Virgin Games

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Virgin Games sister sites include Double Bubble Bingo, Jackpotjoy, Bally Casino, Monopoly Casino and Rainbow Riches Casino.
Virgin Games (virgingames.com) is operated by Gamesys Operations Limited, Suite 2, Floor 4, Waterport Place, Gibraltar, GX11 1AA.

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Virgin Games Sister Sites

Some of the biggest casinos and iGaming sites in the UK are Virgin Games sister sites. JackpotJoy is the most obvious example of that, but the recent addition of Bally Casino – a site that’s destined to be enormous – is another reminder of the awesome power of Gamesys Operations Limited. We’ve provided outlines of all the top Virgin Games sister sites below, but we appreciate that some of you will be looking for a deeper dive. If you’re one of them, check out our Gamesys Operations page for everything you need to know about all of the casinos and the company that operates them. Here, the Virgin Games sister sites we’re going to look at are Rainbow Riches Casino, Double Bubble Bingo, Monopoly Casino and JackpotJoy.

Rainbow Riches Casino

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Almost every member of the Virgin Games sister sites family has a niche. In the case of Rainbow Riches Casino, the niche is that it’s a whole casino site dedicated to one of the most popular and celebrated series of online slots in history. If you’ve never heard of Rainbow Riches before, we can only assume that you absolutely detest Irish-themed slots or you’re very new to the hobby. You’d struggle to avoid the Rainbow Riches name and logo if you did all your gambling in the offline world rather than the online world, as the draw of the brand is such that it’s even used in brick-and-mortar gaming venues. Since the very first Rainbow Riches slot was released by Bally well over a decade ago, the range has grown to include more than a dozen titles. You’ll find all of them at Rainbow Riches Casino, which tends to get the latest releases a little before other casino sites do. That’s one of the biggest perks to playing here.

Rainbow Riches Casino is becoming an increasingly big deal among the Virgin Games sister sites and has even been advertised on television within the past twelve months, but don’t go thinking it’s a one-trick pony. There are more than three hundred other online slots at this casino, along with Slingo games, poker, bingo, a live casino and a few other exclusive treats. Best of all, anything you win at Rainbow Riches Casino is yours to keep. The site doesn’t believe in wagering requirements, and it even offers a few free-to-play games every day. The site is a little dated and shabby, but that’s a minor concern when it has so much to offer.

Virgin Games sister sites Rainbow Riches Casino

Double Bubble Bingo

Double Bubble Bingo logo

The Double Bubble range of online slots isn’t as popular as the Rainbow Riches range of online slots. That means most players are less likely to be familiar with the inspiration behind Double Bubble Bingo than they are with the inspiration behind Rainbow Riches Casino – but you still won’t miss the neon pink and green branding either way. Once you’ve seen the bright colours of this member of the Virgin Games sister sites family, you’ll never forget it – and that’s the whole idea. The Double Bubble slots mimic the style of a well-known brand of bubble gum that’s available in the UK and use that style as a motif. The website follows suit. Be aware, though, that if you’re tempted to come to Double Bubble Bingo because you’re a big online bingo fan, you might find yourself a little disappointed. This site does bingo (there’s a clue right there in the name), but it doesn’t specialise in it, and there’s a whole lot else it does on top.

Most of the Virgin Games sister sites offer a similar range of games. That means Double Bubble Bingo has a near-identical iGaming portfolio to that of Rainbow Riches Casino – around 400-or-so slots plus Slingo, live casino games, poker rooms, general casino games and (of course) bingo. It makes the same promises as the other Virgin Games sister sites, too – anything you win at Double Bubble Bingo is yours to keep, and you’ll never find yourself tied to any wagering requirements. That even goes for new players, who can get either £50 of free bingo tickets or fifty free spins to use on the slots in return for their first deposit of at least £10. You don’t even have to spend money to have a good time at Double Bubble Bingo – you can play the free games every day instead if you’d prefer.

Virgin Games sister sites Double Bubble Bingo

Monopoly Casino

Monopoly Casino logo

If you’re reading this page in order, you’ll have spotted the pattern of the Virgin Games sister sites by now. They take famous properties from either iGaming or regular gaming and then build online casinos around them. None of the Virgin Games sister sites, however, is connected to as big a name as Monopoly. This is the board game that’s been entertaining families and causing arguments at Christmas for more than one hundred years. Ownership of the Monopoly name and logo currently belongs to Hasbro, and it’s no small feather in the cap of Gamesys Operations Limited that the casino network company has been allowed to use it to develop this casino site. Monopoly Casino is one of the most popular sites of its kind in the UK and comes with that same promise of free games every day, no withdrawal charges ever, and no wagering requirements. It’s more of what you’ve already seen from the other Virgin Casino sister sites, but with a more famous logo slapped on it.

