The Virtual Casino

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The Virtual Casino sister sites include Ruby Slots, Dreams Casino, Slots of Vegas, Prism Casino, Club Player Casino and more.
The Virtual Casino (thevirtualcasino.com) is operated by Virtual Casino Group, which is based in Curacao.

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The Virtual Casino Sister Sites 2024

THE VIRTUAL CASINO IS NOT COVERED BY A UK GAMBLING COMMISSION LICENCE.

The Virtual Casino sister sites are, appropriately enough, run by a company called The Virtual Casino Group. That clearly identifies The Virtual Casino as the flagship site of its network. However, it doesn’t make it a safe casino to play at if you’re reading these words from a location within the United Kingdom. You’ll find that you can’t even load the Virtual Casino website from your location if so because the operator blocks all access.

The reason it does that is because the operator doesn’t hold a UK Gambling Commission licence. Without that licence, UK-based players have no protections if they play at an online casino and nowhere to go if they feel they’ve been treated badly. Regardless of whether these sites allow you to register or play or not, you shouldn’t approach them as a UK player. This information is provided for people who live in other places.

Prism Casino

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Prism Casino, a colourfully designed online casino established in 2002, shows its age. Despite being operational for two decades, a milestone for many online casinos, Prism Casino doesn’t have much to boast about. The site appears outdated and suffers from the same issues as a lot of the other Virtual Casino sister sites. The casino urges players to download its software before playing, but regardless of whether you download it or not, the game selection is limited to around 150 online slots from RTG.

Prism Casino advertises a VIP program for its loyal patrons, yet complaints suggest that VIPs face the same customer service and non-payment challenges as regular users. The absence of geographical restrictions allows UK players to register, but we wouldn’t endorse this due to the glaring issue of lacking a licence. The “about us” section of Prism Casino mentions compliance with Costa Rican laws, hinting at the possible location of the Virtual Casino Group. However, other sister sites mention both Curacao and the Czech Republic, adding to the confusion.

Virtual Casino sister sites Prism Casino

Wild Vegas Casino

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Wild Vegas Casino, probably second in terms of popularity among the Virtual Casino sister sites other than Virtual Casino itself,, is open to registrations from all corners of the globe. This includes players from the UK, despite lacking a UKGC licence, and from the USA, where offering online slots and casino websites is illegal almost everywhere. This approach doesn’t say great things about Virtual Casino Group’s business practices.

Wild Vegas Casino’s framework is a mirror image of other sites within the network, operating on the RTG (Real Time Gaming) software platform, a common choice for Curacao-based casinos. However, this platform is quite restricted, featuring only Real Time Gaming as its provider. Consequently, Wild Vegas Casino’s game library is limited to around 150 online slots and lacks any live dealer games. Considering the dearth of high-quality games, the small overall game selection, and the absence of a recognised licence, it’s advisable to steer clear of Wild Vegas Casino. This recommendation applies to other casinos in the network, but we’ll still run the rule over them.

Virtual Casino sister sites Wild Vegas

Ruby Slots

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Ruby Slots presents a conundrum with its aesthetic choices, flipping between a theme of precious gemstones and nods to the “Wizard of Oz,” evident in the ruby slippers animation during loading screens. However, the theme’s significance pales in comparison to the site’s overall performance. Among the Virtual Casino sister sites we’ve examined, Ruby Slots is the least impressive to date, and that’s saying something, as none have particularly stood out.

The homepage proclaims a selection of “over eighty” online slots, suggesting either an outdated webpage or a surprisingly modest collection, even for Real Time Gaming casinos. The site boasts of “timely payouts,” yet there are numerous reports of players enduring waits exceeding 28 days to receive their winnings, with some even considering themselves fortunate to receive anything at all. Ruby Slots accepts American Express and Discover, a clear indicator that UK players should avoid it, especially since using credit cards for online casino payments has been illegal in the UK since April 2020. Ruby Slots has been operating for over a decade, primarily targeting US players despite knowing full well that it shouldn’t.

Virtual Casino sister sites Ruby Slots

Club Player Casino

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Club Player Casino, slightly newer than Prism Casino, made its debut in 2004 and similarly asserts adherence to Costa Rican laws. There’s speculation, though unconfirmed, that the Virtual Casino Group, which Club Player is part of, initially started in Costa Rica but relocated in the last ten years. The casino advertises a 450% matched deposit bonus for new members, but there’s a recurring theme of complaints about unfulfilled bonuses across this network. Further on its homepage, Club Player Casino suggests the availability of progressive jackpots up to £250,000. However, this sum is modest compared to the multi-million-pound jackpots offered by the world’s leading online slots sites, highlighting the constraints of the RTG platform.

Without access to the largest jackpot games, Club Player Casino is unable to offer its players the most significant prizes to be found on this network. The footer of the site mentions a licence under Hastings BV, hinting at a Curacao base, but there’s no concrete evidence of this company’s existence. In the absence of such proof, it seems likely that Club Player Casino is yet another unlicensed member of the Virtual Casino sister sites family.

Virtual Casino sister sites Club Player Casino

Palace of Chance

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As we attempt to find a silver lining among the Virtual Casino sister sites, Palace of Chance arguably stands out as the most visually appealing and contemporary of the sites we’ve reviewed. It outshines its counterparts in modernity and perceived security, boasting a maximum jackpot of up to seven figures. However, the breakdown of this £1m figure is unclear, leaving us to speculate that it might be an aggregate total of all RTG jackpot slots combined. For newcomers, Palace of Chance proposes a 200% matched deposit with “no rules,” an ambiguous term that could imply either non-existent wagering requirements or a lack of licensing.

