Can Jackpotjoy be Trusted?
Jackpotjoy is a 4 Star trusted casino, here’s why
|1. UKGC License||YES – Gamesys Group – UKGC licence: 38905|
|2. UKGC Fines||FINED – In June 2019 Gamesys which operates Jackpotjoy was fined £1,100,000 for weaknesses in preventing harm from gambling.|
|3. Customer Service||EXCELLENT – Easy to find Live Chat and helpful FAQ/complaint procedure|
|4. Trustpilot Score||BELOW AVERAGE – 2.2 / 5 based on 1,160 Customer Reviews.|
|5. Company Location||YES – Gamesys is based in Gibraltar, a UK jurisdiction.|
|6. Visible Terms||YES – T&C’s are marked below offers.|
|7. Do they pay?||YES – Jackpotjoy are one of the most trusted and established brands in the industry.|
|8. SSL Secure||YES – It is SSL Secure.|
|9. Wagering on Bonus||FANTASTIC – All Wins payout as cash with no wagering requirements.|
|10. Gamstop links||YES – Gamstop links are present.|
|Overall TRUSTSCORE>>>||★★★★★ – 4/5 Stars
Jackpotjoy is Trusted
What are players saying about Jackpotjoy?
Here are our condensed / readers digest summaries of recent player reviews of Jackpotjoy.
- 12-Dec-2020 by Rob:
I won £200 on my first day playing on Fishin Frenzy. – source: TrustPilot
- 10-Dec-2020 by Peter:
I joined Jackpotjoy to play Live Roulette but didn’t have any luck at all despite covering the board lots of times – source: AskGamblers
- 08-Dec-2020 by Kelly:
I played bingo and the wins are really bad, 75p bingo ticket only gave me a 30p win. I feel like Jackpotjoy got greedy – source: WhichBingo
- 07-Dec-2020 by Trudie:
I closed my account after playing for years because she spent a lot of money and never seemed to get any wins. – source: TrustPilot
- 13-Nov-2020 by Stacey:
This site used to be much better a few years ago, it’s just boring now – source: WhichBingo
- 01-Nov-2020 by Barry:
Casinos like Jackpotjoy are not fun anymore, they require all the ID in my life just to get a £100 withdrawal out. – source: AskGamblers
- 29-Sept-2020 by Fred:
I like the slot games, but they don’t give out good bonuses like they use to – source: TrustPilot
- 01-Sept-2020 by Equin:
I think the games are fake and nobody wins on this site – source: TrustPilot
- 27-Aug-2020 by Gemma:
I joined and won £100, but I had to wait a week before I got my money because of something called KYC – source: TrustPilot
- 14-Aug-2020 by Jean:
I think Jackpotjoy is a fair site with good value for money bingo and I like the Chat moderators – source: WhichBingo
Paddy McGuinness is the face of JackpotJoy Casino
JackpotJoy’s latest and current celebrity ambassador is Take Me Out’s host Paddy McGuinness, who became the face of JackpotJoy in September 2017. Paddy McGuinness features on the homepage of the site, as well as in most of the video advertisements the company produces. He also does the voiceovers for the adverts on their YouTube channel and features in a lot of them. On the main site, Paddy can be found wearing a blue tracksuit to match the casino’s theme and is seen pointing at the site’s latest promotion. Sticking to the theme, Paddy is always dressed in either a blue suit and tie, or a blue tracksuit, to smoothly blend in with the all-round blue colour theme that runs throughout the site, as well as all of the video advertisements, particularly on the YouTube channel. His debut to the online casino comes with a fresh start on the YouTube channel, with a video titled ‘Our Newest Royal’, where you can see previous brand ambassador Barbara Windsor pass over the crown to Paddy. He ends his first promotional video by calling players to join JackpotJoy and “grab fun by the balls” a fitting and humorous joke for comedy host Paddy McGuinness.
