Jackpot City

jackpot city casino logo 2024

Jackpot City sister sites include Betway, Spin Casino, Dream Bingo, Hippodrome Online and Betway Casino.
Jackpot City (jackpotcitycasino.co.uk) is operated by Betway Limited of 9 Empire Stadium Street, Gzira, GZR 1300, Malta.

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Jackpot City Sister Sites 2024


Betway logo

The biggest of the Jackpot City sister sites is the flagship site of the company that owns this entire iGaming network – Betway. You’ll already be more than familiar with the Betway name and brand if you’re a seasoned sports bettor, and even if you’re not, you might know it from watching Premier League football – Betway has had a long-standing sponsorship arrangement with West Ham United. While Jackpot City is a big deal – so much so that Betway Limited saw fit to revive the brand and bring it back to the UK when Bayton Limited folder – it’s not a big brand on the same level that Betway is. This is an iGaming website where you can do almost anything. Sports betting is the foundation that the Betway brand was built on, but the modern version of the site includes everything from bingo to poker and more.

jackpot City sister sites Betway

Hippodrome Online

Hippodrome Online logo

Like Betway, The Hippodrome Online Casino (often shortened to “Hippodrome Online”) is another member of the Jackpot City sister sites family that you might be aware of from elsewhere. You’re especially likely to know the brand if you live in London or visit the UK’s capital city often, as the brick-and-mortar version of The Hippodrome is one of the biggest casinos in the city. Being handed the reins to the digital version of The Hippodrome was a big deal for Betway Limited – so much so that the company made an exception to its usual business model to accommodate it. All of the other Jackpot City sister sites are run on a directly owned basis. Hippodrome Online is the network’s only white-label casino. The website can’t quite match up to the experience and glamour of visiting The Hippodrome in person, but it makes a good fist of trying.

Jackpot City sister sites Hippodrome Online

Betway Casino

Betway Casino logo

We’re aware that listing Betway Casino as a separate entity within the Jackpot City sister sites is a little contradictory when you consider what we said about the primary Betway site being a one-stop shop in terms of the iGaming content that it offers. However, our reasoning is that Betway Casino is such a massive minisite within the larger Betway site that it has its own separate entry on the operator’s UK Gambling Commission licence. The operator considers it a separate brand, ergo so should we. In keeping with that distinction, Betway Casino has its own promotions, perks and incentives to offer, entirely different from what you’ll find elsewhere on the Betway site. Slots are the main order of the day in terms of the entertainment available, but you’ll find that Betway Casino also has live dealers, Slingo games, and a decent range of exclusive titles to add an air of prestige.

jackpot City sister sites Betway Casino

Spin Casino

Spin Casino logo

Compared to the other Jackpot City sister sites we’ve looked at thus far, Spin Casino is something of a disappointment. It has a badly out-of-date blocky design, it looks terrible, and it’s desperately plain. To make matters worse, this is the UK version of Spin Palace, which is another former Bayton Limited brand that Betway picked up at the same time it picked up Jackpot City. The international version of Spin Palace was a bright, bold and bountiful casino site. Spin Casino is a pale imitation. It’s a big shame because if you take the time to peer beneath the ugly veneer of Spin Casino and see what it has to offer in terms of games, you’ll find almost as many things to do here as there are at Betway Casino. It’s just impossible to think of a reason why anyone would choose Spin Casino over Betway Casino or Jackpot City.

Jackpot City sister sites Spin Casino

Dream Bingo

Dream Bingo logo

You might have inferred from the previous entry on this list that Spin Palace isn’t our favourite member of the Jackpot City sister sites family. It might surprise you to know that it’s not our least favourite member. That unwanted honour goes to Dream Bingo, which is an iGaming site in the grip of a deep identity crisis. We know we’re way past the point where online bingo sites “only” offer online bingo – most of them have long since started offering slots and other games to offer players a more well-rounded experience. However, we expect sites with “bingo” in their names to make a feature out of whatever bingo rooms they offer. Dream Bingo doesn’t do that. There are bingo games at the site, but they’re buried under a sub-menu within a site that’s basically a clone of Spin Casino. That means it’s just as ugly and just as dated.

Jackpot City sister sites Dream Bingo

Can Jackpot City Be Trusted?

trust score


Jackpot City is a 3-star trusted casino.

