Casoola

Casoola sister sites include Sloty, Spela, Vegas Hero, Kassu, Casino Joy, Genesis Casino, Casino Masters, Casino Gods, Spin It, Casino Lab and more.
Casoola (casoola.com) is operated by Genesis Global Limited of 28 GB Buildings, Level 3, Watar Street, Ta`Xbiex, XBX 1301, Malta.

CASOOLA PERMANENTLY CLOSED TO UK PLAYERS IN EARLY 2023. CHOOSE ANOTHER OPTION FROM THE CASINOS BELOW.

Casoola Sister Sites 2024

Genesis Casino

The Casoola sister sites are on the Genesis Global Limited network. This casino is called Genesis Casino. That identifies the site as the flagship of the casino network, but it’s an unusual flagship casino in that it’s not the oldest casino in the family, nor is it the most popular. Genesis Casino launched in 2019 as the fourth casino created by Genesis Global, which suggests the casino network company experimented with its earlier sites before perfecting its formula and launching Genesis Casino. The result of that process is a space-themed casino that looks modern and exciting, offering seven-figure progressive jackpots and a welcome promotion worth up to £100 with three hundred free spins thrown in as part of the bargain. Wagering requirements on bonus funds across the Casoola sister sites tend to be set at x40, so assume that’s the case with every casino we discuss unless we specifically tell you otherwise. As you’d expect from a casino network’s flagship site, Genesis Casino offers slots, video poker, live dealer games and a well-chosen set of table games.

Vegas Hero

Vegas Hero isn’t just the name of this online casino – it’s also the name of the casino’s host. Vegas Hero is quite literally a superhero who lives in Las Vegas and performs the heroic duty of hooking players up with fantastic casino games and attractive bonus promotions. He wears a suit and tie, which puts him at odds with most superheroes we can think of, but we won’t hold that against him because he looks sharp. The welcome promotion of a matched deposit bonus up to £100 is on par with what’s on offer at Genesis Casino and the other top Casoola sister sites, but it comes with just fifty free spins rather than the three hundred you’ll get at Genesis Casino. If you want to know which of the slots at Vegas Hero are in the mood to pay out, check the “winners” section of the homepage. It doesn’t just tell you who’s won or how much they’ve won; it tells you what they were playing when they struck lucky.

Spela

The existence of Spela is a reminder that while the Genesis Global Limited casinos might be popular with UK players, the UK isn’t the sole focus of their operations. Genesis Global Limited has a Malta Gaming Authority licence to go with its UK Gambling Commission licence and serves various territories around the world. One of those territories is Sweden, thus explaining the name of this casino site. “Spela” is Swedish for “Play.” While Spela might have a more international focus than most of the other Casoola sister sites, it remains open to players here and has plenty to offer them through its various jackpot slots and live casino options, along with a long-running promotion of matched deposits worth up to £100 every Friday, which pairs nicely with the free spins promotion that Spela offers every Tuesday. If you’re interested in the welcome offer, it comes in at £100 with one hundred free spins. Spela falls short of the standards of Casoola in terms of aesthetics, but it has just as much great iGaming content to offer.

Spinit

When you come across an online casino with a name like “Spin It,” you’re within your rights to expect it to be full of online slots for you to spin. Spin It won’t let you down in that respect. There are more than two thousand casino games at the site. There are closer to three thousand at the biggest Casoola sister sites, so Spin It doesn’t have access to the entire range, but if you can’t find something you enjoy playing in a collection of more than two thousand, the issue probably lies with you rather than the casino. The welcome promotion at Spin It is a little more generous than the average across this family of casinos, with two hundred free spins to go with the usual £100 matched deposit bonus. We should also note that all of the Casoola sister sites, Spin It included, have access to the Pragmatic Play “Drops and Wins” games and their massive jackpot prizes. If you’re the kind of player who’s motivated by chasing jackpots, you’ll want to check out the “must drop” section of the site to find out what’s on offer and when it might be likely to pay out.

Kassu

The precise meaning of Kassu in the context of this casino is unknown. In English, a kassu is a catechu made from the fruit of a betel palm. In Urdu, a kassu is a precious stone. In Finnish, kassu means “wallet.” Given that Kassu is another of the Casoola sister sites that are popular in Scandinavia, we’re going to have to assume that the Finnish translation is the intended one, even though it doesn’t make much sense in the context of what the casino has to offer. There’s more to a casino than its name, though, so we should talk about Kassu’s highly unusual theme. The entire site is based around hipsters, with cartoon character mascots displaying every symbol of hipster fashion from their waxed moustaches to their bow ties, sandals and braces. It’s an odd choice of theme, given that there are as many people who can’t stand hipsters as there are people who love the lifestyle, but it makes for a memorable theme. Having said that, if you can work out how Kassu’s £50,000 “karaoke room” promotion is supposed to work, you’re doing a better job than us.

