack games.

Vegasoo

Vegasoo

Casino Masters

Casino Masters

Casino Dome

Casino Dome

Casino Joy Sister Sites

casino joy sister sites 2021

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