We don’t mean to do Monopoly Casino a disservice with the final remark in our last paragraph – having the Monopoly logo attached is a big deal. The famous name has been used to sell several casino games in the past, and you’ll find all of those casino games here. There are Monopoly-branded slots, Monopoly-branded bingo rooms, plus a whole lot more that you’re free to explore. If it makes it easier for you to do so, you can spend and play through £10 as a new player to receive fifty pounds worth of free bingo games. Those of you who don’t care for bingo can opt to receive thirty free spins on the Monopoly Casino slots instead. Some of the games at Monopoly Casino are exclusive to the site, so if you’re looking for excitement that you won’t find elsewhere, this is a good option for you.

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Jackpotjoy

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Jackpotjoy is one of the most popular online casinos the UK has ever seen. Even on a casino network company packed with as many star names as Gamesys Operations Limited, Jackpotjoy stands out. None of the Virgin Games sister sites can touch it when it comes to brand recognition – not even Virgin Games itself. We can pin at least some of that on the fame of the people who’ve advertised the casino on television. The dearly departed EastEnders legend Barbara Windsor was the first star to dress up in blue and become the face of Jackpotjoy on television, but when she retired, Paddy McGuinness picked up the baton. He had a good two-year run as the brand’s mascot, but the deal has now come to an end. Despite everything we’ve just said about Jackpotjoy, though, it’s a fairly unremarkable casino site when compared with the other Virgin Games sister sites.

All of the promotions at Jackpotjoy would sound fantastic if we hadn’t already seen them at the other casino sites in the family. The “Play through £10, get £50 of free bingo” promotion is no less potent here than it is elsewhere, but nor is it any better. The same can be said of the offer of daily free games or the commitment to avoiding wagering requirements. All of these promises put the Gamesys Operations Limited casinos head and shoulders above most other UK-facing casino sites but mean that none of them stands out on their own network. As the flagship site in the range, we’d like to see Jackpotjoy stand out a little more than it does. Don’t get us wrong; it’s a great casino – we just feel it ought to shine a little brighter.

Virgin Games sister sites JackpotJoy

Virgin Games News

: Virgin Games is continually improving its offerings to members. This week, they have shared valuable insights into the top games that promise the best odds of winning. Featured prominently are slots like ‘Secrets of the Phoenix’ and ‘Golden Jungle’. ‘Secrets of the Phoenix’ offers players a dynamic experience with features like Free Spins Bonus and Cascading Reels; both features can lead to dramatic wins for players utilising the slot game’s 25 pay lines. Similarly, ‘Golden Jungle’ entices with its rich visual design and rewarding bonus features including Locked Wilds and multiple scatter opportunities. For those favouring traditional casino games, Virgin Games recommends ‘3D Roulette’ and ‘Multi-hand Blackjack’. ‘3D Roulette’ stands out with its immersive graphics and a broad range of betting options, from simple colours to complex French bets. ‘Multi-hand Blackjack’ offers a thrilling challenge, allowing players to manage several hands simultaneously, significantly increasing the chances of a win.

Live casino options are not overlooked in the blog, with ‘Live Blackjack’ and ‘Live Roulette’ being the top suggestions. ‘Live Blackjack’ supports up to seven players at once and includes side bets like Perfect Pairs and 21+3, which could pay out if your initial cards form a pair or a qualifying poker hand. ‘Live Roulette’ introduces features like HD video, slow-motion replays, and the ability to save favourite bets, streamlining the betting process for regular players. Lastly, poker fans have ‘Wild Seat Poker’ to look forward to, where they can engage in intense gameplay with the chance to unlock mystery prizes and substantial jackpots.

: On April 15, Gambling.com shared insights into the enhancements at Virgin Games, illustrating why the platform is now a top choice for online gaming. Recently, Virgin Games has undergone extensive updates aimed at improving user experience and increasing the variety of games available. These upgrades have transformed the platform into a more pleasant and engaging environment for gamers. The overhaul includes the introduction of a wider array of games, appealing to a broader audience. Players can now enjoy an enriched selection that ranges from classic slots to immersive live casino experiences. This expansion ensures that the Virgin Games sister sites cater to all tastes and preferences, keeping the excitement alive with new and updated titles. Another pivotal improvement is the streamlined user interface, which makes navigation simpler and more intuitive. This enhancement makes the platform more accessible and reduces the learning curve for new users. The redesign focuses on providing a seamless experience, whether one is playing games, exploring new options, or managing their accounts.

