Play Frank

Play Frank Sister Sites 2024

The AG Communications Limited casino network is the UK-facing arm of an even larger casino network company called Aspire Global, based in Malta but with a presence in almost every iGaming territory in the world. Not all of the Play Frank sister sites are big deals, but there are some big-name casinos to be found on this platform, and quite a few hidden gems, too. You’ll find every single one of the Play Frank sister sites listed on our AG Communications page, but the best of them are laid out for you below.

Generation VIP

Any casino with “VIP” in its name is inevitably going to be held to a higher standard than a casino that makes no such claims about itself. As such, Generation VIP is a little disappointing. It uses the same design template as at least thirty other Play Frank sister sites. While there’s nothing wrong with the template in terms of functionality, such a generic approach means that the casino has no chance of achieving the VIP feel it sets out for. To compound the problem, the welcome promotion at Generation VIP is weak when you compare it to some of the more generous Play Frank sister sites, mustering just £77 as a maximum possible matched deposit bonus. We’d expect a VIP casino to come up with a considerably bigger red carpet welcome than that. Generation VIP is a competently executed casino site – it’s just a shame that it isn’t an especially memorable one.

Karamba

Karamba Casino is a colourful platform that prides itself on putting players first, operating under the principles of CARE (Customers Are Really Everything). That’s a motto that you’ll see repeated at pretty much all the Play Frank sister sites. Karamba offers a diverse range of gaming options, from video slots and progressive jackpot slots to table games and scratch cards. For those who enjoy live action, Karamba also has a live casino and a sports betting platform, covering everything from football to horse racing. The casino has won the EGR Award for Best Customer Relationship Management Campaign in 2019, which speaks volumes about its commitment to player satisfaction even if it’s been a few years since the gong was handed out. New players are welcomed with a relatively generous bonus. While Karamba offers a broad range of games and betting markets, it doesn’t have a distinct thematic approach save for its parrot mascot but compensates with its award-winning customer service.

Neptune Play

We’ve alluded to the size of the AG Communications Limited network at the top of this page. Of all the many casinos to be found on the Play Frank sister sites platform, two are not like all the others. Neptune Play is one of them. This nautical-themed casino is fully owned and directly operated by AG Communications Limited. With the exception of Jambo Casino, every other casino on the platform operates on a white-label basis. In theory, that should mean that Neptune Play is superior to most of the Play Frank sister sites on the grounds that it gets more of its operator’s attention. In practice, that isn’t quite right. The welcome bonus of up to £200 is about as big as you’ll get on this platform and there are plenty of live dealer games to go with all the many slots that it offers, but Neptune Play is just a little behind the times when it comes to aesthetics. The theme could be very exciting if it were to be brought to life with a revamp.

Scratch2Cash

As you’ll no doubt have gathered from its name, Scratch2Cash is a platform that specialises in scratch card games, occupying a relatively unique niche in the crowded online casino market. Established in 2005, Scratch2Cash has built a reputation as one of the go-to places for digital scratch card enthusiasts. New players are welcomed with up to 200 spins on slots – a bonus which is relatively generous but doesn’t sit very well with the supposed purpose of the website. The platform offers a variety of instant games and scratch cards, including titles like Happy Scratch and Scratch Bronze. However, the homepage of Scratch2Cash is dominated by the same selection of online slots that you’ll find on the homepages of plenty of other Play Frank sister sites, while the scratch cards are all buried in a side menu. It feels a little like Scratch2Cash has veered away from its initial purpose, becoming a little more generic in the process.

Casino Luck

The presence of a four-leafed clover in the logo of Casino Luck is all you need to confirm that this is an Irish-themed iGaming site. As such, it belongs to both the most popular and the most over-used theme in the entire online casino business. So prevalent is the Irish theme that there are more than five Play Frank sister sites that use it – and that’s just one operator. There are some out there that operate far more. Because of all this, it takes a truly special Irish-themed casino to stand out among all the competition – and Casino Luck doesn’t stand out. It uses the same template as Generation VIP and so looks broadly similar to its sibling, albeit with a more generous welcome promotion worth up to £100. Our assessment of Casino Luck is, therefore, the same as our assessment of Generation VIP – there’s nothing especially wrong with it, but it doesn’t have enough about itself to stand out as a great site.