1. UKGC License Jackpot City is covered by UK Gambling Commission licence 39372, which belongs to Betway Limited.
2. UKGC Fines Betway Limited was fined £408,915 in September 2022 after breaking UKGC licence conditions around socially responsible marketing.
3. Customer Service Limited-hours live chat only between 8am and 11pm.
4. Trustpilot Score Jackpot City has a horrible rating of 1.3 out of 5.0 after around 400 reviews.
5. Company Location Betway Limited is based in Malta, which is a trusted location for casino network companies.
6. Visible Promo T&C’s The terms and conditions of promotions at Jackpot City are stated clearly.
7. Social Media Presence Jackpot City posts semi-regularly on its X.com account. It doesn’t appear to have social media accounts elsewhere.
8. Number of Sister Sites There are currently five active Jackpot City sister sites as per the listings above.
9. Games portfolio 400 slots, which is below average, although the live casino section is large.
10. Gamstop links While there is a clickable GamStop logo in the footer of the Jackpot City website, it’s tiny and greyed out, making it less visible than it should be.
Overall SCORE > ★★★★★ – 3/5 Stars

Jackpot City Review 2024

The short story of Jackpot City Casino is that it’s one of the oldest casino sites on the internet, having been online since 1998. The longer story is a little more complicated. This was once one of the UK’s busiest casino sites, but it vanished from the UK altogether when the brand was bought by Bayton Limited, which didn’t have a UKGC licence. Bayton has since closed down, and Betway Limited has acquired the brand, bringing it back to the UK market. Can it reclaim the position that it once held? Let’s find out.

Jackpot City sister sites homepage

Jackpot City Welcome Promotions

New players at the new version of Jackpot City can claim a welcome bonus of up to £100 plus one hundred free spins. This is a one hundred per cent matched first deposit bonus. The qualifying deposit must be £20 or more and must be made using a debit card. The wagering requirements associated with the offer are x50 for the bonus cash, but there are no wagering requirements attached to any winnings generated from the free spins. The free spins will come attached to a specific slots game of the casino’s choosing.

Other Promotions

There isn’t much to chew on in terms of promotions at Jackpot City other than the welcome bonus. There are other promotions listed on the casino’s “Promotions” page, but these aren’t “real” promotions. Instead of being hosted by the casino, they’re hosted by game providers. This includes the Drops and Wins games from Pragmatic Play, which are prominently featured here. There are prize draws to take part in and tournaments to compete in if you so desire, but there aren’t any traditional promotions that work along the lines of “Take action X to receive benefit Y.”

Pros and Cons of Jackpot City

Pros: The biggest positive we can see at Jackpot City is the withdrawal processing speed that it offers. Approved Visa debit card withdrawals are done within twelve hours, and e-wallet withdrawals are completed within twenty-four hours. The slots selection at the casino isn’t massive, but there are a few exclusive titles to play with.

Cons: Overall, the casino suffers from a lack of real promotions. The welcome promotion is small and sticky, and there isn’t much to play with beyond that. The catalogue of slots and games is surprisingly small for a modern online casino attached to such a big-name provider, and the casino doesn’t provide 24-hour customer assistance.

Top Games at Jackpot City

In the footer of its homepage, Jackpot City cites the fact that it has four hundred slots as if the number is something to be proud of. In reality, the average UK-facing online casino offers at least five hundred slots these days, so it’s below that level. However, the selection of slots and games is well-chosen, and there are some star names in the set. Of those star names, here are the most popular as of the time we visited the casino to write this review.

Big Bass Bonanza, a popular slot game from Reel Kingdom, offers an immersive fishing-themed experience that continues to captivate casino enthusiasts. It stands out with its dynamic free spins feature, where landing Scatter symbols trigger up to 20 initial spins. The game’s special elements include fish symbols that carry random cash values, collectable by fisherman Wilds during free spins. This medium-to-high volatility slot promises a maximum win of 2,100 times the bet. Big Bass Bonanza is designed for seamless play on mobile devices, ensuring a great experience on iOS or Android. Although the base game lacks unique features, its special free spins rounds with upgradable levels and increasing multipliers, along with a random Dynamite modifier, make for an engaging play experience. However, players should be aware of RTP variations and the game’s relatively modest max win potential.

9 Masks of Fire offers a unique gaming experience with its pyrotechnic visuals and engaging tribal soundtrack. This medium volatility slot boasts a significant fixed jackpot, offering a maximum win of 2,000 times the stake, which can skyrocket to xpe6,000x with active multipliers, potentially leading to a staggering £360,000 win. The game features a Mask Scatter feature, both in the base game and during free spins, enhancing win possibilities. Free spins come with 2x or 3x multipliers and can be retriggered unlimitedly. Optimised for mobile play, it runs smoothly on Android and iOS devices, perfect for gaming on the go. While 9 Masks of Fire lacks a dedicated bonus game, it compensates with its striking design and the potential for substantial wins, making it a popular choice for players seeking an aesthetically pleasing slot with decent win potential.