Virgin Games Spring Clean

Virgin Games has also strengthened its commitment to responsible gaming, a move that reassures players of its dedication to providing a safe and fair gaming environment. The platform now offers more enhanced tools and resources to help players manage their gaming habits effectively, promoting a balanced approach to online gambling. For new players considering where to enjoy their next gaming experience, the overhauled Virgin Games site offers an enticing combination of wide-ranging game options, user-friendly design, and a strong focus on player safety. It’s a far cry from the dated experience provided before the overhaul!

: This week, Games Promo Code, typically known for sharing promotional codes for various online casinos, took a different turn by outlining the process of joining Virgin Games. The article meticulously details each step of the registration process, from the initial click on the ‘Join Now’ button to the final verification of identity. It emphasises the importance of providing accurate information for identity verification and highlights the ease of picking a username and setting up a password. The article also touches upon the welcome bonus offered by Virgin Games, which currently includes 30 Free Spins on Double Bubble for new members who opt in and meet the minimum deposit and wager requirements. Additionally, it covers the process of registering on Virgin Games sister sites via mobile, assuring users of a seamless experience on the mobile version of the platform.

While the article is comprehensive in explaining the registration process, it’s somewhat surprising that such a detailed guide was deemed necessary. The process of opening an account on Virgin Games, or any online gaming platform for that matter, is typically straightforward and intuitive. The step-by-step breakdown, while informative, might seem excessive for an action that many would consider to be common sense or hardly rocket science. Furthermore, the article briefly mentions the variety of casino games available once an account is opened, the range of payment methods for deposits and withdrawals, and the customer service options available to account holders. Overall, while the article provides a thorough guide to joining Virgin Games, its necessity is questionable given the simplicity and user-friendliness of most online casino registration processes.

: As it has all been quiet on the Virgin Games sister site front, we have turned our attention to how Virgin Media has recently announced a significant move in the esports industry by sponsoring the Football Association of Ireland’s (FAI) esports programme. This sponsorship includes the ELOI, which will now be known as the Virgin Media ELOI, and the introduction of the EFAI Cup. The EFAI Cup, set to take place in January, is a two-week online tournament culminating in a live final-four showdown. This new venture is a testament to Virgin Media’s commitment to staying relevant in the evolving sports landscape, particularly in the rapidly growing field of esports. The Virgin Media ELOI, running from February to April 2024, will feature all 20 men’s League of Ireland clubs competing in a group format. The top two teams will progress to the live final, with the winner earning a place in the eChampions League Group Stage and a Play-Off place for the FC Pro World Championship.

This initiative reflects the increasing popularity of esports in Ireland, where there are approximately 2 million gamers, 700,000 of whom are actively involved in esports. Paul Higgins, Vice President of Commercial at Virgin Media, highlighted the company’s recognition of the growth of gaming and esports in Ireland. He emphasised Virgin Media’s role in providing the necessary infrastructure for Irish gamers to play and compete effectively. Sean Kavanagh, FAI Commercial Director, expressed excitement about the partnership, noting the potential for growth and the opportunity to reach a wider audience with Virgin Media’s support.

: The Sun, known for its own branded platforms like Sun Bingo and Sun Vegas, has published a highly complimentary review of Virgin Games, a direct competitor in the online gaming arena. Virgin Games, established in 2004 and launching its online platform in 2013, has been recognised as an award-winning casino, which delivers generous welcome packages, catering to a wide array of players. The review highlights top offers for 2023, including a welcome bonus where new players can choose between 30 free spins on Double Bubble or 50 free bingo tickets. These offers come with a 30-day completion period for any wagering requirements. Additionally, the ‘Game of the Week’ promotion spotlights a new game each week, offering various sub-promotions like free spins and prize draws for players who opt in and meet the wagering requirements. The rewards program at Virgin Games operates on V*Points, which can be exchanged for cash or Virgin Points for use in the Virgin Points Program.