JackpotJoy on YouTube
The YouTube channel for JackpotJoy is filled with videos promoting the site, many of which also feature on television, all donning a different blue and white thumbnail, presenting a strong theme across their YouTube page. This clear colour theme returns on the main site with even the logo being a white star on a blue background. The most recent video on their page was uploaded in March 2021 (as of writing) and shows a group of singing men with one member taking a break. The advertisement aims to tell players that they are encouraged to take a break from gambling every once in a while, and titles the video “Take a Break, Keep It Fun”. This is promoting responsible gambling to its wide audience, which is a common feature for most gambling websites, but to make an entire advertisement out of it shows just how much JackpotJoy are devoted to responsible gambling.
The most popular video of their YouTube channel is their first video, the one that introduces Paddy as their newest sponsor. The second most viewed video is titled “Meet Maxine” and shows Paddy struggling to communicate with his voice assistant device – Maxine. Once they eventually get past the accent barrier, he asks Maxine to show him some JackpotJoy winners, and she flashes onto his television many clips of happy and overjoyed winners after playing in the casino. The winners are all seen to be using their mobile phones, which shows us how this casino is compatible with phones and works well on mobile devices. Paddy once again reminds us to “grab fun by the balls” and join JackpotJoy, to see if we could be ecstatic winners just like the people on his television screen. There is a running theme of Maxine the voice assistant being unable to understand Paddy’s northern accent, and many of these video advertisements include short funny skits where Maxine is misunderstanding Paddy and doing something completely irrelevant. These funny short clips are relatable and light-hearted but still find a way to advertise the casino to the audience.
Another one of the popular videos on this channel is titled “There’s A Winner Every Minute!”, which begins by Paddy leaving his house (which has a blue front door, of course), hopping on a horse and carriage, and setting off to find some JackpotJoy winners. As he travels through the town, he finds multiple people out on the street winning big on the mobile version of the site, really emphasising the fact that you can play and win at any time, in any place! It shows the audience that anyone can be in with a chance of winning, and with one winner every minute the stakes are rather high. Paddy ends this advertisement by mentioning you can go online and play “free bingo!”, which will appeal to its audience and draw them in with the mention of ‘free’.
Paddy McGuinness and JackpotJoy on social media
On his Instagram, there is a lack of JackpotJoy advertisements, and with 1.9 million followers, this could boost the casino’s audience rates even more. Paddy’s Twitter account is just as sparse when it comes to advertising the online casino, but perhaps JackpotJoy gain enough traction from their video adverts alone without needing Paddy to branch out onto his social media accounts to further advertise the casino. JackpotJoy, however, have their own social accounts to post on, with their Facebook page boasting over 120k likes. Although Instagram and Twitter may not contain the majority of their audience, the JackpotJoy accounts hold over 12k followers combined. However, while their Instagram is active with posting, the most recent Tweet made from their Twitter is dated all the way back in March of 2020. But, their extremely popular and active Facebook page is likely where they gain the most attention and views, due to the older users of Facebook in comparison to Instagram, where often you will find users who are too young to even gamble online.
Changes to celebrity gambling sponsorships
In November of 2020, a new proposal was made in light of Safer Gambling Week, that would change the way celebrities are used to advertise online casinos. Under new rules, celebrities who are more popular with a younger audience will be banned from advertisements that promote gambling and/or betting, but celebrities who are not particularly targeting younger audiences will be allowed to involve themselves in these advertisements. The Committee of Advertising Practice said that this rule would affect celebrities such as Paddy McGuinness, and other television show hosts or reality TV stars. The change in rules comes after recent research conducted by GambleAware; the findings of this research show that current adverts actually affect a younger audience more than expected, mostly because of influencer culture.
Jackpotjoy Review 2021
Jackpotjoy was made famous through some high-end national TV adverts starting the eternal Barbara Windsor, now Paddy McGuinness has taken over the banner of promoting this lovable gaming brand to the nation. Jackpotjoy is clever in that it doesn’t exclude any potential audience, it’s not a slots site, it’s not a casino, it’s not a sportsbook, it’s somewhere to get joy from jackpots in any form of gaming.
So does Jackpotjoy still have what it takes to be a leader in 2021, lets find out.
