What are players saying about Roxy Palace?
Here are our condensed / readers digest summaries of recent player reviews of Roxy Palace.
- 12-Nov-2020 by Hank:
Opened an account on this casino, made a deposit which got processed from my bank but I never got anything in my casino account. Contacted support and to this date, I never got a single response. – source: TrustPilot
- 19-Oct-2020 by Harriet:
Made a large deposit and started playing. Most of the games were not working and the ones that did work never gave me anything in return even after spending £10k. Contacted support to see if this was normal and they disconnected me from the chat. – source: TrustPilot
- 17-Sept-2020 by Sam:
This is the most dishonourable and disgusting website ever. I made a deposit and won over £1.5k and when I wanted to withdraw my winnings they told me I self-excluded myself from one of their sister sites years ago and that I will not be getting my winnings, only my deposit back. – source: TrustPilot
- 17-Sept-2020 by Sammy:
I don’t have anything positive to say about this casino as they are not honest and do not pay out player winnings. I won a lot on this casino and when I tried to withdraw they just blocked my account. No response from support either. – source: WhichBingo
- 27-Aug-2020 by Natasha:
I used to like this casino a lot before they rolled out the changes. I don’t know what they did but the match-up bonuses on games so awful that it is unplayable now. – source: TrustPilot
- 03-Aug-2020 by Stephe:
This casino is a scam and everyone should stay away from it. They said that they processed my withdrawal already and that it was a problem on my end yet they failed to provide me with any proof that they actually processed the transaction as they said. – source: TrustPilot
- 01-Aug-2020 by Paul:
Made a deposit of £200 and they straight up stole it from me. The transaction processed successfully and was taken from my bank but I never got anything in my account. Tried to contact support but they are not responding to any of my emails. Stay away from this scam. – source: Facebook
- 16-Apr-2019 by Sara:
This casino just refused to pay me until I sent my wage slips for verification to one of their sister sites on which I had an account years ago. – source: Facebook
- 14-Feb-2019 by Damian:
They have a few good games but that is all. The withdrawals are very slow and I had to give them my documents for verification twice. – source: WhichBingo
- 02-Nov-2016 by Mark:
The slots were okay and there was nothing wrong with the games but the withdrawals took a very long time. Had to wait 48 hours just for them to ask for verification documents. After verification, I had to again wait for the transaction to process. – source: WhichBingo
Roxy Palace Review 2021
Roxy Palace established in 2002 is operated by 32Red Limited, regulated and licensed by the Malta Gaming Authority and the UK Gambling Commission. Roxy Palace is the leading casino in the UK, with over 500 games on a selection of slots, blackjack, roulette, jackpot games and live casino games in a secure environment.
Roxy Palace is an old casino with almost two decades in the industry. The casino is offered in seven languages and certified as a fair and safe casino by eCOGRA. The casino has numerous versions, including instant play and mobile casino.
New Welcome Offers in 2022
After a player has registered their account, the bonus is available within the first 72 hours. The player is therefore required to make the initial deposit within that period to get the bonus. The welcome bonus offer is a 100% match deposit and gives up to £350, split between the first two deposits. The rollover requirements affect both the deposit and bonus. The two should be wagered at least 25 times before making any withdrawals.
One of the most appreciated promotions at Roxy Palace is the VIP Loyalty Program. The entry is automatic after the first deposit to the casino. Wagering in different games earns players some loyalty points that can become cash any minute.
The other available offers are displayed on the casino’s website with details on what is required. Players get exciting rewards at Roxy Palace to keep them interested while playing.
Pros and Cons
Roxy Casino has a live dealer casino with games that players enjoy. All the other casino games have also been designed to make them both rewarding and entertaining. This slot site is approved as safe by a respected body.
The flash casino does not have as many games as it should. The casino needs to work on the game pages to make the website look fresh and attractive.
Featured Slots and Casino Games
Roxy Palace collaborates with the leading software developer in the industry, Microgaming. The developer creates the games and updates the casino software to ensure smooth running. Roxy Palace has games ranging from live dealer games to progressive jackpots.