Virgin Games The Sun Review

The Sun’s review praises Virgin Games sister sites for their 24/7 customer support and fast withdrawal process, often completed within a day. The casino also boasts a mobile app for both iOS and Android users. However, the review does point out some areas for improvement, such as the limited payment methods and a smaller game selection compared to other online casinos. The entire collection offers around 500 games. Despite competing with The Sun’s gaming platforms, this review of Virgin Games offers a comprehensive and unbiased overview of what players can expect from this popular online casino.

: This week, the Virgin Games sister sites introduced their members to the new video slot game, Gold Rush Express. This game offers an engaging experience with a not-so-unique theme centred around a gold rush train journey. Video slots pertaining to this genre are consistently churned out by iGaming developers, but thankfully, Area Vegas knew just where to inject a potent shot of innovation around the classic reel set up; the slot features 20 fixed pay lines and allows bets ranging from 20p to £10, catering to a wide range of players. It stands out with its Wild symbols, which can substitute for other symbols to create winning combinations, although they cannot replace Bonus, Rush Express, Bell, and Gold Train symbols. The game’s Rush Express feature is a highlight, activated when a Bell or Train symbol lands on reel 5 alongside at least one Nugget Money symbol. If a Bell symbol appears, the values on any Nugget Money symbols are credited to the player’s account.

Conversely, a Gold Train symbol accumulates the values of all Nugget Money symbols on the reels, potentially crediting winnings up to 10 times the total wager. The game also features a Free Spins Bonus, triggered by landing three Dynamite symbols on reels 1, 3, and 5, awarding players 10 free spins. During these spins, the Rush Express feature is more likely to be activated. Additionally, the game includes a Pick feature, randomly triggered at the end of a base game spin, where players can win prizes by matching three icons.

: This week, Virgin Games has lifted the lid on the workings of its ‘V Points’ system, an incentive for those frequenting its online casino services. This reward system allows members to collect points by playing a variety of games. Players must first activate these points after completing the registration process by selecting ‘Activate Now’ in the account menu, after which all games contribute to their V Points tally. The accrual of V Points is straightforward: for every £100 wagered, players can earn up to 60 points on bingo games, with side games offering between 9 to 14 points per £100. Once collected, the points open doors to a range of benefits, including air miles; once you start racking up V points, every £1 spent will equate to 1 air mile. You can also use the points to make contributions to the cost of Virgin experiences or vouchers, or they can go towards charitable donations – if you’re feeling altruistic!

Virgin Games V Points

For any players who are serious about online bingo rooms, the points can even go towards bingo funds! So, if you aren’t planning a trip to Las Vegas or New York, you can have plenty of fun at home dipping into the range of bingo rooms hosted by the one and only Virgin online casino! As most loyal players will already know, in addition to the V points and the respective rewards, Virgin Games also promotes other offers and loyalty schemes. Players are encouraged to regularly check the promotions tab for the latest offers to maximise their potential rewards.

: Casino Alpha has published a critical examination of Virgin Games, providing a comprehensive overview of its offerings, security measures, and overall gaming experience. The analysis begins with a thorough consideration of the site’s bonus schemes, remarking upon the distinctive nature of the promotions available to players. Notably, the absence of some leading software developers from their gaming line-up is underscored. While the selection includes popular slots and table games, the relatively modest number of 480 games might not satisfy those seeking a vast array of choices. This limitation is a point of consideration for players who value a broad portfolio of games. Despite the smaller game library, Virgin Games sister sites maintain a robust gaming environment, with a range of slots, live casino options, and classic casino games, catering to a broad spectrum of preferences.

The games available are of high quality and are designed to deliver a satisfactory gaming experience to users. Casino Alpha also provides an appraisal of the casino’s bonuses, which, although not the most varied on the market, are regarded as straightforward and without overly complex wagering requirements. This user-friendly approach to bonuses is indicative of the casino’s broader commitment to a player-focused experience. In summary, Casino Alpha’s review paints Virgin Games as a trustworthy and secure online gaming destination, with a clear focus on fair play and customer satisfaction. While the game selection may not be as extensive as some might wish, the quality of the available games, combined with the reputable standing of the casino, offers a solid and enjoyable gaming platform for players.

: When it comes to online casino brands, bigger isn’t always better, which is evidenced by the dire state of the Virgin Games Trustpilot page, which has recently been inundated with negative reviews from customers who want to shriek from the rooftops about how terrible their experiences have been. On the 20th of October, Paul Lacy who seems to be a regular Trustpilot reviewer warned others to play at the Virgin Games sister sites at their own risk. He gave other prospective players the heads-up that engaging in Virgin Games comes with a notable caveat and instructed them to proceed with caution, as this platform seems inclined to indiscriminately part you from your money.

