Can Virgin Games be trusted?
Virgin Games is a 4 Star trusted casino, here’s why
|1. Website Design||GOOD – The website looks polished and high-resolution images have been used.|
|2. Game Providers||GOOD – There are six different game providers hosting their games on this casino.|
|3. UK Commission Record||BAD – The company managing this casino is Gamesys Operations Limited, who are under a license by the UKGC as 38905, and they were fined on 12 June 2019 as the commission found weaknesses in the customer interaction and anti-money laundering controls. In total, they were fined £1150000.|
|4. Accept Cookies Bar||YES – A cookie acceptance prompt is shown to users when they launch this casino for the first time on a website.|
|5. National Advertising||YES – This casino has aired a bunch of national TV advertisements which are also available on their YouTube channel.|
|6. Trustpilot Rating||BELOW AVERAGE – 2.2 / 5 According to 1,177 players reviews on TrustPilot for Virgin Games.|
|7. Owner Address||TRUSTED – This online casino is being managed from GX11 1AA, Gibraltar, which is a reliable location.|
|8. Wagering on Bonus||EXCELLENT – There are no wagering requirements for bonuses on this casino.|
|9. CS Rating||GREAT – This casino provides users with support through live chat, phone and email. There is even a FAQ page for common queries.|
|10. Payment Methods||GOOD – This website supports various mainstream payment methods such as Visa, Neteller, PayPal and more.|
|Overall TRUSTSCORE>>>||★★★★★ – 4/5 Stars
Virgin Games is trusted
What are players saying about Virgin Games?
Here are our condensed / readers digest summaries of recent player reviews of Virgin Games.
- 21-Jan-2021 by Marie:
This casino has great customer service. I won some money and withdrew it but never got them in my account. I contact support and they explained to me that it was a problem with the payment method I chose and that they will resolve it soon. After a few hours, I got my payout. – source: TrustPilot
- 20-Jan-2021 by Anne:
I joined this casino, made a withdrawal, played a bit and won some money. Tried to withdraw my winnings but they blocked my account without a reason and the customer service is not even reply to me. – source: TrustPilot
- 19-Jan-2021 by Jack:
I will recommend this casino even tho I previously left a bad review on one of their sister sites as Virgin Games have been fair and their withdrawals were fast. – source: TrustPilot
- 16-Jan-2021 by Andrew:
Their slots are dead and you will never win anything here. Avoid this casino at all costs. I have made a lot of deposits and each time the outcome was the same. – source: TrustPilot
- 15-Jan-2021 by Leocie:
I have been getting email and letters from this casino even though I self-excluded myself from their website. I cannot even contact support. – source: TrustPilot
- 19-Dec-2020 by Alex:
I made six deposits in under 2 hours and I lost everything. A week later I came back and the same thing happened again. – source: WhichBingo
- 12-Nov-2020 by Anthony:
This casino will rip you off and you will never win. I won a chat game but they are just not crediting it. I even contacted the customer support but they were just a waste of time. – source: WhichBingo
- 20-Jan-2020 by Ted:
There are a few good slot games and the withdrawals are fast. Although the customer support is terrible, I tried the live chat several times and sent messages but I never got a response. – source: AskGamblers
- 14-Aug-2019 by Dean:
This casino takes care of their customers. I have won and lost a lot but that’s just part of gambling. The promotions could be a bit better though. – source: AskGamblers
- 12-Mar-2019 by Bradley:
The VIP bonuses are great and withdrawals are fast but the hosts on some of the bingo games are very rude. – source: AskGamblers
Virgin Games Review 2021
Gamesys acquired Virgin Games in 2013, which now owns, powers, and operates the casino. The official language at the casino is English, and players can use both GBP and EUR currencies to transact. Virgin Casino is an instant-play casino with over 400 slots and a live casino section.
2021 New Player Welcome Package
Virgin Games casino is suitable for players with a small bankroll due to the considerate deposit limits. The first deposit that a new player makes will attract a 200% bonus. That deposit can be anything between £10 and £100.
New players at Virgin Games also enjoy a no deposit bonus of 21 free spins. It is best to use the bonus on slots where the player has to wager 40 times before withdrawing. If a player decides to spend the bonus on a table game like roulette, the wagering requirement rises to 120 times.
Virgin Games owner – Gamesys
Gamesys Group (gamesysgroup.com) also known as Gamesys casinos call themselves “a leading operator of online casino and bingo-led brands.” – So clearly the focus is to attract bingo players and attempt to convert them into high-spending slots players with enticing offers. This group is actually much bigger than just Gamesys casinos, it also includes brands such as Vera John, Inter Casino, Tropicana and Botemania which was launched in Spain in 2007.
