Can Virgin Games be trusted?
Virgin Games is a 4 Star trusted casino, here’s why
|1. Website Design||GOOD – The website looks polished and high-resolution images have been used.|
|2. Game Providers||GOOD – There are six different game providers hosting their games on this casino.|
|3. UK Commission Record||BAD – The company managing this casino is Gamesys Operations Limited, who are under a license by the UKGC as 38905, and they were fined on 12 June 2019 as the commission found weaknesses in the customer interaction and anti-money laundering controls. In total, they were fined £1150000.|
|4. Accept Cookies Bar||YES – A cookie acceptance prompt is shown to users when they launch this casino for the first time on a website.|
|5. National Advertising||YES – This casino has aired a bunch of national TV advertisements which are also available on their YouTube channel.|
|6. Trustpilot Rating||BELOW AVERAGE – 2.2 / 5 According to 1,177 players reviews on TrustPilot for Virgin Games.|
|7. Owner Address||TRUSTED – This online casino is being managed from GX11 1AA, Gibraltar, which is a reliable location.|
|8. Wagering on Bonus||EXCELLENT – There are no wagering requirements for bonuses on this casino.|
|9. CS Rating||GREAT – This casino provides users with support through live chat, phone and email. There is even a FAQ page for common queries.|
|10. Payment Methods||GOOD – This website supports various mainstream payment methods such as Visa, Neteller, PayPal and more.|
|Overall TRUSTSCORE>>>||★★★★★ – 4/5 Stars
Virgin Games is trusted
What are players saying about Virgin Games?
Here are our condensed / readers digest summaries of recent player reviews of Virgin Games.
- 21-Jan-2021 by Marie:
This casino has great customer service. I won some money and withdrew it but never got them in my account. I contact support and they explained to me that it was a problem with the payment method I chose and that they will resolve it soon. After a few hours, I got my payout. – source: TrustPilot
- 20-Jan-2021 by Anne:
I joined this casino, made a withdrawal, played a bit and won some money. Tried to withdraw my winnings but they blocked my account without a reason and the customer service is not even reply to me. – source: TrustPilot
- 19-Jan-2021 by Jack:
I will recommend this casino even tho I previously left a bad review on one of their sister sites as Virgin Games have been fair and their withdrawals were fast. – source: TrustPilot
- 16-Jan-2021 by Andrew:
Their slots are dead and you will never win anything here. Avoid this casino at all costs. I have made a lot of deposits and each time the outcome was the same. – source: TrustPilot
- 15-Jan-2021 by Leocie:
I have been getting email and letters from this casino even though I self-excluded myself from their website. I cannot even contact support. – source: TrustPilot
- 19-Dec-2020 by Alex:
I made six deposits in under 2 hours and I lost everything. A week later I came back and the same thing happened again. – source: WhichBingo
- 12-Nov-2020 by Anthony:
This casino will rip you off and you will never win. I won a chat game but they are just not crediting it. I even contacted customer support but they were just a waste of time. – source: WhichBingo
- 20-Jan-2020 by Ted:
There are a few good slot games and the withdrawals are fast. Although the customer support is terrible, I tried the live chat several times and sent messages but I never got a response. – source: AskGamblers
- 14-Aug-2019 by Dean:
This casino takes care of its customers. I have won and lost a lot but that’s just part of gambling. The promotions could be a bit better though. – source: AskGamblers
- 12-Mar-2019 by Bradley:
The VIP bonuses are great and withdrawals are fast but the hosts on some of the bingo games are very rude. – source: AskGamblers
Richard Branson and Virgin Games’ social media
Virgin Games, a popular online casino run by the Virgin brand, is a site under the same management and is also related to other companies such as Virgin Bet, Virgin Red, and Virgin Casino. Richard Branson, the well-known founder of the Virgin company, now owns and controls over 400 companies under this group, covering all different fields. Being one of the richest and most successful people in the world, thanks to the multitude of companies Richard Branson owns, you would expect Virgin Games to be one of the most popular online casinos out there. However, with only 3,000 Instagram followers, and 9,000 Twitter followers, the Virgin Games brand may not be one of Richard Branson’s top sellers.
In March of 2020, the Twitter account for Virgin Games was very active and regularly held mini-contests for their followers to participate in, resulting in winning a small prize which could be redeemed on the Virgin Games casino, such as £5 to spend or 500 V* points, but has not been active since. This social media presence could have been beneficial for the casino, and perhaps a revisit to their social media accounts could boost the casino’s interaction – especially with the addition of giveaways and contests, this could be super popular.