Virgin Games Trustpilot

According to his angsty account, if you should raise concerns or complaints with the customer service team, the response can be frustrating, at best. In his book, the site’s primary objective appears to be profit generation, with little regard for customer satisfaction, which is a sentiment shared with a plethora of other users. He also noted that government oversight and intervention appear lacking, rendering them an unhelpful ally in such matters. Even the ombudsmen, presumably a recourse for dispute resolution, often seem to favour the company’s interests over yours. An earlier review also called the casino a horrible company which allows members to deposit but when it comes to withdrawals, they ask for a ridiculous set of verifications. Who wants to tell him that verifying your account before being able to withdraw funds is pretty run-of-the-mill stuff?

Can Virgin Games Be Trusted?

trust score

★★★★★

Virgin Games is a 3-star trusted casino.

1. Licenses and Fines Covered by UK Gambling Commission licence #38905. The operator has been fined as per the information in the full review below.
2. Accepts UK players? Virgin Games is UK-focused.
3. Trustpilot Score After more than 1800 reviews, Virgin Games has a horrific average score of 1.3 out of 5.0.
4. Operator Name & Location Gamesys Operations Limited is a Gibraltar-based operator.
5. Bonus Terms Virgin Games doesn’t impose playthrough requirements on bonuses.
6. Customer Support The casino’s phone support service has been discontinued, but players can still get in touch via live chat or by raising a ticket.
7. Withdrawal Speed & Options No support for methods other than debit cards or bank transfers. Same-day withdrawals are possible for Visa customers.
8. Number of Sister Sites There are five Virgin Games sister sites on the Gamesys platform.
9. Games portfolio Close to 1000 slots and bingo games, but also poker, Slingo, live games shows and more.
10. On GamStop? You’d need to get your binoculars out to spot the tiny GamStop logo in the footer of the Virgin Games website.
Overall SCORE > ★★★★★ – 3/5 Stars

Virgin Games Review 2024

Virgin Games has been around for a long time but was acquired by Gamesys Operations Limited in 2013. That means it recently celebrated ten years with the casino network company, during which time it’s flourished and grown immeasurably. Today, though, there are several Virgin Games sister sites for the casino to compete against, along with plenty of competition from elsewhere. How does the current version of the casino stack up in that context? This review will tell you.

Virgin Games sister sites homepage

Virgin Games Welcome Bonus

Virgin Games prides itself on offering very favourable bonus terms (more on that in a moment). The trade-off is that the promotions it offers aren’t anything to write home about. If you’re new to Virgin Games, the way to get a welcome bonus is to deposit £10 and then play through it within thirty days of registering your account with the casino. In return, you’ll get thirty free spins to use on selected slots. Should you win anything from those thirty free spins, you can keep it without having to wager it again. If slots aren’t for you, you could choose to accept fifty free bingo tickets instead. The same terms and conditions apply – if you win anything, it’ll be yours to keep.

Virgin Games and Gamesys Operations Limited

Gamesys, as you’ll already know if you’ve browsed our list of Virgin Games sister sites at the top of this page, is an enormously important casino network company. It operates casinos connected to some of the biggest brand names in the gaming and iGaming sectors, from Monopoly to Rainbow Riches. However, since October 2021, it has owners of its own. Gamesys was an independent company when it was founded in 2001, but the name, brand, and everything that comes with it now belongs to the US-based casino operator Bally’s Corporation. It was reported in the press at the time of the deal that the takeover was worth £2.7bn. It was an enormous acquisition even by the standards of the casino network companies (which have a tendency to eat each other), but it wasn’t the first time the Gamesys Group had changed hands for big money.

Between its 2001 founding and 2019, Gamesys Operations Limited governed itself. It was still a mover and shaker even then, paying big money to acquire Virgin Games and financing the deal by selling Jackpotjoy for over £420m in 2015. Looking at the fortunes of the two iGaming brands since then, it might have been a better idea to keep hold of Jackpotjoy. Despite that small strategic error, Gamesys Operations Limited trundled along nicely until 2019, when it was the subject of a reverse takeover by the JPJ Group – which was the group that had formed around the Jackpotjoy asset. Having been sold off by Gamesys four years earlier, Jackpotjoy came back and bought its former owner. The move gave the company an unusual structure, which was only resolved and normalised when Bally’s Corporation got involved in 2021.