Titles like Thunderstruck II, Game of Thrones, and Bridesmaids are popular games at Roxy Palace. The table games section has Caribbean Stud, baccarat, and casino hold ’em. Roxy offers bingo and scratch cards as part of the other games category.
Deposit Options and Withdrawals at Roxy Palace
Funding an account at Roxy is easy. Deposits are instant, and available deposit methods are the standard bank cards like debit cards and credit cards. Players can also use web wallets that work best for withdrawals because of the short processing period. The casino website has more information on these methods via the cashier.
Customer Care and Support and Licensing
Roxy Palace has an efficient and polite support team that speaks seven different languages. Help is available through email and a toll-free number all around the clock. For a faster response, a player can use live chat to reach out to the support team. Roxy Palace has a Malta Gaming Authority License.
This casino seems to be closed for now, but it is a casino with helpful features. UK players can check it out and take advantage of the welcome offers when it reopens. Players outside the UK can also give Roxy Palace Casino a chance.
Roxy Palace 2022
As of the 30th of November, 2020 Roxy Palace’s digital doors are no longer open. For anyone with an account with the casino, their accounts will be transferred to Roxy Palace’s sister-site, 32Red.
Even if players weren’t previously registered at 32Red but had an account at Roxy Palace, players’ usernames and passwords can be used on 32Red. 32Red will instantly feel like home for players that got their feet under the rug at Roxy Palace, there is the same variety of games, and there is definitely no compromise when it comes to the bonus promotions either.
For any players struggling to use their existing username and password at 32Red, this may be due to all of the player information being transferred across to the casino. The customer care team recommends waiting for 24 hours before trying again, if there is still no success, players contact the customer care team at 32Red – note that the customer service team at Roxy Palace is no longer available.
Why Did Roxy Palace Close?
After 18-years Roxy Palace became one of the best respected and respectable casinos for UK players. The casino that began by solely operating with Microgaming slots and games became a staple site for many, one that was frequently receiving critical acclaim and fan praise. This closure was 5 years in the making after 32Red acquired the casino brand in 2015 and after 32Red was bought by the Kindred Group in 2016. The purchase of the 32Red network cost the Kindred group almost £200 million.
In early 2020, the marketing division of the Kindred Group decided to cease marketing for Roxy Palace in May 2020 in an effort to streamline their casino brands and consolidate the iGaming products that they were offering to players. This was around the same time that the online casino community started getting wind of the casinos closure. Naturally, the news was devastating to some, but Roxy Palace made sure that their transition to 32Red casino was as smooth as possible when the time came.
Everything that players loved about Roxy Palace is correct and present at 32Red, including the impeccably high quality of the customer care, the flexible banking issues, the ability to play seamlessly on mobile and transparency when it comes to the bonus promotions.
How does 32Red Compare to Roxy Palace?
Even for players who have been loyal to Roxy Palace over the years and players who don’t like change will find it more than easy to fit in at 32Red. The dazzling high-vibe website comes with plenty of brand power and plenty of reload bonus promotions that ex players at Roxy Palace can take advantage of.
The regular and reload bonus promotions include a no deposit bonus for anyone wanting to try out online slot games. Collecting the no deposit bonus of £10 is incredibly simple, when it has been acquired, players can spin on any of the popular online slot games, including branded titles, such as Celebrity Juice, Microgaming classics such as Thunderstruck, Immortal Romance or 9 Masks of Fire.
For players looking for bonus promotions that are a little more rewarding, there is always the regular tournaments that allow players to compete with each other for the top prize, Red Rewards, prize drops that give players their share of a £50,000 prize and free spin giveaways.
The VIP club at 32Red is well and truly worthy of its name. Just a few of the rewards that helped players to live a VIP lifestyle have included a 5-star VIP trip to Los Angeles, plus exclusive tickets to an NBA game, centre-court passes for big Wimbledon matches and plenty more.
