QueenPlay Sister Sites 2023
QueenPlay is an AG Communications Limited casino. What that means for you is that there are more than seventy Queen Play sister sites to choose from. We’re going to take a look at some of the best of them here in the list of highlights below, but if you’d rather see all of them in one place with links to full reviews, go to our dedicated AG Communications Limited page.
A structured loyalty program, lots of providers, and a near-endless list of casino games. That’s the basic premise of what Luckland Casino is all about. At the time of writing, Luckland Casino works with almost every provider worth its salt in the iGaming market, including names like SG Gaming, Red Tiger Gaming, Microgaming, NetEnt and many, many more. As is the case with almost all of the AG Communications Limited casinos, Luckland is optimised for the mobile format. You’ll find it works better on your phone or mobile device than it does on your laptop. The same is true of nearly all the Queen Play sister sites, which moved into the mobile age several years ago. Deposit and withdrawal methods at the casino are plentiful and easy to use, so players should find they have few reasons to complain when they play here – unless, of course, their luck isn’t in.
You might find us repeating ourselves a few times as we look at the best of the Queen Play sister sites, as many of them have features in common. Karamba Casino is a perfect example of what we mean by that, as it has many similarities to both Queen Play and Luckland, but it would be more accurate to say that Queen Play and Luckland have things in common with Karamba Casino. That’s because Karamba and its blue parakeet mascot have been around for a very long time. It was 2005 when the first version of Karamba went live on the internet, which is practically the Dark Ages in terms of online casinos. It’s grown exponentially since then and currently holds licenses with three respected and trusted authorities – the UK Gambling Commission, the Malta Gaming Authority, and the relevant iGaming regulator in Sweden. The licenses enable Karamba to operate almost everywhere in Europe. While there often isn’t much to pick between QueenPlay sister sites, the level of customer support available at Karamba is above average for this network.
BetRegal isn’t one of the bigger sites on the AG Communications Limited platform or one of the most popular QueenPlay sister sites, and nor would it ever claim to be. However, there’s a case for saying that it should be more popular than it is. A big chunk of that hypothetical case rests on the fact that BetRegal has an enormous sportsbook to offer. There are over seventy casinos on this operator’s platform, but only a handful of them have opted to include the sportsbook that AG Communications Limited offers to all of its white-label partners. The inclusion of the sportsbook, which makes BetRegal a well-rounded casino and iGaming site, is part of the reason why it’s been able to remain online and be successful for almost fifteen years. Still, it’s more popular elsewhere in Europe than it is in the UK, and that’s possibly down to the fact that other Queen Play sister sites spend more on domestic advertising.
The motto at the heart of everything that Jambo Casino does is “customers are really everything,” which forms the acronym “CARE.” You’ll see it repeated at several of the Queen Play sister sites, but there’s reason to believe that it matters more when AG Communications Limited says it at Jambo Casino than it does when the operator says it elsewhere. That’s because Jambo Casino is one of only a tiny number of the casinos on the platform to be owned and operated by AG Communications directly. The rest are all farmed out to third parties, with AG Communications involved in their operations only from a distance. Quite why the company elected to keep hold of Jambo Casino is online, but it’s a good showcase for the operator’s iGaming portfolio, which is offered here almost in full. The only thing missing is the sportsbook, which is a curious omission. Jambo Casino offers top-tier customer support, with telephone, live chat and email support all available.
A lot of what we’ve just said about Jambo Casino could also be applied to Atlantic Spins, as both of these Queen Play sister sites are operated and owned by AG Communications Limited rather than any of the casino network company’s many white-label partners. Atlantic Spins has a barely-there undersea theme, and uses the same template that powers Luckland, Hopa, HeySpin, and quite a few of the other high-profile Queen Play sister sites. There are limitations to the template – not least the fact that it’s a little ugly – but it does an effective job of compressing almost all the games that Atlantic Spins has to offer into a single space in the middle of the homepage. Picking your way through the Atlantic Spins catalogue might take you a while, but you can do it with the benefit of a small matched deposit welcome bonus to help you out. Just be wary of the wagering requirements attached to the offer, which aren’t unreasonably high but also don’t amount to giving money away quite as freely as the offer might seem to suggest.
Can QueenPlay Be Trusted?