Casino Gods

If you’re an online slots fan, you’ll be well aware that slots themed around ancient civilisations, myths, and legends tend to do well with players. So do entire online casinos that use the same theme, hence the existence of Casino of Gods. There’s a mixture of “real” and imagined gods on this site, from Neptune (god of the seas) serving as the casino’s hosts to made-up deities like “Fortuna,” who’s in charge of making sure the promotions at Casino Gods are up to scratch. The welcome offer (known as “the divine welcome” to go with the theme, is once again worth up to £100 as a matched deposit with three hundred free spins, putting Casino Gods on par with Genesis Casino in terms of generosity. A casino run by gods should deliver an experience close to perfection, but if you find yourself in need of customer assistance, Casino Gods provides live chat and telephone support to all players. That’s not a given with all the Casoola sister sites, so it’s a factor that goes in favour of this one.

Pelaa

We’re consulting our Finnish phrase book again to get to the bottom of the name “Pelaa.” As it turns out, it’s the Finnish word for “plays,” so it comes from a very similar school of thought as Spela. All of these casinos are Casoola sister sites, but Pelaa and Spela have a closer relationship than any of the others because of their similar themes and their distinctly non-UK focus. Pelaa stays close to its Scandinavian roots with a view of the icy-cold Finnish hills and mountains and a mascot character who may or may not be a female Viking warrior. Theming aside, there isn’t much at Pelaa that helps to distinguish it from the other casinos on this network. It offers more than two thousand casino games, but so do all the other sides. It promises quick withdrawals, but again, so do all the others. Even the welcome promotion at Pelaa is somewhere between the most and least generous Casoola sister sites, with the standard £100 matched deposit available plus an allocation of 150 bonus spins. Pelaa isn’t unique, but you’re still likely to enjoy it if you enjoy Casoola.

Casino Joy

When we said that Genesis Casino was neither the most popular nor the biggest casino among the Casoola sister sites, it was because we had Casino Joy in mind. This is comfortably the pick of the bunch when it comes to popularity and has benefitted from some high-profile promotional campaigns in the past. Casino Joy is a well-known name to UK players, but it has less character than any of its siblings. Even Pelaa, which we said was a little bland when compared to the other Genesis Global sites, has a distinctly Scandinavian theme. Casino Joy has no theme at all save for the idea of it being a joyous place to come and play casino games. It doesn’t even have an especially impressive collection of games – the homepage of the site boasts of hosting a collection of around 1300, which leaves it at least seven hundred games short of the biggest Casoola sister sites. All of this goes to show that online casinos don’t always make sense. Casino Joy is probably the weakest casino in this family on paper, but in reality, it probably attracts more than double the traffic of any other casino on the network.

Casino Masters

Visiting Casino Joy and then Casino Masters back to back would give you the opportunity to experience the worst and best of the Casoola sister sites when it comes to aesthetics and theming. Casino Masters takes its inspiration from Japanese culture, martial arts, video games and futuristic dystopian science fiction, blending all of those elements to create a casino site unlike any other. There are characters on this site very clearly based on Raiden of “Mortal Kombat” fame and Heihachi from “Tekken,” but here they exist in what appears to be a Tokyo of the future, with neon lights everywhere and martial artists who appear to have near-supernatural powers. All of the excitement generated by the fantastic theme and world-class graphics of Casino Masters is tempered a little by the welcome promotion, which offers just thirty free spins to go with the £100 matched deposit we’ve come to expect from Casoola sister sites, but not so much that it takes the sparkle away from this outstanding casino. Even the games collection here has been tweaked to give prominence to games like Time Machine, which wouldn’t get anywhere near the featured games section of any other casino.

Casino Lab

We’ve mentioned more than once while looking at these highlights from the Casoola sister sites range that the best casinos on the Genesis Global Limited network tend to be those that have exciting, inventive themes. With the exception of Casoola itself, Casino Lab has the most creative theme of them all. We’ve all seen “mad professor” casinos before (Playzee is an obvious one to mention), but Casino Lab takes the mad professor theme and pairs it with steampunk to create unique, one-of-a-kind visuals and ideas. Simply put, Casino Lab looks fantastic. The theme goes beyond mere looks, though – one of the most creative promotions at the casino is a chance to win up to £50,000 by collecting “Meteor Samples.” It’s a difficult promotion to explain, so all we can do is suggest that you check Casino Lab out yourself and see if you like it. Given that the welcome promotion at Casino Lab matches that of Genesis Casino for free spins, you have more reasons to check out Casino Lab than you do to check out Pelaa, Spela, or Casino Joy.