Players who have reached the Platinum tier of the loyalty scheme will be hand-selected to enter the VIP club, and there are plenty more benefits than just invitations to unforgettable holidays and nights out. Players in the VIP club will also receive free bottles of champagne every month, acquire a personal account manager, receive free perks on their birthdays and enjoy better bonus match promotions. Note that players in the Roxy Palace loyalty scheme will need to be selected to become members of the VIP club, this will not happen automatically.
Range of Games
Many of the frequent visitors at Roxy Palace adored the variety of games, but fear not, 32Red has an even bigger and diverse portfolio of live games, video games, jackpot games and classic games.
There are 42 live casino games, including Sweet Bonanza Candyland, Cash or Crash Live and Crazy Time, there is also a handful of real dealer games. The casino even curated the games that live casino game fans are most interested in, they’re all dazzling and flashy games, such as Britain’s Got Talent Megaways, Sqealin’ Riches Lock N Win, Hyper Gold and Hyper Star.
As 32Red is one of the biggest UK online casinos, it has no trouble paying out the big progressive jackpots, and players will find plenty of them to choose from. At the time of writing, there are multiple games offering jackpots of over £4 million, including Poseidon Ancient Fortunes Wow Pot Megaways, Mega Moolah Goddess, Mega Moolah: Witches Moon and Immortal Romance Mega Moolah.
The casino also does a great job of curating its slot games, making it easy for players to find ones that suit their playing style. For example, players can browse seasonal online slot games, Megaways titles, games that are exclusive to 32Red, and branded online slot games.
32Red also facilitates live sports betting, the most popular types of sports betting includes, Horse Racing, Greyhound Racing, premier league football, cricket and tennis.
Last and by no means least, 32Red also hosts one of the biggest selections of Slingo games. There are big brand Slingo games, such as Slingo Deal or No Deal, Slingo Who Wants to be a Millionaire, Slingo Britain’s Got Talent and Slingo Rainbow Riches. There are also Slingo games that are completely original to the Slingo brand, such as Slingo Riches, Slingo Extreme and Slingo Wild Adventure.
Roxy Palace Sister Sites 2022
32Red Bingo is part of one of the biggest online casino networks in the UK. In fact, you’ll hardly find anyone who hasn’t heard of 32Red in the UK, since they’ve been largely popular due to the diverse services they’ve been providing. 32Red Bingo is perhaps one of the biggest bingo sites on the net, and gained popularity through various IRL sponsorships and promotions on television, in addition to being famous on the net because of the diverse number of games, other than bingo, being featured.
The design on 32Red Bingo is one of the best in the iGaming scene, and while they’re only affiliated with Microgaming as of now, players will find a fairly diverse number of casino games, with ample bingo rooms to play and interact in.
32Red Casino was launched way back in 2002 and still holds its title as one of the strongest gaming brands in the iGaming scene. Being owned by a company that trades publicly and openly on the London Stock Exchange, and has been a loyal customer of the High-end software provider Microgaming ever since the time of its inception.
A good thing about this casino is that it’s available in both instant-play formats as well as downloadable format, so it gives players a broad range of options to use. The site, as well as the casino games, can be accessed both on computers as well as mobile devices, with a broad list of payment methods both for deposits and withdrawals.
About Roxy Palace
Roxy Palace is a part of one of the largest casino operating companies 888 UK Limited and is considered a professional online gaming site as it has been active since 2002. The site appears quite overwhelming as it gives a sleek and crisp appearance as all the animations featured are crystal-clear. All the international players will surely feel at home on the site as it supports multiple languages for users to fully understand the policy and features. Similar to its operator company, the casino is fully licenced under UKGC and also acquires an additional licence from Malta Gaming Authority for all the players residing outside the UK. One of the best things about the site is that it is present in both instant-play and downloadable mode. Players can either open the casino through any compatible web browser that is based on the HTML 5 technology or download the associated app provided. Players are provided more than 500 gaming choices to choose from that include slots, table games, video poker and live casino games. Not only that but there are progressive jackpot titles including Mega Moolah found in the casino as well.