Casiplay

We’ve seen enough Play Frank sister sites that follow the AG Communications Limited basic design template by this stage, so let’s round out our list by looking at one that’s a little more expressive – Casiplay. Unlike the static backgrounds of so many of the casinos and iGaming sites on this network, Casiplay greets returning and potential players with an ever-changing video backdrop that showcases some of the best slots and games that the casino has to offer. The video isn’t especially kind to your bandwidth, which might be something to bear in mind if you’re visiting it on your mobile phone, but it’s not just the presentation that makes Casiplay different. It’s also more generous to new players than the average member of the Play Frank sister sites family, with a welcome promotion that divides neatly across the first four deposits a new player makes. With both substance and style, it’s not hard to see why Casiplay is seen as one of the best sites on this network.

Can Play Frank Be Trusted?

★★★★★

Play Frank is a 3 Star trusted casino.

1. UKGC License	Play Frank is one of the many casinos listed on UK Gambling Commission licence 39483, which belongs to AG Communications Limited.
2. UKGC Fines	In November 2022, following a review, the UK Gambling Commission imposed a fine of £237,600 on AG Communications, in addition to issuing them a warning and placing extra stipulations on their licence. These actions were instigated as a result of the regulator discovering that AG Communications hadn’t adhered to licence terms aimed at stopping money laundering and financing of terrorism.
3. Customer Service	The casino offers limited-hours live chat and email support, but no telephone option.
4. Trustpilot Score	After over 60 reviews, Play Frank has an average Trustpilot score of just 1.7 out of 5.0.
5. Company Location	AG Communications Limited HQ is in Malta, which is a popular location for casino network companies.
6. Visible T&C’s	The casino spells out the terms and conditions of its promotions in plain language.
7. Social Media Presence	Play Frank posts regularly on its Facebook account.
8. Number of Sister Sites	AG communications Limited operates more than seventy Play Frank sister sites.
9. Games portfolio	More than 1800 casino games, most of which are online slots but some of which are live game shows.
10. Gamstop links	GamStop’s logo, which can be clicked to go to the organisation’s website, appears towards the bottom of every page of the Play Frank website.
Overall SCORE >	★★★★★ – 3/5 Stars

Play Frank Review 2024

Play Frank is an online casino that was established in 2014, and it is currently owned and operated by AG Communications Ltd. It has a colourful cartoon-style site with a tiny alien character who could be thought of as the casino’s mascot. It looks like a fun and welcoming site, so let’s find out if it lives up to its first impressions.

Play Frank Welcome Offers

The welcome offer for Play Frank is one of the first things you see when you arrive at the site. New players to the site can get a 100% bonus up to £100 on their first deposit. The deposit must be a minimum of £20 in order for players to qualify, and the wagering requirement for this offer is 35x. As well as the 100% bonus, players can also get 50 free spins on Starburst to go along with this welcome offer. It’s a reasonably good welcome bonus on a platform that doesn’t always necessarily provide one, so that instantly lifts Play Frank above the average.

Ongoing Promotions

To the side of its homepage, Play Frank has a menu bar in which you will find the promotions button. On the promotions page there are a few sitewide offers as well as the welcome offer. One of these promotions includes the Friday Pick-Me-Up bonus, in which players can receive a 25% bonus on their first deposit of the day. You can also find sitewide tournaments that change frequently, offering players the chance to compete with others for a large cash prize. There is also a button in the menu bar for ‘Daily Challenges’, which appears in the promotions section too. These daily challenges will give players who complete them an extra reward, which is a good incentive to keep players at Play Frank, instead of leaving to try a different casino site. The prizes that players can win are random and are only unlocked after individual players complete their daily challenges, leaving an element of mystery to this promotion.

Play Frank Pros and Cons

Pros

The welcome offer and the few other sitewide promotions are pretty good, and make the gaming experience at Play Frank a bit more engaging and exciting, especially with the daily challenges.

It’s a far better-looking casino than most of the AG Communications sites, and the attractive design makes a strong first impression.

Cons

The customer support is a bit limited, with no phone contact option and a live chat that is not 24/7.

While the daily challenges are fun, there are not actually that many other promotions on Play Frank, and the site could be improved by offering more of what it already has.

