Casino Cruise

Casino Cruise Featured Image

Casino Cruise sister sites include Pelaa, Genesis Casino, Casino Masters, Spela, Vegas Hero, Casino Joy and Spinit.
Casino Cruise (casinocruise.com) is operated by Genesis Global Limited, 28, GB Buildings, Level 3, Watar Street, Ta`Xbiex, XBX 1301, Malta.

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Casino Cruise Sister Sites 2022

Genesis Casino

Genesis Casino

There’s only one casino that can possibly go first in a list of Casino Cruise sister sites, and that’s Genesis Casino. That’s because the casino carries the name of its parent company Genesis Global Limited, and so is the flagship site of this high-prestige casino network. The casino holds that rank despite not being released until 2020 – a whole six years after Genesis Global Limited first set up shop. What we’re about to tell you about this outer space-themed casino is true of every single one of the Casino Cruise sister sites, including Casino Cruise itself. It offers two thousand casino games, including slots, live dealer games and live game shows from Evolution Gaming. It also offers three ways of contacting customer support around the clock and a variety of methods for achieving the holy grain of casino experiences – immediate withdrawals. If you think that sounds ideal, you’ll find that thousands of online casino players around the world agree with you. This is a big-time online casino, is massively popular, and utterly deserves pride of place on this list. When it says it will put the whole universe of iGaming in your hands, it isn’t joking. If you’re looking for an alternative to Casino Cruise that offers a similar experience, this is the best place to start.

Casino Joy

Casino Joy

What does casino joy look and sound like to you? Is it a laid-back, easy-going casino that offers a simple interface, an easy-on-the-eye colour scheme and a range of player-friendly options for payment and withdrawal? If so, you probably won’t find a better pick than Casino Joy among the Casino Cruise sister sites. This is a perfect casino for players who want a big-time gaming experience but don’t want to be overloaded with flashy graphics or complicated withdrawal processes. Casino Joy appreciates that people have busy lives and don’t want their online casinos to feel like work. The theme of sunny days comes up a lot at Casino Joy, emphasising the idea that playing at the casino should feel like a welcome break. It offers all the same casino goodness that Genesis Casino has to offer, presented in a bright and breezy manner. If there’s a downside to Casino Joy, it’s that its promotions come with an x40 wagering requirement against bonus funds. That’s true of all the Casino Cruise sister sites, though, and that one factor shouldn’t spoil your experience of the casino. After all, there’s nothing to say that you have to take the bonus offers just because they’re there.

Sloty

Sloty

Genesis Global Limited presents and promotes Sloty as “the City of Slots.” It’s a magical place high in the sky, perched atop a cloud. You probably think that’s a fairly grand concept for a casino site, and you’d be right, but big themes are common among Casino Cruise sister sites. It’s not as if the theme of Casino Cruise itself is subtle! The casino network company has had to take this approach because there’s so little difference between the casinos when it comes to content. Almost everything we told you about Genesis Casino is accurate about every Casino Cruise sister site in the family. They have the same catalogue of games and offer the same terms on deposits and withdrawals. There might be small differences between the promotions and bonuses they offer, but even then, the terms and conditions of those promotions don’t differ much. If you were to put the theme aside and play blind, you’d likely have the same experience at every single casino that Genesis Global Limited operates. There are worse things in life than more of the same, though, and ultimately an entertaining theme can make a casino feel like a fun place to be. The theme of Sloty is fun, and there’s no doubt that you can have fun at Sloty Casino.

Vegas Hero

Vegas Hero

Marvel doesn’t make online casino websites, but if they did, the casinos they made would probably look a lot like Vegas Hero. If Sloty is the most ambitious of the Casino Cruise sister sites when it comes to theme, Vegas Hero is the boldest. The red and black colour scheme makes the site stand out, and our Vegas Hero is also our mascot for the casino. He promises to use his super powers to provide us with a best-in-class casino experience with no limits. Visiting this casino apparently takes us “miles away from civilisation,” but we needn’t worry about that because Vegas Hero brought us here to answer the challenge of creating a whole new casino experience. That experience consists of lightning-fast withdrawals, super-charged promotions, and bonus boosts to ensure that no fortune is beyond the reach of players. The fact that those same opportunities exist across the entire Genesis Global Limited casino range is almost immaterial – the Vegas Hero casino site does such a good job of hyping itself up that you could easily find yourself convinced it’s better than its peers despite there being no real difference. If you like superhero films, you’ll almost certainly enjoy spinning a few reels at Vegas Hero.