Queen Play is a 2-Star trusted casino.
|1. UKGC License||AG Communications Limited holds UK Gambling Commission licence 39483, which covers Queen Play.|
|2. UKGC Fines||A UKGC review of AG Communications Limited’s licence was ended in November 2022 with the conclusion that the operator had broken licence conditions governing anti-money laundering measures and the prevention of terrorist financing. For this, the operator was fined £237,600, issued with a formal warning, and had further conditions attached to its licence.|
|3. Customer Service||Customer support is available through email only, and the FAQ has no search function.|
|4. Trustpilot Score||After more than sixty reviews, Queen Play has an average score of just 1.6 out of 5.0.|
|5. Company Location||The HQ of AG Communications Limited is in Sliema, Malta. The company is trusted as it holds a UKGC licence.|
|6. Visible T&C’s||All the promotions advertised on the QueenPlay homepage have their requisite terms and conditions attached.|
|7. Social Media Presence||Queen Play posts a couple of times per week on Facebook. It joined Twitter/X.com in June 2022 but is yet to post.|
|8. Number of Sister Sites||AG Communications Limited offers more than seventy Queen Play sister sites.|
|9. Games portfolio||More than one thousand slots plus live casino games and scratch cards.|
|10. Gamstop links||GamStop’s logo appears at the bottom of the QueenPlay homepage, and works as a link.|
|Overall SCORE >||★★★★★ – 2/5 Stars|
QueenPlay Review 2023
QueenPlay belongs to what’s fast becoming a forgotten age of iGaming – an era when casino sites were made specifically for men and women. As such, this was once a much pinker website with more overtly stereotypical female-interest imagery. That’s no longer the case with either the industry or this casino. QueenPlay has changed with the times, and the modern version of the casino looks both attractive and inviting no matter your sex or gender. You’ll know from reading the above table that QueenPlay has a couple of issues, but do its positives outweigh its negatives? Read on to find out.
QueenPlay Welcome Offers
Queen Play welcomes new players to the realm with a generous welcome package consisting of a 3-part deposit match offer which can pay up to £200 in bonus cash and 100 bonus spins on top online slot games. On the first deposit, there is a 100% deposit bonus match that can award up to £50 in bonus cash and 20 bonus spins on Starburst. On the second and third deposits, there is a 50% deposit match bonus, which can pay up to £75. Additionally, on the first, second, third and fourth day after the qualifying first deposit, there are 20 free games on Finn and the Swirly Spin, Book of Dead, VIP Black and Aloha: Cluster Pays, respectively.
The minimum deposit required to unlock all of these bonuses is £20, and the offer is restricted to UK players. All bonuses that require a deposit, including the free spins winnings, must be wagered a minimum of 35x, and the max wins are capped at £500. These clauses are fairly standard across the QueenPlay sister sites.
QueenPlay is owned by AG Communications Ltd
During its long existence, AG Communications Ltd, which is a small part of the Aspire Global corporate entity, has established over 90 online casinos – mostly on a white-label basis for its international partners. That leaves Queen Play with a substantial number of sister sites, although it is worth noting that not every Queen Play sister site was created equal. There is a vast disparity between the nature of the platforms, which is noted mostly in the promotions. Some of the most popular Queen Play sister sites include Slots N Play, Griffon Casino, 24 Spins, Atlantic Spins, Casiplay, Chilli Spins Generation VIP, Hey Spin, Mr Mega, Scratch 2 Cash and VIP Casino. In more recent years, AG Communications Ltd, which has headquarters in Malta, has made major moves in the online gambling industry by integrating sportsbooks into Queen Play sister sites, such as Hopa, Karamba and Bet Target.
In November 2014, AG Communications Ltd became infinitely more credible when they gained their first licence from the UK Gambling Commission to complement the licence from the MGA. In 2017, the reputable casino brand operator gained their real event betting licence from the UKGC, which came two years before it became an approved vendor of online bingo products. However, online bingo content is absent from most Queen Play sister sites at the time of writing.
QueenPlay Monthly Promotions
For an online casino that is supposedly fit for royalty, there aren’t very many regular promotions to give players that royal treatment. Despite the promise that Queen Play regularly bestows their players with cashback offers, deposit offers and bonus spin offers, the only promotions are third-party tournaments and cash giveaways from Pragmatic Play and iSoft Bet. The iSoft Bet Reel Race comes with a monthly prize pool of £10,000 and the top prize comes in at a fairly generous £2,500. To snag this top prize, players need to get lucky on participating titles, such as Wolf Canyon Hold and Win, Rising Samurai Hold and Win and Moon Spirit Hold and Win. For players that fall short of first place, there are 49 additional winning positions in the online slot-spinning tournament.
Drops & Wins prizes from Pragmatic Play are available on most UK online casinos, so Queen Play certainly isn’t moving into unchartered territory here, but given the distinct lack of other promotions, it is at least SOMETHING to get excited about. With one spin on a participating Pragmatic Play online slot game, or one stake on a Pragmatic Play live table, players stand a chance at grabbing a daily prize, but the bigger prizes are available via the monthly tournaments.
