Metropolitan Gaming

metropolitan gaming logo 2024

Metropolitan Gaming sister sites include Spin Rio, Lucky Hit, Jackie Jackpot, Generation VIP, Casino Luck, Spin Rio, Mr Play, Atlantic Spins and many more. 
Metropolitan Gaming (metgaming.com) is operated by AG Communications Limited of High Street 135 Sliema, SLM 1548, Malta.

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Metropolitan Gaming Sister Sites

Metropolitan Gaming is one of the most glamorous casinos on the AG Communications Limited platform thanks to its connections to the brick-and-mortar Metropolitan Gaming brand, which operates Empire Casino in Leicester Square, London, along with countless other prestigious venues across the UK and further afield. However, it still finds itself up against stiff competition from the Metropolitan Gaming sister sites, such is the quality of the best casinos on the platform. If you’d like to see all of the Metropolitan Gaming sister sites in one place, you can do that at our dedicated AG Communications Limited page. The top casinos in the family are listed below for your convenience.

Mr Play

Mr Play logo

If we were talking about a regular member of the AG Communications Limited family, we might use this top sister sites faction to showcase some of the hidden gems of the range. Metropolitan Gaming is no regular casino site, though. It’s a prestige brand, and so only the best and most prestigious of the Metropolitan Gaming sister sites are worthy of making the cut. That starts with Mr Play, which is (to date) the most successful casino ever launched on the platform. Mr Play is the all-singing, all-dancing AG Communications Limited flagship casino, offering a taste of everything the operator is capable of within a single website. If you want to play thousands of slots, you can do that here. If you’d rather bet on sports, you can do that, too. You can even ignore all of that and play with scratchcards instead. If you want to find the very best of the Metropolitan Gaming sister sites, look no further:- It’s Mr Play.

Metropolitan Gaming Mr Play

Spin Rio

Spin Rio logo

Mr Play might be the biggest of the Metropolitan Gaming sister sites in terms of the number of players that it attracts, but Spin Rio is the prettiest of them. You don’t need to have a Masters in geography to know that Rio de Janeiro is in Brazil, and you might have encountered a Rio-themed casino site or two before, but we guarantee you that you’ve never seen one that makes as strong a first impression as Spin Rio does. From the stunning shot of Christ the Redeemer in the background to the colourful toucan mascot on the homepage, this casino absolutely nails its theme. It’s also as generous as Mr Play when it comes to promotions, which isn’t something that can be said about all of the Metropolitan Gaming sister sites. That being said, it can’t quite go blow-for-blow with Mr Play; it doesn’t have the sportsbook that Mr Play has to round out its offerings. It’s still flush with great casino games, though.

Metropolitan Gaming sister sites Spin Rio

Plaza Royal Casino

Plaza Royal Casino logo

Just like Spin Rio takes a theme that isn’t especially original but manages to excel at it anyway, so does Plaza Royal Casino. It’s a Las Vegas-themed online casino – one of literally hundreds that exist on the market in the UK alone – but again, it’s one of the best-looking you’ll ever likely to see. We have no doubt you’ve seen a bird’s eye view of Vegas at many a casino site, but have you ever seen a fishbowl one? Plaza Royal Casino knows how to catch the eye of potential players and then holds that attention with its promotions, which are among the best you’ll find across the Metropolitan Gaming sister sites family. They’re the same as the promotions you’ll find at Mr Play, but none of the other casinos on the platform go higher than the flagship. As a traditional Vegas-style casino, Plaza Royal Casino focuses on the thrills and spills of traditional casino games and dispenses with the sportsbook you might find elsewhere.

Metropolitan Gaming sister sites Plaza Royal

VegasLand

VegasLand logo

When a casino network is as big as the AG Communications Limited casino network is, it’s inevitable that some themes or motifs will be repeated. There are actually four or five Metropolitan Gaming sister sites that use the Las Vegas theme, but Plaza Royal and VegasLand are the only two that are worthy of inclusion here. VegasLand manages to put a different unique twist on the old concept, opting for a “road trip to Sin City” theme. The graphics on the homepage are beautifully rendered and include nice touches like a roulette wheel in place of a steering wheel. VegasLand is a little newer than most of the big-name Metropolitan Gaming sister sites, but its reputation and popularity increase month on month. Say it quietly, but it actually has more to offer than Plaza Royal on account of the fact that it’s found space to include a sportsbook as well as the standard allocation of live and regular casino games.