Casino Planet

Casino Planet

If Sloty Casino is the Casino Cruise sister site that takes you up into the clouds, Casino Planet is the site than brings you back down to Earth. That’s not intended to be insulting to Casino Planet – it makes the Earth feel like a fun place to be. Casino Planet is set in what seems to be a hyper-futuristic version of Tokyo, where everything is either neon blue or neon purple, and every building is attached to an enormous set of spinning reels. The theme isn’t quite as comprehensive as that of most Genesis Global Limited casino sites, but it gives Casino Planet a very modern feel. You can easily tell that this is a relatively new casino. Despite being aimed at the entire planet, Casino Planet claims to have been built exclusively for you. It even claims to know precisely what you want from it, including advanced security technology and real-time support from customer service agents. Casino Planet is supposed to be a casino from the future, so perhaps the casinos of the future can read minds? Whatever Casino Planet’s abilities might or might not be, it’s touted by Genesis Global as a one-stop casino shop capable of serving all your needs.

Can Casino Cruise Be Trusted?

trust score

★★★★

Casino Cruise is a 4 Star trusted casino.

1. UKGC License Casino Cruise uses the licence that Genesis Global Limited holds with the UK Gambling Commission under reference 45235.
2. UKGC Fines Genesis Global’s licence is not clean. It was fined £3.77m in December 2021 for a multitude of failures, details of which can be found further down this review page.
3. Customer Service You can speak to the Casino Cruise customer support team through email, live chat and telephone.
4. Trustpilot Score Casino Cruise has been reviewed more than 100 times at Trustpilot and has a rating of 3.4 out of 5, which is about average.
5. Company Location The headquarters of Genesis Global Limited are in Malta. The island is a trusted location for iGaming.
6. Visible T&C’s Where bonuses are offered at Casino Cruise, terms and conditions are presented with them.
7. Social Media Presence Casino Cruise has official accounts on Instagram, Twitter, YouTube and Facebook, but only keeps Facebook up to date.
8. Number of Sister Sites Genesis Global Limited operates thirteen Casino Cruise sister sites.
9. Games portfolio There are more than 2000 casino games at Cruise Casino, including live dealer games and game shows as well as slots.
10. Gamstop links GamStop is one of many responsible gambling organisations with logos and links on the Casino Cruise homepage.
Overall SCORE > ★★★★★ – 4/5 Stars

What are players saying about Casino Cruise?

Here are our condensed / readers digest summaries of recent player reviews of Casino Cruise. These are all real reviews taken from players who’ve played at Casino Cruise, but we’ve edited their comments to keep them short and on-topic.

  • 22-Jun-2022 by Eric:
    My experience at Casino Cruise has been good so far. I play at a lot of casinos but this one has a great welcome offer and I seem to win a lot. Also, I get withdrawals into my e-wallet within 24 hours. I’ll definitely be coming back. – source: TrustPilot
  • 16-Jun-2022 by Heather:
    Honestly, I want to give them no stars. The first time I won it was £500 and every attempt to withdraw it got blocked. Customer support acted like they didn’t know what I was on about. – source: TrustPilot
  • 09-Jun-2022 by Jonas:
    I wish more casinos were like this. I speak to Ken on the live chat a lot and he’s always been very helpful to me. It’s a good site and the people who made it are very talented. – source: TrustPilot
  • 02-Jun-2022 by Billux:
    I’ve worked out the RTP at the site is unfair. I played through £200 at 75p per spin and didn’t hit a feature until I’d been through £188. It only paid out £13 even then. – source: TrustPilot
  • 26-May-2022 by Melissa:
    They gave me extra spins to make up for a problem I had. That’s amazing customer service. – source: TrustPilot
  • 12-Feb-2021 by Kevin:
    My experience was not good at all. They are totally scammer and their staff was too rude to deal with. They all need serious up-gradation. – source: TrustPilot
  • 10-Feb-2021 by Greg:
    They all are looting the money from the public. First, their depositing was too slow and then withdrawals took almost 21 days to complete. A total waste of time and money. – source: TrustPilot
  • 03-Feb-2021 by Natalie:
    The gaming collection was good and they were attractive too. My withdrawals went well and deposits were accepted within a minute or two. – source: TrustPilot
  • 16-Dec-2020 by Kathleen:
    Not recommended, just a bunch of jokers. Withdrawals were slow at times. When I tried to contact support staff because of lags in slots they simply ignored me. – source: TrustPilot
  • 17-Nov-2020 by Andrew:
    I managed to win some big but when it came to withdrawal they were too slow to handle. Honestly, they have no idea how to run sites like this. – source: TrustPilot

Casino Cruise Review 2022

If you pay big money to take a trip on a cruise ship, you’ll probably find there’s a luxury casino aboard your vessel. Many of us dream of taking a trip like that, but not all of us can. For those who can’t, Casino Cruise from Genesis Global Limited might be the next best option. The design of this online casino is kitted out to look like a cruise ship, and there’s a nautical theme throughout. A good theme doesn’t make a good casino, though, so is Casino Cruise as good as it looks? This is where you’ll find out.