QueenPlay: Pros and Cons
• Up to £200 bonus cash for new players.
• Simple user interface.
• No active deposit bonuses for regular players.
• Extremely limited customer support.
Featured Slots and Casino Games
The featured games at Queen Play are all titles that have been serving online slot spinners for quite some time, including Book of Dead, Starburst, Big Bass Bonanza, Immortal Romance, Wolf Gold, Primate King and Book of Itza. Thankfully, the New Games pages serve up a little more ingenuity and innovative mechanics with titles such as Time Spinners, Piggy Gangsters, Revved Wilds, Forest Fortunes, and Octobeer Fortunes.
Once again, AG Communications has failed to provide an exciting array of progressive jackpot games. On the jackpot tab, you will find a rather paltry offering of Jackpot King titles and none of the hit jackpot content from Eyecon, Playtech or Microgaming. The video table game and scratch card game page are equally as sparse – once again, there is nothing new here. But live casino fans can eat their heart out to the various iterations of live roulette, poker, blackjack, Sic Bo and baccarat.
Withdrawal Processing and Support
The information available about withdrawal processing at QueenPlay is too vague for our liking. While promising that instant withdrawals are possible on almost every supported withdrawal method, including debit cards, e-wallets and services like Trustly, the casino gives itself a lot of wriggle room. Debit card transactions, for example, might be instant or take up to six days. The four e-wallets supported by the casino (MuchBetter, PayPal, Skrill and Neteller) might be instant, but could take up to two days. You’re looking at zero to four days for Trustly or instant banking, and the same again for AstroPay or ecoPayz. The only method that can never be instant is wire transfer or Interac transfer, which might take up to six days but will definitely take at least two.
QueenPlay Customer Support and License
The QueenPlay customer support team is ready to assist between 8am and midnight every day, but the only way to get in touch with them is by using the contact form on the website. There’s no live chat support and no phone number to call, which leaves QueenPlay lagging behind the best casinos in the marketplace when it comes to customer care. The UK Gambling Commission licence that covers QueenPlay is held by AG Communications Limited under account no. 39483, and has regulatory action registered on it as per the information in the table further up this page. The same licence covers all of the QueenPlay sister sites.
QueenPlay – The Verdict
This is a casino that looks better than it is. QueenPlay is one of the best of all the AG Communications Limited casinos when it comes to aesthetics, but it doesn’t measure up when it comes to content. Not only does it appear to have fewer games to play than quite a lot of the QueenPlay sister sites, but it also has very weak customer service and attracts consistently low scores at review sites like Trustpilot. We don’t think it’s as bad as some of the reviewers make it out to be (you can check out some of the reviews below), but nor do we think it’s one of the best casinos that this operator has on its roster. There’s definitely room for improvement.
What are players saying about QueenPlay?
Here are our condensed/reader’s digest summaries of recent player reviews of QueenPlay.
- 7-Jul-2023 by IT:
I received an email saying I’d registered, but I hadn’t. Tried to reset the password but never got the code. Definitely a scamming website. – source: Trustpilot
- 5-May-2023 by Sabrina:
I opened an account and won some money. But my account got deactivated, and there’s no live chat for support. Doubt I’ll get my withdrawal. – source: Trustpilot
- 1-May-2023 by Anonymous:
They didn’t honour their promotions and blamed it on technical issues. Live chat was unhelpful. I’ll be contacting the Gambling Commission. – source: Trustpilot
- 2-Jan-2023 by Kamila:
I won £1300, but they disabled my account and are refusing to pay me. Customer service is terrible. – source: Trustpilot
- 22-Oct-2022 by Sammy:
The site’s awful. You’ll lose your money with zero chance of winning. The bonus rounds are worthless. – source: Trustpilot
- 2-Sept-2022 by Jade:
I had quick withdrawals and friendly service. Won £1300 and got it in my bank within 15 minutes. – source: Trustpilot
- 8-Aug-2022 by Vanessa:
Avoid this casino. It’s terrible and doesn’t offer fair play or the bonuses they promise. – source: Trustpilot
- 18-Jun-2022 by Wayne:
This casino’s a rip-off. Hard to get a bonus, and they even charge you to deposit. Stay away. – source: Trustpilot
- 13-Jun-2022 by Customer:
They require unnecessary proof for withdrawals. It’s not a legal requirement, just a way for them to avoid paying out. – source: Trustpilot
- 23-May-2022 by Samantha:
They scammed me out of my money. I’ve sent all the required documents, but they’re still declining my payment. Taking legal action now. – source: Trustpilot