According to the latest figures available, Gamesys Operations Limited makes more than £720m a year in revenue for a net income of around £67m. It’s thought that around 1300 people work for the company. They’re split across eight countries; the UK, the US, Austria, Estonia, Czechia, Malta, Gibraltar and Spain. It’s too early to say whether the Bally’s Corporation takeover will help or hinder the company, but it wouldn’t make sense for Bally’s to pay so much money for the property if it didn’t intend to do anything with it. The story of Gamesys in its 20+ years of operations so far has been one of success. We see no reason why that can’t continue for another twenty years or even beyond that.

gamesys sites new logo

Monthly Promotions at Virgin Games

Earlier on, we said that Virgin Games prides itself on the terms and conditions of its promotions. What we meant by that is that the site promises to pay all wins out as cash in perpetuity. You’ll never have to deal with any wagering requirements, your winnings are uncapped, and your withdrawals aren’t subject to any fees. It sounds like a great set of terms and conditions until you hear this – there aren’t any promotions aside from the welcome promotion. Once you’ve had the welcome promotion, you’ll never see another perk. This hasn’t always been the case with Virgin Games, so as we know it’s changed before we hope it changes again in the future.

What are the Pros and Cons of Virgin Games?

Pros: Virgin Games doesn’t impose any wagering requirements on bonus funds. The site hosts regular poker tournaments and contains a collection of exclusive games. Withdrawals can be quick so long as you have the right debit card to take advantage of them.

Cons: Once the welcome bonus has been used, there aren’t any other promotions or perks to play for. The lack of support for PayPal, Trustly, or other modern payment methods feels restrictive. It’s rare to see a big-name casino have such a low Trustpilot score after so many reviews, so players at Virgin Games don’t seem to be having the best of times.  

Featured Slots and Casino Games

Virgin Games lists its online slots before any of its other gaming categories, so we can assume that slots are the site’s reason to be. There are about nine hundred online slots to choose from, but the four that get feature space go as follows:-

Secrets of the Phoenix: This Roxor Gaming slot has a name that implies it might be connected to the world of Harry Potter, but it isn’t. Instead, it’s a fairly basic Aztec-themed slot that was released in early 2017. Secrets of the Phoenix offers 94.98% RTP with medium volatility and contains no bonuses other than a fairly bland free spins and multipliers feature. 

Double Bubble Jackpot: This is the kind of game we’d expect to see featured at Double Bubble Bingo, one of the Virgin Games sister sites, but we digress. This is another Roxor Gaming slot and is exclusive to this casino network family. Unfortunately, it looks a little dated because it’s based on the 2006 original. Looks aren’t everything, though, and the simple truth is that plenty of people will be interested in this traditional-style, cartoonish slot and its massive volatility because it theoretically offers a jackpot of more than £2m. 

Cleopatra: There are hundreds of Egyptian-themed slots out there, but IGT’s Cleopatra remains the most popular of them despite looking long past its best. The 2D style of this 2012 release hasn’t been in vogue for quite some time, but getting an x3 multiplier during free spins is still a potent bonus. Cleopatra isn’t flashy, but with 95.7% RTP and average volatility, it still offers a fair reward for standard gameplay.

Rainbow Riches: A warm welcome to the ten or so of you who’ve spent every year since 2009 hiding under a rock and have never heard of Rainbow Riches before. The world’s most popular Irish-themed slot comes from Barcrest and is as popular now as its ever been despite the fact that 95% RTP is considered a little low these days. From its cute leprechaun mascot to its “road to riches” bonus round, Rainbow Riches is a casino game without equal. 

Virgin Games Banner

Deposits and Withdrawal Methods

Options for deposit and withdrawal at Virgin Games are surprisingly limited. The site used to deal in PayPal but doesn’t anymore, so if you’re a new player, the only options available to you are Visa Debit, Mastercard Debit, Visa Electron and Apple Pay. Withdrawals to debit cards take 24 hours to process and up to 3 working days to deliver. Withdrawals directly to bank accounts might be a little quicker, with a 24-hour processing time followed by one working day to deliver. There are no instant withdrawal methods open to players at Virgin Games and no support for e-wallets. Needless to say, this is subpar by the standards of the 2020s. Visa cardholders with Faster Payout transactions enabled might have better luck in terms of speed.