Jon Pointing as Vlad in the Virgin Games adverts
Virgin Games is big on their video advertisements, focusing majorly on the catchy slogan “#LiveALittle”. The YouTube channel for Virgin Games has 1.4k subscribers and only features videos posted three years ago (except for one single video posted 11 months ago), so they have not kept up to date with their consistent video posting. Their channel and adverts feature a vampire character named Vladimir, played by actor Jon Pointing. Jon Pointing is an actor who has featured in multiple small-budget and niche TV shows and films, such as ‘PlsLike’ and ‘The Great Unwashed’. He also starred in the 2016 Weetabix advert which gained a lot of popularity for this appearance.
While Virgin Games do not have many celebrity appearances, showing the familiar face of Jon Pointing in these adverts would have been beneficial for growing and improving audience traffic. These comedic, advert-style videos show Vlad in different real-life scenarios, like working at different jobs or visiting the laundrette, and during these scenarios Vlad is telling the viewer how he has discovered Virgin Games and loves to play on the mobile site in his spare time. This not only shows us that this casino is available for mobile use, but it can also be played on the go, and in real-life scenarios just like in Vlad’s ads! The humorous scenarios shown in these adverts are light-hearted and not too serious, but still manages to advertise the casino as being fun and accessible, while occasionally showcasing the perks and promotions. Also, Vladimir’s unique and charismatic personality makes the adverts more enjoyable and allows them to stand out from other online casino adverts, meaning that when someone decides to play online gambling, they may choose Virgin Games simply because of the adverts themselves.
Newest Virgin Games ad
The newest video on the Virgin Games YouTube channel was uploaded 11 months ago, once again featuring Vlad playing the online casino on his mobile phone – but this time he is talking on the phone to customer service to query the promotional offer. The offer states that one single deposit unlocks the daily free game “forever”; since Vlad is a vampire, he is ensuring this deal means ‘forever as he will be around for a very long time – more than the average Virgin Games player.
This satirical joke is clever and manages to advertise the promotion in a unique way while also still using their recurring character Vlad to show off the game. The collection of videos featuring Vlad are fun and provide another reason to remember Virgin Games as being a popular casino by essentially creating a mascot that can be linked to the website. On Virgin’s company website, Vladimir is also featured there, to reinforce how much he is the mascot for this particular branch of Virgin brands.
Virgin Media and its sponsors
Since Virgin Games was first launched in 2003, it has registered over a whopping 2.7 million users and given out over £40 million in cash prizes. Virgin Gaming has partnered with some of the top brands in the world, including the likes of: Dr Pepper, Pizza Hut, Proctor & Gamble, Sony PlayStation, and Microsoft Xbox. Since Virgin Games is part of the Virgin brand, there is not necessarily the need for any big celebrity sponsorships, as the founder is a huge celebrity himself. Instead, the popularity of Virgin Games likely relies heavily on the Virgin brand itself, especially Virgin Media. Virgin Media are partnered with many brands and groups that bring enough publicity to cover the other smaller brands, such as the Virgin Games casino website.
For example, Virgin Media has sponsored the BAFTA TV Awards since 2016, which is bound to gather a large amount of televised publicity to the brand and all of its smaller companies. Virgin Media is also partnered with Southampton Football Club, and has been since 2016, with their logo shown on the football strips to draw in more publicity and attention. Not only that, but Virgin Media has also sponsored the UK’s largest gaming event, EGX, for almost a decade, and additionally became a gold tier sponsor for the British Paralympic Association in 2018. However, even with all of these sponsors and partnerships, Virgin Media have still been seen to use celebrities in their media adverts to promote the new products; in 2013, a batch of new television adverts including David Tennant were shown on ITV and other popular UK television broadcasters. With David Tennant being very well-known from the likes of Doctor Who and Broadchurch, this choice of celebrity is a good one to draw in more attention. With Virgin Games not being the key product under the Virgin brand, as long as consumers know what the Virgin brand is, they will eventually learn about the online casino and one day may come to discover it themselves.
Virgin Games Review 2021
Gamesys acquired Virgin Games in 2013, which now owns, powers, and operates the casino. The official language at the casino is English, and players can use both GBP and EUR currencies to transact. Virgin Casino is an instant-play casino with over 400 slots and a live casino section.
2021 New Player Welcome Package
Virgin Games casino is suitable for players with a small bankroll due to the considerate deposit limits. The current welcome bonus is familiar to Gamesys players with Play £10, get 30 Free Spins or £50 of Free Bingo. Bonus Terms – New members only, must opt-in. Min £10 deposit & wager. 30-day expiry from deposit. 18+. Free Spins: on Double Bubble. 1p coin size, max lines. Bingo: Advertised ticket value based on £1 tickets. Game availability & restrictions apply. **£10 lifetime deposit for Daily Free Games.