Monthly Promotions at Virgin Games
This casino has enough promotions to keep players entertained and winning. The casino provides a loyalty program that allows players to accumulate points and redeem them for cash afterward. The other worthy offer is the cashback on losses in the Red Hot Play promotion. There is about £50 that players get when a slot they were playing gets red hot.
The referral program awards players with £20 for inviting their friends. There have been other promotions in the past, like reload bonuses, which might just come back later on. The promotions tab at the casino has a lot more for players to enjoy.
Pros and Cons
This popular UK casino has a very efficient customer support team. Virgin Games casino works hard to provide support to its players and therefore gain their confidence. The casino also records one of the shortest withdrawal processing time.
The casino could do better in terms of the game portfolio, but the few games that the casino provides are well packaged. The website is also an area that the casino needs to improve on. It appears to be cluttered and could be distractive to players.
Featured Slots and Casino Games
The owner of this casino is a renowned software developer, meaning that the casino’s software and game needs are handled in-house. However, Gamesys works with other developers like WMS, IGT, Barcrest, NetEnt, and Blueprint Gaming.
Popular titles at Virgin Games include Zeus III, King of Slots, and Siberian Storm. Other games at this casino are table games, bingo, poker, and progressive jackpots.
Deposits and Withdrawal Methods
Banking options at Virgin Games are diverse and include all the popular choices. For players who prefer bank cards, there is the option of Visa, Mastercard, and Maestro. E-wallets have become very popular in the gaming world, and Virgin Games provide a few of them like Paysafecard and Neteller.
Customer Support and Licensing
The first thing that stands out at this casino is customer support, which is available on phone and email, and live chat. Responses are fast and helpful. Virgin Games is also licensed by the UKGC and the Gibraltar Regulatory Authority.
The promotions, pay-out speed, and efficient customer support are some of the things that make Virgin Games a grand casino. Virgin Games casino is convenient and ideal for UK players.
Virgin Games Sister Sites 2021
Star Spins is a starry themed casino where players can get their hands on a moderate range of casino games from various high-tier software providers. The background of this casino is a still-image of the cosmos and a distant galaxy, which is the only place where you’ll see a “Starry” element as their name suggests. As for the rest of the casino, Star Spins is a fairly standard casino with a 30 Free Spins bonus, for which the minimum required deposit is £10 and expires 30 days after the first deposit is made.
More than 400 slots are currently being provided on Star Spins, along with a few casino games like Jackpots, Table games and Poker titles every now and then. The customer support on their website can be accessed by live chat and e-mail, and allow players to deposit their funds using Neteller, Mastercard, Maestro and several others.
Jackpot Joy, although only available to the residents of the UK, provides a large list of casino games, mostly video slots and jackpots, on their blue-interface casino website. Like the previously mentioned Virgin Games sister site, Jackpot Joy also provides a 30 free spins welcome bonus offer to all those new players that make the first deposit of £10 or more. JackpotJoy has been active since 2012 and has been actively providing casino services ever since.
JackpotJoy can be accessed using both computers and mobile devices, and along with in-house games created by Gamesys, Jackpot Joy also features a line-up of casino games provided by renowned software providers like NetEnt, Williams Interactive.
Heart Bingo is named after the oldies favourite radio station – Heart FM. This usually places classic hits from the 1970’s and 1980’s, so if you like Tina Turner and The Beatles then this is the bingo site for you. Heart Bingo was launched over 10 years ago back in 2010 and its still going strong today.
Rainbow Riches Casino
Rainbow Riches casino is the most recent Virgin Games sister site to join the Gamesys portfolio of sites, it popped onto our mobiles and laptops in 2019 and showcases the blockbuster Rainbow Riches family of slots such as Rainbow Riches Pots of Luck and Rainbow Riches Pick N Mix.
Monopoly Casino is a rare collaboration between a global toy / board game conglomerate and a online casino platform. This unique casino has many exclusive Monopoly titles and has became incredibly popular since its launch in the UK in 2015. It has been so successful that Gamesys and Hasbro decided to expand it’s reach into the Spanish market in 2020. Monopoly is recognisable, trusted and a huge crowd pleaser for board gamers and online slots players.
Smooth Bingo is hot on the heels of the strategy of Heart FM, which is to build an audience via radio and then sell them your bingo site to make extra revenue – it’s free advertising with a captive audience!
Virgin Games Information
Virgin Games Sister Sites
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