Jackpotjoy Welcome offers 2021
Starting with the main welcome offer, players are invited to spend £10 and get a £50 free bingo bonus or 30 free spins. If we look at the small print we can see that these 30 free spins will be on the slot game Double Bubble and are worth 1p each (not a great offer then!). It is not clear if the bingo tickets have a value, but what is clear is that you must spend £10 to get 30 free spins worth 30p in total – that makes this welcome offer one of the worst value on the market, considering some sites like Mr Spin – owned by In touch games offers players £10 free no deposit required with just 20x wagering! – Bonus Terms – New members only, must opt-in. Min £10 deposit & wager. 30-day expiry from deposit. 18+. Free Spins: on Double Bubble. 1p coin size, max lines. Bingo: Advertised ticket value based on £1 tickets. Game availability & restrictions apply. **£10 lifetime deposit for Daily Free Games.
So not a great start, but let’s continue and look at what else Jackpotjoy has to offer.
- All Wins Payout Cash – This is encouraging as it means any bonuses have no wagering requirements since they payout as cash, this saves a lot of hassle and it’s probably with the bonuses they award are very low value.
- No Caps on Winnings – This seems a bit standard, as with new UKGC regulations all casinos must pay out full amounts, so this is not a USP anymore.
- No Withdrawal Fees – Again any casino which charges withdrawal fees is heavily criticised by players – why should players be penalised just for withdrawing their money – again this seems pretty standard for a UK online casino.
Jackpotjoy Internet Explorer jackpot slots include Psycho, Dragon Born, Extra Chilli and YoYo’s Wild
Games and Payment Methods
Overall what every player wants to know is does this casino have the games they want to play, the answer is a resounding yes. As well as the exclusive titles that Gamesys casinos are known for such as Double Bubble, they also have top titles like Rainbow Riches and Eye of Horus. Rather than a warehouse of games, they have curated it down to a list of just 300 of the very best slot games to ensure players only play the very best titles on the market. If slots are not what you are after then players can also enjoy Slingo, Poker, Bingo and Table Games – so Jackpotjoy can be your one-stop-shop for gaming in 2021.
In terms of payment methods for depositing and withdrawing from the website, we can see that Visa, Mastercard (prepaid only) as credit cards are no longer allowed and Paysafecard are the only accepted methods. Perhaps there are more behind the scenes, but not visible to reviewers like us. So perhaps not the widest selection compared to other UK online casinos.
Jackpotjoy sister sites
JackpotJoy is a Gamesys brand, based in Gibraltar. Jackpotjoy sister sites include their own brands such as StarSpins. This joins the list of current sister sites operated on the Gamesys platform of Heart Bingo, Monopoly Casino, Virgin Games, Smooth Bingo, Rainbow Riches Casino, Rainbow Slots, Smooth Bingo and RainbowRiches.com. Also let’s not forget the inactive white labels such as Bejeweled Bingo, Chat Mag Bingo, Pick me Up Bingo and others.
Let’s have a closer look at a few of them.
Rainbow Riches Casino
Rainbow Riches Casino is one of the newest additions to the Gamesys group and follows hot in the heels of the success of Monopoly Casino – other similar domains are rainbowslots.com and rainbowriches.com, but the casino itself is on rainbowrichescasino.com – that’s where all the action happens.
Rainbow Riches Casino offers players 30 Free Spins on Rainbow Riches for a £10 minimum deposit and the website as expected is loaded with Rainbow Riches titles such as Drops of Gold, Megaways, Slingo and of course the original game.
Monopoly Casino is a very well known brand, largely because it has an exclusive license for Hasbro games, many of which are exclusive only to MonopolyCasino.com. New players at this website can get a Play £10, get 30 Free Spins to offer or they can get £50 of Free Bingo. This whole website is expectedly themed like the Monopoly board game, with buttons saying “Advance to GO” instead of Join Now. Some of the exclusive titles on this Jackpotjoy sister site are Monopoly City Spins, Monopoly Rising Riches, Monopoly Bring the House Down and Monopoly Live. In addition to this, playing at Monopoly Casino can see players win a special Community Chest Jackpot of which there are 4 on the website.
Virgin Games, the vampire-themed slots site (we don’t know why either) is a popular Jackpotjoy sister site with the slogan “Live a Little!”. New players here can get the same offer as on Monopoly Casino, with Play £10 get 30 Free Spin or Bingo bonus. Virgin Games is a bit different to most online casinos in that All Wins Pay Out In Cash, and there are No Caps on Winnings and No Fees and Withdrawals. These are their 3 main commitments outlined front and centre on the homepage of the website. With over 200 slot games, this is one of the very best sites like Jackpotjoy.