Customer Support and Licensing

Virgin Games stopped offering telephone-based assistance in 2023, so players are limited to using the ticket-raising service or live chat, which is at least available around the clock. As a Gamesys casino, Virgin Games is covered by UK Gambling Commission licence no. 38905. The operator had to pay a massive fine of £6.07m in late 2023 after accepting a charge of breaking several licence conditions, including those that prevent money laundering and govern interactions with customers. As well as the fine, Gamesys received a formal warning and extra conditions to abide by. The licence, while tarnished, remains in force and covers the Virgin Games sister sites, too.

Virgin Games – The Verdict

Virgin Games should be better than it is. It gets everything right with the terms and conditions of its promotions but then lets itself down by not offering enough promotions. There are multiple gaming categories on the site, but not quite enough games in any of them. On top of that, the payment and withdrawal methods are stuck in the past. We don’t hate Virgin Games – we think it’s actually quite good – but “quite good” isn’t good enough for a brand of this size. Given how many players there are actively complaining about the site on review websites, we’d suggest that there are improvements that Gamesys could and should make here.

Virgin Games mobile screenshot

What are players saying about Virgin Games?

Here are our condensed/reader’s digest summaries of recent player reviews of Virgin Games. The reviews are real, but we’ve edited the comments to keep them brief and on-topic.

  • 17-May-2024 by J P:
    Absolute rubbish! I play every single day and have lost hundreds of pounds without winning anything back. I bet from 75p to £3, but they just take my money without any return. It’s obvious this site is just out to take your money. They show you jackpots, but you never actually win them. Don’t waste your money here. – source: Trustpilot
  • 14-May-2024 by Paul:
    Virgin Games is just about grabbing your money. The bonuses are empty and don’t give anything back. I’ve wasted a lot of money here and wouldn’t recommend it to anyone. – source: Trustpilot
  • 14-May-2024 by Paul H:
    I registered, got verified, deposited money, and gambled. I won, but when I tried to withdraw, they cancelled my account. I spent five days sending selfies and videos, but they made it impossible to withdraw. They permanently cancelled my account. Next step, Gambling Commission and court. – source: Trustpilot
  • 13-May-2024 by Mark:
    Virgin Games just wants your money. You keep losing every time you top up. Maybe a small win, but never enough to withdraw. I deleted the app because it’s no fun. Try another site that’s not always on your phone sending you notifications. – source: Trustpilot
  • 12-May-2024 by Rhys:
    Stay away from Virgin Games. I won money last Monday, but they haven’t paid me out yet because they need the tech team to look into it. They’re quick to take your money, but when you win, there’s always an issue. Customer service just blames a third party. Stay away. – source: Trustpilot
  • 11-May-2024 by Steve:
    Virgin Games has deadspin after deadspin. They give so many free games to people looking for free money, paying customers never get a chance to win. The random number generator seems off. You can deposit loads and get nothing but deadspins. This site is a disgrace. – source: Trustpilot
  • 11-May-2024 by Cindy:
    Worst site ever. Just a greedy site. Stay clear. – source: Trustpilot
  • 10-May-2024 by Jim:
    Absolutely criminal. I’ve never seen such losses. It’s loss after loss, never winning anything. The games have terrible RTPs. Customer service is rude. The games are hard to win, and the site is laggy and crashes, especially when you win. Don’t trust this site. Avoid. – source: Trustpilot
  • 08-May-2024 by Ayten:
    Never use this casino. I deposited more than I won, and when I withdrew, they suspended my account and asked for documents. It’s been five weeks with no updates. I’m reporting them to the Gambling Commission. Do not use this casino. – source: Trustpilot
  • 06-May-2024 by Craig:
    My advice to anyone thinking of signing up is to take your first win and close your account. They won’t let you win after that. It’s ridiculous. – source: Trustpilot

Virgin Games in the Press

Richard Branson and Virgin Games

Virgin Games, a popular online casino run by the Virgin brand, is a site under the same management and is also related to other companies such as Virgin Bet, Virgin Red, and Virgin Casino. Richard Branson, the well-known founder of the Virgin company, now owns and controls over 400 companies under this group, covering all different fields. Being one of the richest and most successful people in the world, thanks to the multitude of companies Richard Branson owns, you would expect Virgin Games to be one of the most popular online casinos out there. However, with only 3,000 Instagram followers, and 9,000 Twitter followers, the Virgin Games brand may not be one of Richard Branson’s top priorities.