Virgin Games owner – Gamesys
Gamesys Group (gamesysgroup.com) also known as Gamesys casinos call themselves “a leading operator of online casino and bingo-led brands.” – So clearly the focus is to attract bingo players and attempt to convert them into high-spending slots players with enticing offers. This group is actually much bigger than just Gamesys casinos, it also includes brands such as Vera John, Inter Casino, Tropicana and Botemania which was launched in Spain in 2007.
Monthly Promotions at Virgin Games
This casino has enough promotions to keep players entertained and winning. The casino provides a loyalty program that allows players to accumulate points and redeem them for cash afterward. The other worthy offer is the cashback on losses in the Red Hot Play promotion. There is about £50 that players get when a slot they were playing gets red hot.
The referral program awards players £20 for inviting their friends. There have been other promotions in the past, like reload bonuses, which might just come back later on. The promotions tab at the casino has a lot more for players to enjoy.
Pros and Cons
This popular UK casino has a very efficient customer support team. Virgin Games casino works hard to provide support to its players and therefore gain their confidence. The casino also records one of the shortest withdrawal processing times.
The casino could do better in terms of the game portfolio, but the few games that the casino provides are well packaged. The website is also an area that the casino needs to improve on. It appears to be cluttered and could be distractive to players.
Featured Slots and Casino Games
The owner of this casino is a renowned software developer, meaning that the casino’s software and game needs are handled in-house. However, Gamesys works with other developers like WMS, IGT, Barcrest, NetEnt, and Blueprint Gaming.
Popular titles at Virgin Games include Zeus III, King of Slots, and Siberian Storm. Other games at this casino are table games, bingo, poker, and progressive jackpots.
Deposits and Withdrawal Methods
Banking options at Virgin Games are diverse and include all the popular choices. For players who prefer bank cards, there is the option of Visa, Mastercard, and Maestro. E-wallets have become very popular in the gaming world, and Virgin Games provide a few of them like Paysafecard and Neteller.
Customer Support and Licensing
The first thing that stands out at this casino is customer support, which is available on phone and email, and live chat. Responses are fast and helpful. Virgin Games is also licensed by the UKGC and the Gibraltar Regulatory Authority.
The promotions, pay-out speed, and efficient customer support are some of the things that make Virgin Games a grand casino. Virgin Games casino is convenient and ideal for UK players.
Virgin Games Sister Sites 2021
Star Spins is a starry-themed casino where players can get their hands on a moderate range of casino games from various high-tier software providers. The background of this casino is a still-image of the cosmos and a distant galaxy, which is the only place where you’ll see a “Starry” element as their name suggests. As for the rest of the casino, Star Spins is a fairly standard casino with a 30 Free Spins bonus, for which the minimum required deposit is £10 and expires 30 days after the first deposit is made.
More than 400 slots are currently being provided on Star Spins, along with a few casino games like Jackpots, Table Games and Poker titles every now and then. The customer support on their website can be accessed by live chat and e-mail, and allow players to deposit their funds using Neteller, Mastercard, Maestro and several others.
Jackpot Joy, although only available to the residents of the UK, provides a large list of casino games, mostly video slots and jackpots, on their blue-interface casino website. Like the previously mentioned Virgin Games sister site, Jackpot Joy also provides a 30 free spins welcome bonus offer to all those new players that make the first deposit of £10 or more. JackpotJoy has been active since 2012 and has been actively providing casino services ever since.
JackpotJoy can be accessed using both computers and mobile devices, and along with in-house games created by Gamesys, Jackpot Joy also features a line-up of casino games provided by renowned software providers like NetEnt, Williams Interactive.
Heart Bingo is named after the oldies favourite radio station – Heart FM. This usually places classic hits from the 1970s and 1980s, so if you like Tina Turner and The Beatles then this is the bingo site for you. Heart Bingo has launched over 10 years ago back in 2010 and it’s still going strong today.
Rainbow Riches Casino
Rainbow Riches casino is the most recent Virgin Games sister site to join the Gamesys portfolio of sites, it popped onto our mobiles and laptops in 2019 and showcases the blockbuster Rainbow Riches family of slots such as Rainbow Riches Pots of Luck and Rainbow Riches Pick N Mix.
Monopoly Casino is a rare collaboration between a global toy/board game conglomerate and an online casino platform. This unique casino has many exclusive Monopoly titles and has become incredibly popular since its launch in the UK in 2015. It has been so successful that Gamesys and Hasbro decided to expand its reach into the Spanish market in 2020. Monopoly is recognisable, trusted and a huge crowd pleaser for board gamers and online slots players.