casino cruise screenshot

New Player Welcome Offer

You have a choice of two welcome offers when you join Casino Cruise. You can accept either the regular casino welcome offer or the live casino welcome offer. We’ll look at the regular casino welcome offer first up. It’s a 100% matched deposit on first deposits only, with a minimum qualifying deposit of £10 and a maximum of £100. The bonus funds come with an x40 wagering requirement, which is a little steep. The maximum bet you can place with your bonus funds is £5 each time. New players who take this option also get 200 free spins on selected slots, handed out at 20 per day for ten days. You can’t withdraw more than £100 from free spins winnings no matter how much you might technically win. First deposits made using e-wallets do not qualify for this offer.

If you’d rather take the live casino welcome promotion, you’ll find its terms to be broadly similar. It’s still a matched deposit on first deposits, and it still has the same £10 minimum and £100 maximum. You can’t make any bets bigger than £30 with bonus funds and must wager the bonus x40 before withdrawing. The bonus can only be redeemed on certain games (not poker, for example), and winnings from bonus funds are capped at £2000.

Ongoing Promotions

There are more ongoing promotions at Casino Cruise than there are at any of the Casino Cruise sister sites, including the flagship Genesis Casino, which is an interesting move on Genesis Global Limited’s part. We’ll take them in the order that they’re listed on the casino’s promotions page. The first is the Monthly Splash Bonus, which is a pair of deposit bonuses each month. The bonus is only valid if the first deposit is made before the first Wednesday of each month. In both cases, deposits are matched at 50% up to a maximum of £100 and have the usual x40 wagering requirement attached to them. 

Next up is Monday Breeze, which is available once a week on Mondays. It’s only open to players who have deposited £50 or more in the seven days prior to the Monday and amounts to a 25% matched deposit with a cap of £100 each week plus ten free spins on specified slots. We don’t want to keep mentioning the x40 wagering requirement, so assume it applies to all offers unless we say otherwise. 

Players at Casino Cruise are also entitled to a Weekend Freebie so long as they’ve deposited at least £10 in the seven days prior to Thursday and have made two or more deposits of £50 or more during their lifetime with Casino Cruise. The freebie might change from week to week but will usually involve a matched deposit, some free spins or a small bonus credit. 

Casino Cruise hosts a Tuesday Pool Party. There’s no real pool, and you won’t get wet, but you will get up to £200 in matched deposit bonuses (max 25% boost on deposits) every Tuesday so long as they make their qualifying deposits on that day. 

Finally, there are Bank Points, which is as close as Casino Cruise comes to operating a loyalty program. Customers receive one bank point for each £20 they deposit. These points are worth £20 each when withdrawn, but the minimum for withdrawal is 1000 points. Reaching that mark will take a while for most players. 

Pros and Cons

Pros:-

Casino Cruise brings a luxury casino feel with more than two thousand games and well-thought-out promotions. 

If you have an e-wallet, withdrawals from Casino Cruise are instant. 

Cons:- 

The wagering requirement attached to bonus funds at Casino Cruise is x40 across the board, which is uncompetitive when compared to top casinos. 

There aren’t many bingo rooms, and there’s no sportsbook. 

Featured Casino Games and Slots

Casino Cruise Banner

Casino Cruise offers almost everything you might want it to. The immense collection of online slots is the site’s main appeal, but there’s also blackjack, poker, a handful of bingo rooms, roulette, and a live casino full of modern game shows with real presenters. You can even play a few of the slots for free to see if you like them before you spend your money. Speaking of slots, here are the most popular ones at Casino Cruise. 

Book of Dead: If Book of Dead by Play’n Go had an RTP above 95%, it might be the perfect slot. It’s come to be seen as the greatest Egyptian-themed slots game ever made and started a whole new trend with its bonus features. Whenever you see a “book of” slot, it means the main bonus in the game is a free spins round during which one or more symbols from the base game turn into expanding symbols for easier wins. That trend started here. The combination of the low RTP and low volatility are a downside worth being mindful of, though. 

Starburst: There isn’t an online slots game in the world more popular than Starburst by NetEnt. It’s almost a decade old, and yet it still feels fresh thanks to its atmospheric music and eye-popping visuals. Every wild symbol that lands in Starburst also expands and grants a respin as part of the deal, and the slot’s ten paylines recognise wins in both directions. RTP is 96.09% and variance is low, so it won’t chew up your bankroll too quickly. 

Big Bass Bonanza: Reel Kingdom took all the elements that made Fishin’ Frenzy popular and improved upon them in Big Bass Bonanza, which was released in 2020. If you land a fisherman symbol on the same spin as a few money fish, you’re on for a win. It’s a basic mechanic, and it’s just the old ‘collect’ symbol in disguise, but it suits the fishing theme perfectly and brings the whole slot to life. RTP is 95.67%, with above-average volatility. 