Metropolitan Gaming sister sites Vegasland

QueenPlay

Queen Play logo

QueenPlay is one of the “old guard” of Metropolitan Gaming sister sites and has been one of the stars of the AG Communications Limited platform for a number of years. You’d never know that from looking at it, though. A couple of years ago, QueenPlay underwent a significant renovation which gave it a new logo, new graphics and a new layout, completely refreshing an online casino which had become dangerously close to stale. In the process, it dispensed with its former “women only” philosophy. Queen Play still caters mainly to female players, but there’s no expectation that you have to be female to play here. It even avoids the stereotypes that sometimes get associated with women in iGaming by not offering bingo. The entertainment on offer at QueenPlay consists of live casino games, scratch cards, and lots of slots. The features games section of QueenPlay is actually one of the easiest places across the Metropolitan Gaming sister sites to find brand-new releases, so that’s worth bearing in mind.

Metropolitan Gaming sister sites QueenPlay

Can Metropolitan Gaming Be Trusted?

trust score

★★★★★

Metropolitan Gaming is a 3 Star trusted casino.

1. UKGC License Metropolitan Gaming operates under the UK Gambling Commission license number 39483, which is held by AG Communications Limited.
2. UKGC Fines During a regulatory review conducted by the UKGC in November 2022, AG Communications was found to have breached regulations concerning anti-money laundering measures and the prevention of terrorist financing. As a result, the operator was fined £237,600 and now has additional operating conditions imposed on its license.
3. Customer Service The only way to contact MetGaming is through a contact form on the website.
4. Trustpilot Score N/A – MetGaming hasn’t yet attracted enough reviews on Trustpilot to be rated accurately.
5. Company Location AG Communications is headquartered in Malta. As a UKGC licence holder, it’s a trusted operator.
6. Visible T&C’s The terms and conditions of Metropolitan Gaming’s promotions are spelt out on its homepage.
7. Social Media Presence Metropolitan Gaming has a Twitter account, but it’s primarily for its brick-and-mortar business. There’s a dedicated Facebook account for the online casino.
8. Number of Sister Sites There are over sixty active Metropolitan Gaming sister sites on the AG Communications platform.
9. Games portfolio MetGaming leads with live dealer games, of which it has plenty, but it also has more than two thousand slots.
10. Gamstop links Metropolitan Gaming supports GamStop through the placement of a logo and link in its footer.
Overall SCORE > ★★★★★ – 3/5 Stars

Metropolitan Gaming Review

Metropolitan Gaming isn’t your average AG Communications Limited casino site. In fact, it isn’t an average casino site of any kind. This casino, which is sometimes known as MetGaming thanks to its URL, is the official online casino of the brick-and-mortar Metropolitan Gaming company. You might have heard of them if you’re a Londoner – they operate both Empire Casino and The Sportsman Casino in London, as well as the Park Lane Club in Mayfair and, surprisingly, several casino venues in Egypt. This is a glamour brand, so does the online version of it measure up to the Metropolitan Gaming sister sites? Let’s find out.

Metropolitan Gaming sister sites homepage

Metropolitan Gaming Welcome Promotions

MetGaming doesn’t do things the way the MetGaming sister sites do things. Instead of a standalone welcome promotion, this casino greets new players with a “3-in-1 Welcome Package” so long as players remember to enter the code “METONLINE” when they open their accounts. The package involves a 100% matched deposit up to a max of £100, fifty bonus spins, 10% cashback on all initial losses up to a maximum value of £20, and one thousand “Met Points.”

We’ll talk about the Met Points a little more when we discuss the casino’s ongoing promotion, but the terms associated with the rest of this promotion are a little disappointing. There’s an x50 wagering requirement tied to both the bonus pot and any free spins winnings, which is above the UK average and higher than you’ll find at the best Metropolitan Gaming sister sites. Cashback can only be spent on live casino games, which feels unnecessarily restrictive.

Ongoing Promotions

As we alluded to above, the biggest ongoing or other promotion at Metropolitan Gaming is the awarding of “Met Points,” which come both as part of the welcome promotion and then at a rate of one thousand per £10 spent at the online casino. These Met Points can be traded in at the cash desk of any real-world Metropolitan Gaming venue and added to a Met Card so they can be redeemed in person. The catch is, of course, that the promotion is completely useless to you if you don’t live anywhere near one of Metropolitan Gaming’s real-world venues.

The only other promotions listed at Metropolitan Gaming as of the time of writing are Pragmatic Play’s Drops and Wins slots and a massive prize pool attached to Spinomenal. There aren’t any free spins, matched deposits or other rewards available. Ongoing promotions tend not to be strong suits at any of the Metropolitan Gaming sister sites either, but as this is supposed to be a prestige brand, it’s a little disappointing that it hasn’t done better.