Can Casoola Be Trusted?

★★★★★

Casoola is a 3 Star trusted casino.

1. UKGC License	Casoola is covered by UK Gambling Commission licence 45235, held by Genesis Global Limited.
2. UKGC Fines	Genesis Global was fined £3.7m by the UKGC in December 2021 after a review of its licence identified serious failures in its anti-money laundering, customer interaction and customer identification processes.
3. Customer Service	Casoola offers a full suite of customer support options; telephone, live chat, and email.
4. Trustpilot Score	After over 200 reviews, Casoola has a rating of 2.5 out of 5.0. This is below-average for a casino.
5. Company Location	Genesis Global Limited is a Malta-based company, but is considered trusted because of its UKGC licence.
6. Visible T&C’s	Terms and conditions are clearly listed where necessary at Casoola.
7. Social Media Presence	Casoola isn’t on Twitter, but posts regularly on Facebook.
8. Number of Sister Sites	Genesis Global Limited operates thirteen Casoola sister sites.
9. Games portfolio	With over two thousand casino games spanning multiple categories, Casoola has an impressive games portfolio.
10. Gamstop links	The Gamstop logo is in the centre of the Casoola footer, and contains a link to the Gamstop site.
Overall SCORE >	★★★★★ – 3/5 Stars

Casoola Review 2024

There are hundreds of online casinos out there, but you’ll never find another like Casoola. Its impressive visuals borrow heavily from the world of “Futurama” by Matt Groening, creator of “The Simpsons,” and the theme brings the whole casino to life with a cast of friendly robots and futuristic visions. All of that would mean nothing if Casoola didn’t have great games, but it comes with more than two thousand casino games and the promise of fast withdrawals. Is it as good as it claims to be? Read on, and this review will tell you.

Casoola Welcome Offer

Casoola’s welcome offer is brought to you by Caszilla, a thirty-foot-tall monster robot. That typifies the zany theme of the casino, but the substance of the promotion is a matched deposit at 100%, capped at £100 and subject to a minimum of £10. The promotion comes with a generous allocation of two hundred free spins, although the spins can only be redeemed on the 9 Pots of Gold slot. The wagering requirements of x40 attached to the promotion are a smidge higher than the average at UK online casinos, but if players don’t want to use the promotion, they have the option of rejecting it when they make their first deposit.

Ongoing Promotions

The welcome promotion at Casoola is a relatively good one, but promotions, unfortunately take a bit of a dive after you’ve used it. There’s no long-term loyalty reward system at Casoola, so the only other promotions worthy of note are another pair of matched deposit bonuses. There’s a 25% matched deposit up to £100 that can be redeemed once per month at any time during the month, plus 50% matched deposit bonuses (also capped at £100) when deposits are made on the weekend. Some more free spins promotions and a VIP program wouldn’t go amiss.

Casoola Pros and Cons

Pros: 

With two thousand casino games in its portfolio, Casoola has a diverse games collection that contains something for everybody. Unless you’re specifically looking for bingo or sports betting, you should find plenty of options at Casoola to keep you entertained for a long time. 

Several of the payment methods offered by the casino come with instant withdrawals. 

Cons: 

The lack of long-term promotions hurts the site a little. Matched deposit bonuses are great, but VIP rewards would give Casoola more depth, and players would have a compelling reason to stick around a while longer. 

The casino belongs to a network company that has recently been fined heavily by the UKGC for poor customer interaction and identification processes, which has to be a concern even if the issues have since been resolved. 

Featured Slots and Casino Games at Casoola

As we said earlier, Casoola is more than generously stacked with great casino games. Picking out highlights from a range of more than two thousand is difficult, but the casino helps with that task by telling us what its most popular games are right in the middle of its homepage. While the live casino and table games sections are worth a look, the most popular games at Casoola are all online slots. Here are the top three from the “recommended games” section. 

Hotline: Swedish provider NetEnt will always be best-known for Starburst, but it has other gems up its sleeves. One of them is Hotline, which has a “fast car” theme and some slick visuals. Hotline has been a big hit with players because of its adjustable bonus bets, which almost allow players to play the game however they wish to. Wild symbols expand in both the base game and free spins, but during free spins they also turn sticky. RTP in Hotline is 97.04%, with average variance. 