Smooth Bingo is hot on the heels of the strategy of Heart FM, which is to build an audience via radio and then sell them your bingo site to make extra revenue – it’s free advertising with a captive audience!
About Virgin Games
Virgin Games casino is a part of Gamesys Operations Ltd and this company gets a license provided by the Gibraltar Gambling Commission, it also has a secondary license provided by the Great Britain Gambling Commission which enables it to serve a good number of countries using these licenses. The Great Britain Gambling Commission is an organization authorized by the government of Britain to serve its licenses by checking the casino on regular terms, the Gibraltar Gambling Commission is also an authorized organization and performs duty checks on this casino. The owner, as well as the license authorizers of the Virgin Games casino, takes full responsibility for this casino to keep it protected and fair under any circumstances, the terms also contain rules to be followed by the player, and players must read and understand every rule to prevent any kind of mishaps.
All of the online casinos have a major concern about their security and privacy of player’s data and most of the casino have solved this problem using different types of encryption, The Virgin Games casino also uses a modern encryption technique to protect what is going out and in of the casino, The encryption of data works by converting all of the data into a useless form and then transferring it, this method ensures that even if a third party gets a hold of the data it cannot use it as it is in encrypted form. A protected net is used on this casino to prevent any kind of data from leaking because a non-authorized network cannot access it.
The Virgin Games casino is very active as its website is constantly evolving but this casino does not have any modern social media services at all, players cannot get updated while using their favourite social media app so they have to check the casino website. No new updates are leaked until the website has the updates available, such as new bonuses are only accessible when it is useful. The available bonus details can easily be accessed by the player using the promotion menu while it is hard to get updated on new games and other casino-related features.
The Virgin Games casino is well aware of gaming addiction and its effects on a player, which is why this casino tries its best to aware the players about it by including a Responsible Gaming section, This section contains all the necessary step to play for a healthy amount of time, these steps may be limiting player’s time on this casino or preventing the player from gaming if it interferes with player’s daily routine. The casino also mentions a service called BeGambleAware on its website, this service is all about spreading awareness about gaming addiction. The gaming addicted players are also welcome to get help from services like Gam Stop or GamCare, these services specialize in the rehabilitation of addicted players by using several methods. These methods may vary from player to player as some players may have more addiction than others.
The Virgin Games casino serves all kinds of games on its website and these games are offered by well-known developers. The players can enjoy more than 200 slots in this casino and other classic casino games also have a good number of variants available to be played. Players can also play blackjack and roulette at the Virgin Games casino.
3 Tiny Gods
The 3 Tiny Gods is owned by a very popular brand called Microgaming, this company owns a lot of other popular slots. This slot has graphics with amazing details and the custom characters of this slot are also stunning, the Egyptian theme of this slot is also designed to look beautiful.
The 5 Families slot is based around 5 characters symbolizing 5 families, the slot offers a unique set of icons for different combinations. These icons are casino chips, revolvers, and newspapers. This game is maintained and developed within a company called Red Tiger gaming, this company has a good reputation for quality games.
Rainbow Riches is an old game but it still attracts a lot of players with its huge prizes and good odds, the overall Irish theme is based around pots filled with gold, rainbows, and gold coins. The background of this slot does not suit the theme and the purple colour standout. The layout also needs to be updated.
The secret of the Phoenix
Floating islands in the wide blue sky can be seen as the background of the Secret of the Phoenix slot, the icons are not standard on this slot as it uses high quality and well-designed icons to match its theme. It also has a magical creature called a phoenix on these icons to make it look neat and beautiful.
Double Bubble Jackpot
Everything on the Double Bubble jackpot slot is styled in cartoon theme, the background is mostly in pink colour and the icons look like drawings. The slots boundaries are designed in dark pink colour to match the theme. Players can expect amazing performance on any device as it is well-optimized by the developer.
Virgin Games Information
The Virgin Games casino offers a decent set of methods for reaching the support agents and the agents are also very well trained to handle any kind of situation. This casino promotes FAQs over other methods for asking for help as it is the quickest and players can get their issue solved within minutes if the issue is discussed in the FAQs. The FAQs also include all types of questions categorized within several different categories to keep the questions organized. Most of the players find a solution to their problem very easily while some may have to look hard into these questions.
FAQs cannot be helpful all the time so the player may use live chat, email, or the phone service to get help, every method is used for a certain purpose such as live chat is used only for asking a quick question to get small issues solved while the email is used to confirm documents and other account-related issues. The telephone service is mostly used in case of emergency or if the player wants detail on specific things. The VIP players get priority in the live chat option while other players may need to wait a few minutes.
Virgin Games Sister Sites
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