Pros and Cons of Metropolitan Gaming

Pros:
Metropolitan Gaming has a lot to offer if you’re a fan of live dealers and live casino games. Plenty of the live games here are exclusive to the casino because they’re streamed from real casinos owned by Metropolitan Gaming. The collection of slots is also enormous, with over 2500 available. You can’t quite do everything that can be done inside Empire Casino, but you can get close.

Cons:
As a supposed glamour brand, MetGaming should bring a lot more pizzazz to the table than it does. The promotions are weaker here than they are at a lot of the Metropolitan Gaming sister sites, and some of them are completely useless to anyone who doesn’t have easy access to a real-world venue owned by the company. The total lack of customer support is a big issue, too.

Top Games at Metropolitan Gaming

If we were reviewing almost any of the Metropolitan Gaming sister sites, this is the part of the review where we’d discuss the top slots at the casino. MetGaming has slots – and plenty of them – but none of them qualify as “top games.” Like its real-life counterpart(s), Metropolitan Gaming is all about the live casino and live dealer experience. With very few exceptions, all of the games that appear on the casino’s homepage are streamed live, and several of them are exclusive to the casino.

There’s a catch here, though, and the catch is that you’ll only see the exclusive games if you arrive at Metropolitan Gaming at the right time of day. If you want to play roulette streamed live from Empire Casino or play cards against a dealer from Manchester235, for example, you’ll only be able to do it when those casinos are open. Turn up in the morning, and all you’ll see is row after row of basic table game simulators. Metropolitan Gaming is a casino that’s far better played at night than it is during the day.

Withdrawal Processing & Support

The guidance issued by Metropolitan Gaming about its payment system is vague. The website provides a complete catalogue of options accessible to gamblers, with a generous selection to choose from. They accommodate debit card users, though the platform also facilitates transactions via PayPal, Skrill, or MuchBetter for those interested in employing e-wallets and Trustly or AstroPay for those seeking alternatives. The problem lies in the fact that even though all payment methods, debit cards included, could theoretically offer instant processing, no guarantees are provided. The timeline specified for debit card payouts is anywhere from instant to 6 business days, with e-wallets taking anywhere from 0 to 2 business days, Trustly taking 0 to 4 business days, and AstroPay transactions require a consistent three-day period. Bank transfers are invariably processed within 2 to 6 business days.

Customer Support & Licensing

As mentioned previously, Metropolitan Gaming’s level of customer support leaves much to be desired. The lone communication route with this online gaming platform is through its contact form. It lacks a live chat feature, and there’s no telephone line available for players either. In the event of an issue, players can anticipate an anxious wait for support to arrive.

Metropolitan Gaming operates under the UK Gambling Commission license 39483, as awarded to AG Communications Limited. However, the operator’s history with the regulatory body is far from immaculate. The UKGC saw it appropriate to take action against AG Communications Limited in November 2022, and more details regarding this incident can be found in the above table.

Metropolitan Gaming – The Verdict

If Metropolitan Gaming was supposed to be “just another casino” on the AG Communications Limited platform, we’d probably be kinder in our assessment of it. The issue is that it should be anything but “just another casino.” The Metropolitan Gaming brand deserves a five-star online casino to represent it online, and this isn’t a five-star online casino. If it wants to do something about that, it should start by making significant improvements to its standard of customer service and reassess the value of its promotions.

Metropolitan Gaming mobile screenshot

What are players saying about MetGaming?

Here are our condensed/reader’s digest summaries of recent player reviews of Metropolitan Gaming.

  • 27-Jun-2023 by Dean:
    Metropolitan Gaming will rob you blind. It’s a limp casino. No matter what you do, you won’t see any features on any of the games. I spent £1000s for no return. I have no idea how it holds a gambling licence. – source: TrustPilot
  • 22-Jun-2023 by Polly:
    I’ve had really good customer service from Metropolitan Gaming. There are loads of slots to play, and withdrawals never take more than two days. No issues.  – source: TrustPilot
  • 17-Jun-2023 by Rana:
    Metropolitan Gaming offers a 100% bonus to use on slots when you sign up, but you have to wager it fifty times. They find other ways to cheat you, too. The bets you place are taken from your real balance, but wins are added to your bonus balance, so even winnings from your own money need to be wagered x50. That’s a proper scam. – source: TrustPilot
  • 06-Jun-2023 by DB:
    Loyalty doesn’t matter to this casino. I’d been a customer of Empire Casino for a decade before I signed up here. I didn’t know at first that it was run by AG Communications, which is a different company. I got my 1000 Met Points, but that’s only worth £10 in Empire Casino – enough for one beer. There’s a £1 fee for every withdrawal you make, too. They clearly don’t care about customers from the real casino, so I’ll stick to playing with more established brands. – source: TrustPilot