Unlike some of its sister sites, Palace of Chance includes blackjack and poker, offering a tad more variety for those daring to take a chance with their money. More in line with the expectations of the current decade, the casino doesn’t require downloads prior to playing or spending. Nonetheless, despite these slight improvements, Palace of Chance remains an underwhelming option, failing to provide essential assurances of safety and responsible gaming.

Virtual Casino sister sites Palace of Chance

The Virtual Casino Review 2024

Established in 2002, The Virtual Casino, part of The Virtual Group, invites players into a world where the thrill of Vegas-style gaming meets the convenience of online play. Powered by Real Time Gaming (RTG), this casino has shut down and re-opened in the past. The reasons for its closure are unclear, but there were plenty of players excited to see it come back in 2022. Is the new version of The Virtual Casino worth a visit? The answer to that is a definite “no” if you’re UK-based, but let’s review it from and for the perspective of our readers elsewhere.

The Virtual Casino sister sites homepage

The Virtual Casino Welcome Offer

You can probably file a lot of the promotions at The Virtual Casino under the heading of “too good to be true.” Take, for example, the promise of an 800% boost for all deposits worth £30 or more at the time of sign-up. If you don’t win anything from that bonus, the casino promises a one hundred per cent refund of your whole deposit. Players who deposit £100 or more when they register get instant access to the casino’s VIP scheme. The casino claims that adding all of these things together means the deposit bonus is worth more than a 1000% boost to your initial deposit, but that’s shaky logic. The wagering requirements for bonus funds are set at x30 across the board.

Ongoing Promotions

You’ll recall that a moment ago, we said that players who make a first deposit of £100 or more get instant access to the Virtual Casino VIP program. That sounds great, but only until you realise that it’s impossible to find information about the scheme. There’s some talk of ongoing deposit boosts and cashback offers, but we don’t know any more than that. We get the impression that if you don’t make that big first deposit, access to the VIP scheme comes by invitation only, and you don’t get to find out what it involves until you get there, which is less than ideal when you’re trying to work out whether the casino is worth joining.

Pros and Cons of The Virtual Casino

Pros:

  • Practice Play Option: The ‘Play for Fun’ feature allows players to familiarise themselves with games risk-free, which is particularly beneficial for beginners. You won’t often see this at a Curacao (or Costa Rica) casino, so we have to acknowledge it as a positive.
  • 24/7 Customer Support: Round-the-clock support via email, live chat, and phone ensures that help is always available for players who find themselves in need.

Cons:

  • Slow Withdrawals: The casino has a history of slow payouts, which can be a significant deterrent for players expecting timely withdrawals. The withdrawals aren’t advertised as being slow, but there’s so much negative player feedback about withdrawal speed that something must be wrong.
  • Security Concerns: The casino can make as many assurances about SSL encryption as it likes, but we can’t even work out whether its operator is based in Curacao or Costa Rica, and we’d have concerns about either. They’re territories with very lax regulators, and players from overseas aren’t likely to get any help or redress if things go wrong.

Top Games at The Virtual Casino

All of the games at The Virtual Casino come from RTG, so the catalogue is limited. The top slots are Red Sands and Cleopatra’s Gold, neither of which are likely to mean anything to players who aren’t accustomed to playing at RTG or Rival casinos. By our estimation, the total number of games available at The Virtual Casino is only around one hundred. Given that even a bog-standard UKGC casino offers five hundred these days, The Virtual Casino is miles behind. We could see the selection being of potential interest to poker fans, though, with titles like Jacks or Better and Deuces Wild available along with conventional poker options.

Deposit and Withdrawal Processing

You can get money into The Virtual Casino using any route you like, but getting it back out again may not be so easy. The withdrawal limits aren’t too bad, set at £2500 per week up to £8000 per month, and the supported options are Visa cards, Mastercard debit, Neteller, American Express or Bitcoin. All of that is fine. What’s not fine is that the casino quotes its withdrawal time as being between one and twenty-five working days. That’s far too vague and, in the case of the far end of the window, ludicrously slow. That’s why there are so many unhappy players leaving bad reviews of The Virtual Casino on so many review websites.

Customer Support and Licencing

Customers who want to speak to The Virtual Casino immediately can call 0800 917 5205. Why the casino has a UKL freephone number when it blocks access to players in the UK is unknown. Live chat is available, or the casino can be emailed at [email protected]. The licencing status of The Virtual Casino Group, which looks after all The Virtual Casino sister sites, is far less than clear. It’s possible that the casino holds a licence in Costa Rica or Curacao, but if it does, it doesn’t make it clear – and neither licence would do anything in terms of protecting players from overseas anyway.

The Virtual Casino – The Verdict

The problems here in terms of withdrawal speeds and regulatory oversight cannot be overlooked. Playing at online casinos should always be about having fun in a safe environment. If it’s not safe, it’s not fun – and we can’t say The Virtual Casino is safe because it doesn’t have the right licence to certify itself as such. Even if it did, how much fun is it possible to have at a casino that has so few games to offer? We can understand how some of the promotions that it touts might sound appealing, but they have unclear terms and conditions. At the end of the day, it might take three weeks to get a withdrawal processed, and that should tell you everything you need to know.

The Virtual Casino mobile screenshot