WWE Legends Link & Win, developed by All41 Studios, delivers an engaging wrestling-themed slot experience, complete with iconic WWE legends and a touch of over-the-top action commentary. The game features the unique HyperSpins mechanic, allowing players to respin individual reels for a chance at triggering bonus rounds. The Link&Win feature, purchasable for non-UK players, guarantees a minimum of six coins, leading to potentially significant wins. The slot also includes a Free Spins round with 3×3 mega symbols. While the advertised 25,000x potential might be optimistic, the Champion Jackpot offering up to 5,000x the stake adds substantial win potential. This game, despite its high entertainment value and innovative features like modifier symbols in the Link&Win round, is somewhat limited by its standardised format and adjustable RTP ranges. Wrestling fans may find this game particularly appealing for its thematic elements and fun WWE video segments interspersed throughout gameplay.

Withdrawal Processing & Support

Jackpot City Casino is reasonably up-to-date when it comes to withdrawal processing, offering players Mastercard or Visa debit withdrawals plus PayPal or Neteller e-wallets. Oddly, there’s no support for Skrill, which we usually see paired with those e-wallets. Mastercard debit withdrawals might take up to 72 hours to process but approved Visa debit cards receive funds within twelve hours of a request being made. E-wallet users should find that they receive their funds the day after requesting them, even on weekends, which is a perfectly fine turnaround time.

Customer Services & Licensing

Unfortunately, customer support isn’t a strong suit for Jackpot City. To obtain customer support, you must first wade through the casino’s FAQ, scrolling down to the bottom of the page on your selected topic before clicking a button to confirm that you still require assistance. Even then, the only assistance provided is a live chat between 8am and 11pm. Night owls won’t get any help if they find themselves stuck.

The UKGC licence that covers Jackpot City is number 39372 and belongs to Betway Limited. The operator was fined for breaking marketing rules in 2022, details of which are recorded in the “Trust Score” table above. The same licence covers all of the Jackpot City sister sites.

Jackpot City – The Verdict

The new version of Jackpot City isn’t as expansive or enticing as the previous incarnation of the site that was available to players in the UK. However, the return of the brand to UKGC waters is a welcome one, and it’s sure to find a player base on account of being attached to such a massive operator. It’s not the biggest or the most exciting online casino you’re ever going to play at, but Jackpot City offers reliability, a well-known name, and a reasonably well-curated selection of slots. It’s a shame it’s not the stand-out performer it used to be, but perhaps it will get there again one day.

Jackpot City mobile screenshot

What are players saying about Jackpot City Casino?

Here are our condensed/reader’s digest summaries of recent player reviews of Jackpot City Casino.

  • 06-Mar-2024 by Scott:
    I used to enjoy Jackpot City, but recently games like 9 Pots of Gold have been altered, removing a lot of win features and bonuses, making it impossible to win. If these issues aren’t addressed, I’ll stop being a customer. – source: Trustpilot
  • 03-Mar-2024 by Nate:
    Jackpot City’s slots have become nearly impossible to win on. I suggest finding another online casino because this one no longer offers fair chances at winnng. – source: Trustpilot
  • 03-Mar-2024 by Nick:
    Jackpot City refuses to allow me to withdraw my money, offering no valid explanation. – source: Trustpilot
  • 03-Mar-2024 by Mark:
    It’s been over a month since I tried to withdraw my winnings, but despite providing identity proof three times, I still haven’t received my money, and now they’re ignoring my messages. – source: Trustpilot
  • 29-Feb-2024 by Heath:
    Jackpot City is a scam; they match your deposit but impose unrealistic playthrough amounts, making it impossible to withdraw any winnings. – source: Trustpilot
  • 29-Feb-2024 by Arlene:
    I would rate them less than 1 if possible. They impose impossible conditions on withdrawals, making it unfeasible to ever access your winnings. – source: Trustpilot
  • 29-Feb-2024 by ArtyV:
    I won’t return to Jackpot City. The winnings never exceed the deposited amount, making withdrawals impossible. Their bonus wheel and promotions offer no real value. – source: Trustpilot
  • 27-Feb-2024 by Eddie:
    Jackpot City is terrible; you’re bound to lose everything. I suggest using other, more reputable casinos. – source: Trustpilot
  • 26-Feb-2024 by G Nicolson:
    After depositing £50, my account was locked. Based on other reviews, this site is definitely a scam. – source: Trustpilot
  • 26-Feb-2024 by Lynn:
    After depositing £10, my account was suddenly suspended, preventing any access or withdrawal. Despite contacting them, I received no clear answers or refund, minus a fee. Jackpot City is scamming users. – source: Trustpilot