Featured Slots and Games

The layout of the games on Play Frank is easy to navigate and looks high-quality. Players can choose from a selection of game types, including slots, table games, and live casino, or there is also a search bar. As you scroll through the large portfolio of games, they are divided into these sections as well as a ‘new’ section for all of the newly added games.

There are a few games displayed bigger than the rest at the top of the game selection, including Big Bass Bonanza, Book of Dead, Starburst, Legacy of Dead, and Wolf Gold, which are all popular games. These games all have larger images/thumbnails than the rest of the games on the site, and it works well to familiarise players with the site and shows that Play Frank has a good selection of games for its players.

Deposit and Withdrawal Methods

At the bottom of the site, there is a ‘payments’ button that shows you all of the key payment information you need for playing at Play Frank. The payment methods that are accepted at this site include Visa, MasterCard, PayPal, bank transfer, MuchBetter, Skrill, and Paysafecard, which is the same for most of the other Play Frank sister sites out there. This help page also shares the available currencies for each payment method, as well as the deposit and withdrawal time. The maximum withdrawal time is up to 6 days depending on your chosen payment method.

Customer Support and Licence

The customer support for Play Frank consists of a live chat and an email. This can be found in the ‘about us’ section at the bottom of the page, but there is also a button that directs you straight to the live chat under the ‘player support’ section at the bottom of the site. The customer support is available seven days a week but only from 8am to midnight, so it is not 24/7. There are also a few currency or language options on Play Frank for players around the world, making it a more accessible site. Play Frank is licensed and regulated by both the Malta Gaming Authority and the UK Gambling Commission. The full licensing details can the found at the bottom of the site.

Play Frank – The Verdict

Play Frank is up there with the best casinos you’ll find on the AG Communications Limited platform. It has fun promotions, a decent sign-up bonus, and a style of presentation that’s a cut above most of its sister sites. It has the same weaknesses as most of the operator’s sites when it comes to things like customer service, but overall it’s a casino that comes with a big sense of fun and manages to walk it like it talks it. There’s no reason why you shouldn’t be able to have fun at Play Frank.

What are players saying about Play Frank?

Here are our condensed / readers digest summaries of recent player reviews of Play Frank.

• 03-Oct-2023 by Paulina:
  I was lured in with the promise of 200 spins for a £15 deposit, but that changed after I made the deposit. To make matters worse, I had issues with resetting my password. I’m never using this casino again. – source: Trustpilot
• 24-Sept-2023 by Customer:
  They offered me 200 free spins for a £15 deposit on my birthday. When I didn’t get the promotion, customer service was useless and said it had expired, even though it hadn’t when I deposited. – source: Trustpilot
• 12-Sept-2023 by Leanne:
  I wish I’d read the reviews before playing. I had a terrible experience and regret not doing my research. – source: Trustpilot
• 09-Sept-2023 by Kay:
  I’m a gambling addict, and this casino is the worst for people like me. I tried to self-exclude but faced technical issues. Customer service was unresponsive, leading me to gamble even more. – source: Trustpilot
• 10-Aug-2023 by Rich:
  I had a great experience. Played £30, got a £30 bonus, and won over £1,000. Customer service was friendly and resolved my queries quickly. Money was in my account the next day. – source: Trustpilot
• 17-Jul-2023 by Donna:
  This site is a total scam. I’ve been gambling online for years and never had such a bad experience. I spent over £840 and got nothing in return. They even charge extra for spending money on their site. – source: Trustpilot
• 14-May-2023 by David:
  I’ve played here a few times and never won anything. The machines seem rigged. My advice is to avoid this site at all costs. – source: Trustpilot
• 11-May-2023 by Pesharw:
  This is the worst gambling site I’ve ever used. They took £1,025 from my bank, including a £25 deposit fee. The site kept crashing, and the betting rules were unfair. I couldn’t even withdraw my own money. – source: Trustpilot
• 4-May-2023 by Sharon:
  Avoid this site like the plague. I had 1,000 spins and won absolutely nothing. It’s a complete waste of time and money. – source: Trustpilot
• 28-Apr-2023 by Ray:
  This site is atrocious. The games are glitchy, and there are constant network errors. I’ve never seen a worse place for online gambling. It should be shut down. – source: Trustpilot