Bonanza: Megaways slots have taken the world of online casinos by storm in the past five years. The Megaways system was invented by Big Time Gaming, and it would never have been a success had they not got it right with the mining-themed Bonanza Megaways slot in late 2016. Mining-themed slots are ten a penny, but the combination of progressive multiplies, avalanche wins, and 117,649 paylines in Bonanza set the tone for every slot that followed. Volatility is frighteningly high, but that’s part of the slot’s appeal. RTP is 96%. 

Fishing Trawler: The increasing popularity of Fishing Trawler by G Games has come as a surprise, as it’s little more than a Big Bass Bonanza clone with second-rate graphics. Perhaps the secret of its appeal lies in the free spins feature, where players have an option of “throwing a hook” to increase the multiplier by one each time they catch a fish. RTP is a middling 95.7%, and while the provider doesn’t list the slot’s volatility, it’s thought to be around average. 

Deposit and Withdrawal Methods

Casoola gets it right when it comes to handling payments and withdrawals. Every popular means of making deposits and claiming withdrawals is covered, from debit cards to e-wallets. The fastest way to get a withdrawal from Casoola is via your e-wallet. PayPal is the biggest of the e-wallets covered, but Casoola also supports Neteller, ecoPayz, Skrill, MuchBetter, EZeeWallet, Neosurf, Jeton and MiFinity. As if that wasn’t enough, it also supports instant bank transfers via Trustly. All of those methods are instant. If you’d rather take the old-school route of withdrawing to your debit card, you’ll get your money in 1-3 business days. Some players may also be able to withdraw via Apple Pay.

Customer Support and License

If every casino offered customer support as comprehensively as Casoola does, the iGaming world would be a better place. Players can contact the casino through the contact form on the website if they wish, but it would be faster and easier to call them on 0800 029 4558 or use the live chat facility instead. In the UK, Casoola is covered by the UK Gambling Commission licence held by Genesis Global Limited. If you’re reading this outside the UK, the site is covered by a Malta Gaming Authority licence.

Casoola – The Verdict

Casoola ticks almost all the right boxes. The collection of games at the casino is magnificent. Customer support is available in three different ways, and you can get instant withdrawals from the site if you’re an e-wallet or Trustly user. Recent player reviews, however, suggest that Casoola might not always live up to the high standards it sets for itself. If we assume that the issues identified by the UK Gambling Commission in December 2021 have been dealt with, Casoola should be a perfectly safe and fun place to play casino games.

What are players saying about Casoola?

Here are our condensed/reader’s digest summaries of recent player reviews of Casoola. The reviews are real, but we’ve cut down some of the comments to keep them brief.

• 15-Aug-2022 by Vlade:
  They’re not paying out any winnings, it’s a scam. Stay away. – source: Trustpilot
• 14-Aug-2022 by Marc:
  The withdrawal process is more frustrating than I’d like it to be, but I eventually got my withdrawal after five days. – source: Trustpilot
• 09-Aug-2022 by Kelly:
  The site’s a rip-off with useless customer service. I can’t get my account verified because they keep saying they haven’t got documents that I’ve sent multiple times. I only want a £100 withdrawal. This has been going on for more than a month. – source: Trustpilot
• 04-Aug-2022 by Sean:
  It’s rare to find a casino that I can’t fault! I always get my withdrawals in a day with no issues. For me, it’s an honest casino where the games are fair and payouts are handled well. – source: Trustpilot
• 26-Jul-2022 by Patrick:
  This is the most suspicious casino I’ve ever played at. I passed automatic verification and made a deposit, but they pulled me out of a game to ask for verification documents. I sent them and was then asked for even more documents. Two days later, I’m still suspended, and I can’t even get my deposit back. Even with all the new laws in the UK, Casoola still finds ways to scam you. – source: Trustpilot
• 29-Dec-2021 by Angela:
  I enjoyed my time at Casoola casino, I won some good cash, and they instantly paid me in my bank account. Had no issue at all with this casino. – source: TrustPilot
• 16-Jan-2021 by Belinda :
  I had a very bad experience in this casino. Their customer support is never available for their players, and they are straight-up stealing from us. – source: TrustPilot
• 14-Dec-2020 by Lisa:
  This is the worst site ever, I won a lot, but they are not paying me. I provided all the ID verification documents which were required, but they still haven’t verified me. – source: TrustPilot
• 03-Dec-2020 by Rick:
  The only good thing about this casino is its website design. Their withdrawal methods suck as well as their customer support. I have reported them to UKGC. I advise you all to stay away from them. – source: TrustPilot
• 28-Nov-2020 by Kevin:
  I have been a customer of Casoola since they opened, but unfortunately, they don’t recognise loyalty. Lately, the withdrawals have started taking a fee. – source: TrustPilot