Heart Bingo is the bingo site that belongs to the famous radio station (Heart Radio). The logo and branding are consistent with that of its owner and it shares the same games and offers as the main Jackpotjoy sister sites. New players here are presented with a different offer of Play £10, get £50 of Free Bingo or 30 Free spins on Paper Wins.
Inactive sister sites include:
The Jackpotjoy Casino has had a lot of endorsements and sponsorships that have helped the site promote itself and its content among the player community. When it comes to plain old TV sponsorships the casino has had a few, these include Channel 4’s Million Pound Drop or the immensely popular chat show “Loose Women” that has had 9 seasons which started back in 1999 and is still around. After ending its sponsorship with Loose Women, the casino then gave a domestic abuse charity Women’s Aid a chance after the start of the COVID-19 pandemic.
The casino seems to only have sponsored celebrities related to its sponsorships like the presenters of its sponsored show “Loose Women” who have appeared in several YouTube videos on the casino channel. These presenters include Kaye Adams, Ruth Langsford, Christine Lampard and Charlene White. Another major celebrity sponsorship at the casino is Barbara Windsor who has been in association with the casino since 2010 and has appeared on a casino ad as well. Apart from that, there don’t seem to be many celebrity sponsorships from the casino.
This casino has seen quite a lot of popularity in the online gaming industry, it has even won the EGR virtual operator awards of 2020. These awards are because of the casinos’ excellent features and customer services along with its player interactions through ads and social media. The casino has multiple social media accounts on various platforms that keep casino followers up to date with the latest games and promotions at the casino.
Jackpotjoy TV Adverts
These social media pages act as advertisements as well to attract new players but the primary source of advertisements at the casino is Television, where some of the TV commercials from the casino are:
2019 – Maxine Misunderstands
Meet Maxine the Jackpotjoy home assistant who has trouble understanding its owners’ English accent like many other home assistants, so when the owner says that everyone enjoys a good bingo win, Maxine orders a live flamingo that chases its owner. Most of the commercials made by this casino are humorous and light-hearted, which makes them easily understandable. The primary message of this particular ad is to tell people that there’s a winner every minute at the casino which means that there is a high probability that you might even turn out to be a winner too if you choose to join the casino and play its marvellous game selection.
2018 – Seven Dozen
This advert is part of a mini-series made by the casino whose purpose is to challenge the casino bingo players into guessing the bingo call number used in the commercial, the ad uses the simplistic and fun approach that’s become a sort of custom for this casino. The advert is short and introduces an interesting theme for making various commercials instead of playing a couple of commercials again and again.
2018 – Winner Every Minute
Winner Winner Chicken Dinner! Because there is a winner every minute on Jackpotjoy, so go out on a journey to find casino winners or join the casino itself to become a winner yourself, the process is painless and very simple that takes only a couple of minutes to complete. All new players have to do is register an account and select a payment method, it’s as simple as that. And the best part is that to increase the chances of winning for a new player the casino even provides some excellent welcome promos and some other rewards as well without any withdrawal fees or caps on winnings.
An Exclusive Casino
This casino is an exclusive offering to players in the UK, Ireland and Serbia, although casino fans can search and check out the casino, they can’t register here because of the casino’s exclusivity to specific regions. This news might be a shock to fans of the casino that want to play here, this means they will have to look for another casino that they like. Although there hasn’t been any recent news, players shouldn’t lose heart because the casino might start expanding its operations in Europe and other parts of the world too but right now that seems highly unlikely.
In House and Exclusive Games
This casino has about 16 bingo rooms with only 2 game variants, they may not seem much, but they do hide some amazing features that make games much more fun and interesting. And the best part is that these games are exclusive to the Jackpotjoy casino, their names are Bingo Royale and the Game Show Bingo that has its Fantastic 51 Super Jackpot that’s worth 1000 times its initial ticket value price. Apart from these games, there are network exclusive games at the casino too like Blox Bingo, Round the Clock, The Crystal Maze Bingo, and Bingo 20.