About Play Frank and Aspire Global Casinos

Play Frank is an online casino that is part of the huge Aspire Global casino portfolio. It has a very attractive and colourful site design, as well as a multicoloured logo that makes it stand out, and make it look refreshing and modern. Play Frank offers most regular casino games as well as the live casino function and features a menu bar at the side of the page. Compared to many of the other Aspire Global casinos, it looks a lot more appealing and a lot higher quality. The graphics and imagery are crisp and clear, giving it a great first impression. The live casino function is noted as one of the main events on this site, with tons of different lobbies and dealers to choose from. The games and live casino at Play Frank are also available for mobile use so they can be enjoyed on the go.

A feature on Play Frank that not many other casinos have, is the daily challenge feature. This daily challenge refreshes every day so each time a player comes to this site, it has a different challenge for them to enjoy. After joining, it will reveal the challenges that come with rewards once completed. This is a very nice feature to have as it not only provides an incentive and rewards system for players but it also gives people a reason to come back, and the casino site will not feel outdated or old. It notes that it provides a bitesize experience to fulfil the cravings.

Aspire Global Casinos is an iGaming company that has been working in the gaming industry since all the way back in 2005. Within their huge portfolio features some popular and well-known casinos including Karamba Casino, Neptune Play and Casiplay, as well as the Play Frank online casino. Aspire Global is based in Malta and holds licenses from the Malta Gaming Authority. For their UK players, they also have licenses from the UK Gambling Commission, which shows that all of their casinos will be safe and reliable.

Aspire Global has also just recently received a license from the Danish Gambling Authority which expands its audience further across Europe. Aspire Global have been operating in Denmark since 2012, but now with this license, they will be able to offer sports betting alongside this. This will give them the opportunity to grow as a company and rise up within the competitive industry.

Play Frank Advertising and Sponsorship

There are currently no video or media advertisements available for Play Frank, which is both surprising and disappointing as the casino site itself looks very professional and modern, which could be shown within a video advert. There is also a small alien character that can be seen next to the ‘create account’ button, which I can only assume is Frank since we are never introduced to Frank himself, that they could have incorporated into a video advert to make it fun and light-hearted. Not many of Aspire Global’s casinos have media or TV adverts, so this one also did not seem to make the cut.

Additionally, there are no signs of sponsorships or brand deals related to Play Frank, which is unfortunate but not surprising. Most of Aspire Global’s casinos tend not to have gotten involved with any sort of sponsorships, perhaps because of the huge portfolio they have. It may be difficult to choose which brands get the brand deals, leaving the less popular casinos with nothing. However, this would definitely be beneficial for them as it would attract more people to the site, and since it seems like a good and fun site, they would likely stay!

Play Frank on Social Media

Play Frank is one of the better Aspire Global casinos, thanks to the way it flows, the way it looks, and all of the information that can be found on the home page. As well as the games and promotions, the frequently asked question section is also there that help new players understand how to comfortably operate and enjoy the site. It is just disappointing that there is no clearer way to know who Frank is and why there is a casino named after him. Even though the site looks aesthetically pleasing, there is no real theme to it other than the fact it is quite cartoonish and colourful. It is easy on the eyes, but a strong theme might bring in some new and interested players.

There is, thankfully, something of a social media presence for Play Frank Casino, with both an Instagram account and a Facebook page. The bad news is that they have both been inactive for some time. The Instagram page first went out of action in 2018, with their last post being in July which was just a photo of the logo. The Facebook page was last active back in December 2020, where it shared a promotion for Christmas. Overall, the social media pages only managed to rack up around 400 followers in their time, so this may be why they decided to abandon the social media presence. But this was likely a mistake – Facebook in particular is one of the best places for online casinos to go to promote and show off their site, and many successful betting or casino brands have a popular Facebook page. Maybe one day we may see a return to the realm of social media for Play Frank.

The little alien character that is seen on the site was also found featured on the Instagram page so it is a shame they have not continued this, as this alien could have been the mascot for the site, which would have been fun and engaging and would have definitely attracted people. Using mascots or characters is a good way to make a casino stand out as they will have something to be associated with, which is often why big brands will use celebrity ambassadors to promote the site.