Deposits and Withdrawal Methods

All of the Genesis Global Limited casinos offer the same payment methods, terms and conditions, and they’re good terms. Casino Cruise accepts deposits via fifteen different routes, all of which cost nothing and fund your account immediately. The only deposit methods that don’t also work for withdrawals are Boku mobile payments, Paysafe cards and Maestro debit cards. For withdrawals, everything is instant apart from Apple Pay and Visa debit, which might take up to three days. When we say “everything,” we mean every major e-wallet from PayPal to MuchBetter plus the Trustly Instant Bank Transfer service.

Customer Support and Licensing

Customer support at Casino Cruise is provided over the phone on a freephone telephone number (within the UK), through live chat or by email. The choice is yours, and you should find that support is available no matter what time of day you need it.

The license that covers Casino Cruise was granted by the UK Gambling Commission and is held by Genesis Global Limited. As we noted earlier in this review, though, it’s not a clean licence. Genesis Global Limited was fined £3.77m and had conditions attached to its licence after breaching rules designed to protect customers in 2020. It even had its licence briefly suspended, although it’s back in force now. Further licenses are held with regulators in Sweden, Spain and Malta.

Verdict

The plethora of promotions at Casino Cruise makes it stand out even among a range of quality casinos at Genesis Global Limited. If promotions matter to you, it makes sense to choose this casino ahead of all the other casinos in the range. Before you spend money, though, be aware that the wagering requirements attached to those bonuses are above the UK average. That’s the only note of caution we have about this otherwise-excellent casino.

Casino Cruise Mobile

Casino Cruise – A Deeper Dive

Casino Cruise on Social Media

At first glance, it looks like Casino Cruise has a pretty good grip on promoting itself on social media. After all, it has an official presence on Facebook, on Twitter, on YouTube and on Instagram. Look a little closer, though, and you’ll see that it hasn’t been keeping up with all of these accounts. There hasn’t been a post on the Casino Cruise Twitter account since 2019. The casino used to put time and effort into making posts with bespoke graphics on Twitter, but after about two years, it decided that it was no longer worth the effort to create content for the meagre amount of followers (below 150) it has on the platform. The story of the Casino Cruise YouTube account is similar. There hasn’t been a new video uploaded for three years, and even then, it was a basic video showing people how to use Casino Cruise with RapidTransfer. It attracted fewer than 200 viewers yet did better than any of the previous four videos to be uploaded to the channel. The Casino Cruise YouTube Channel has fewer than 75 subscribers, so again the decision to abandon it was probably down to lack of interest.

Things are a little different on the Facebook-owned platforms, which are Instagram and Facebook itself. In fact, the two accounts often get the same content posted to them, whether that’s an attempt to jump on a current trend or an advert for a specific game or promotion. Casino Cruise has fewer than 200 followers on Instagram, but building up a following on Instagram is difficult for a casino. It’s a very different story on Facebook, where the casino has over 4,500 likes and followers. That’s a massive number for a casino and is impressive if it’s been built up organically, but there are question marks around that. If a casino has a large organic following, it should get regular interactions on the content in posts. Most of the posts made by Cruise Casino on Facebook have received no interaction at all.

Casino Cruise is a Genesis Global Limited Casino

Genesis Global UKGC

Genesis Global Limited is a large, successful casino network company based in Malta. It opened its doors there in 2014 and spent three years laying down its foundations before acquiring a licence to operate in the UK in 2017. Since then, it’s picked up additional licences in Sweden and Spain and might spread even further afield in the future. Looking at how popular the Genesis Global casinos are and how many players visit them every day all over the world, you’d be tempted to say that the Genesis Global Limited story has been one of non-stop success. That isn’t the case.

The first warning sign for Genesis Global Limited came along in 2019 when the company was fined by authorities in Sweden for various breaches of its operating licence. The casino network company failed to heed that warning. The UK Gambling Commission started an investigation into Genesis Global Limited’s conduct the following year and identified major concerns. The problems the Commission saw were considered so serious that Genesis Global’s operating licence was briefly suspended, resulting in the sudden withdrawal of all of the company’s casinos from the UK market. The suspension was lifted, but Genesis Global was still forced to pay a £3.77m fine in December 2021, was issued with a formal warning and had further conditions attached to its operating licence. The failures identified by the Commission included failing to confirm the source of funds on six-figure deposits made by people who didn’t earn anything like enough to afford them, failing to intervene when customers lost vast sums of money in short spaces of time, and accepting assurances about source of funds from customers without asking to see documentary proof. The restoration of the company’s licence indicates that the Commission is now satisfied, but Genesis Global Limited will presumably be on its best behaviour from now on.