Being operated under 888 UK Limited, the site fulfils all the need for proper security and is eCogra verified meaning that it is independently audited by authorities for ensuring a fair gaming experience. Not only that but when the games are evaluated as a whole, the casino boasts a 96% payout rate which is quite impressive. For providing players with a warm welcome on the site, it boasts an amazing offer of $350 with a 100% match bonus. Other promotions at the casino include the loyalty program in which players are automatically entered after carrying out the first deposit. The program extends up to four levels and at the highest levels, players can get bonuses up to $10,000. Not just that but users can look forward to free tournaments, an invitation to an exclusive club, a personal support agent and much more.
The variety of payment methods provided by the casino is quite impressive as there are options of online payment, e-wallets, bank transfers and cards. All the transactions are processed within 2 to 3 days and players can carry out cashouts as well as deposits in four different currencies. The maximum withdrawal amount is set at 4000 Dollar per week and the minimum amount is 10$. If players want to control their gaming budget, Prepaid cards are a great option and eliminate all kinds of traditional plastic as well.
Slots are present in a major quantity at the casino and there are many 3-reel video slots to choose from. Not only that but all the slots are up-to-date and offer bonus spins, multiple pay lines and progressive jackpot awards as well. Other than slots, there are several table game and keno variations found in the casino as well for keeping players entertained. Some of the favourite slot titles featured on the casino include:
Game Of Thrones
One of the all-time famous Microgaming powered slots, Game Of Thrones has 5 reels combined with 15 pay lines and 243 ways to win versions as well. The slot focuses on 4 spin features that have their features and are lined with different spins, symbols and multipliers. Both versions of the slot are of medium variance meaning that the wins are equally distributed through the bonus features.
The bridesmaid slot revolves around two features that are scattered and stacked wilds. Free spins on the slot are triggered by 3 scatters and players can win 15 prizes as well. The slot is also powered by Microgaming and has a coin range of 0.01 – 0.10. It is mainly covered in a romantic theme overall and the slot was released back in 2015.
Having an impressive RTP of 96.67%, Jurassic World has 5 reels and 243 pay lines. The maximum wagering and payout are set at £7.20 and £102,000 respectively. Overall the slot has action and adventurous themes for players to have a thrilling experience overall. Players are given 10 free spins as a startup and can increase the wins and multipliers along the journey. Not only that but players can win up to 1000x stake in the main game and up to 14,000 in the feature games. The main characters in the slot are inspired by the movie and the leading name is Owen Brady that is worth the most in the game.
One of the oldest Microgaming powered slots, ThunderStruck 2 is no doubt still one of the best choices for gaming and offers the biggest win potential of up to 8000x stake on every free spin. The RTP of the slot is 96.65% and 4 spin features are chosen from the Great Hall of Spins. Each spin is based on the gods Loki, Valkyrie, Odin and Thor.
Pai Gow Poker
Based on the ancient Chinese game, Pai Gow Poker enables players to play against the real dealers with 53 decks of cards. Players will need to place a wager before starting and after all the best are placed, the round begins. Every time a player wins a round, they are granted a 1:1 payout and a 5% bank commission is applied on the table for each win. However, there are no sides provided by the slot which is quite disappointing. It is powered by Playtech and has an RTP of 97.15.
Roxy Palace Information
The customer support service of the casino is quite impressive as it includes the traditional methods that are e-mail and phone number. However, if players come across any problem and require urgent help, customer support is also available through Live chat throughout the day. The email method also does not take up much time as it takes only a few hours and players can provide a detailed description of any problem. The telephone number provided is toll-free and offers a speedy connection. Not only that but the support service of the casino is available in seven different languages.
Roxy Palace Sister Sites
First Wayback Machine entry was on Thursday, February 14, 2002 with the last entry on Wednesday, April 10, 2019 with 1322 total snapshots