In March of 2020, the Twitter account for Virgin Games was very active and regularly held mini-contests for their followers to participate in, resulting in winning a small prize which could be redeemed on the Virgin Games casino, such as £5 to spend or 500 V* points, but has not been active since. This social media presence could have been beneficial for the casino, and perhaps a revisit to their social media accounts could boost the casino’s interaction – especially with the addition of giveaways and contests, this could be super popular.

Virgin Games Richard Branson

Jon Pointing as Vlad in the Virgin Games Adverts

Virgin Games is big on its video advertisements, focusing majorly on the catchy slogan “#LiveALittle”. The YouTube channel for Virgin Games has 1.4k subscribers, and only features videos posted three years ago (except for one single video posted 11 months ago), so they have not kept up to date with their consistent video posting. Their channel and adverts feature a vampire character named Vladimir, played by actor Jon Pointing. Jon Pointing is an actor who has featured in multiple small-budget and niche TV shows and films, such as ‘PlsLike’ and ‘The Great Unwashed’. He also starred in the 2016 Weetabix advert, which gained a lot of popularity for this appearance.

While Virgin Games do not have many celebrity appearances, showing the familiar face of Jon Pointing in these adverts would have been beneficial for growing and improving audience traffic. These comedic, advert-style videos show Vlad in different real-life scenarios, like working at different jobs or visiting the laundrette, and during these scenarios, Vlad is telling the viewer how he has discovered Virgin Games and loves to play on the mobile site in his spare time. This not only shows us that this casino is available for mobile use, but it can also be played on the go and in real-life scenarios, just like in Vlad’s ads! The humorous scenarios shown in these adverts are light-hearted and not too serious but still manage to advertise the casino as being fun and accessible while occasionally showcasing the perks and promotions. Also, Vladimir’s unique and charismatic personality makes the adverts more enjoyable and allows them to stand out from other online casino adverts, meaning that when someone decides to play online gambling, they may choose Virgin Games simply because of the adverts themselves.

Virgin Media Advert

Newest Virgin Games Ad

The newest video on the Virgin Games YouTube channel was uploaded 11 months ago, once again featuring Vlad playing the online casino on his mobile phone – but this time, he is talking on the phone to customer service to query the promotional offer. The offer states that one single deposit unlocks the daily free game “forever”; since Vlad is a vampire, he is ensuring this deal means ‘forever as he will be around for a very long time – more than the average Virgin Games player.

This satirical joke is clever and manages to advertise the promotion in a unique way while also still using their recurring character Vlad to show off the game. The collection of videos featuring Vlad is fun and provides another reason to remember Virgin Games as being a popular casino by essentially creating a mascot that can be linked to the website. On Virgin’s company website, Vladimir is also featured there to reinforce how much he is the mascot for this particular branch of Virgin brands.

Virgin Media and Sponsors

Since Virgin Games was first launched in 2003, it has registered over a whopping 2.7 million users and given out over £40 million in cash prizes. Virgin Gaming has partnered with some of the top brands in the world, including the likes of Dr Pepper, Pizza Hut, Proctor & Gamble, Sony PlayStation, and Microsoft Xbox. Since Virgin Games is part of the Virgin brand, there is not necessarily the need for any big celebrity sponsorships, as the founder is a huge celebrity himself. Instead, the popularity of Virgin Games likely relies heavily on the Virgin brand itself, especially Virgin Media. Virgin Media are partnered with many brands and groups that bring enough publicity to cover the other smaller brands, such as the Virgin Games casino website.

For example, Virgin Media has sponsored the BAFTA TV Awards since 2016, which is bound to gather a large amount of televised publicity for the brand and all of its smaller companies. Virgin Media is also partnered with Southampton Football Club and has been since 2016, with their logo shown on the football strips to draw in more publicity and attention. Not only that, but Virgin Media has also sponsored the UK’s largest gaming event, EGX, for almost a decade and additionally became a gold tier sponsor for the British Paralympic Association in 2018. However, even with all of these sponsors and partnerships, Virgin Media have still been seen to use celebrities in their media adverts to promote the new products; in 2013, a batch of new television adverts, including David Tennant, was shown on ITV and other popular UK television broadcasters. With David Tennant being very well-known for the likes of Doctor Who and Broadchurch, this choice of celebrity is a good one to draw more attention. With Virgin Games not being the key product under the Virgin brand, as long as consumers know what the Virgin brand is, they will eventually learn about the online casino and one day may come to discover it themselves.