Big Wins

Big Wins Sister Sites

Superb Bet

Superb Bet positions itself as a premier destination for bettors, with a particularly strong emphasis on sports betting. Though other Big Wins sister sites may offer sports betting alongside their casino offerings, Superb Bet takes this focus to the next level. That said, the casino aspect of Superb Bet hasn’t been sidelined; a generous welcome bonus of up to £1000 is up for grabs for new members. However, when it comes to visual design, Superb Bet falls somewhat short. Unlike the engaging or even whimsical themes found at many other Big Wins sister sites, the aesthetic at Superb Bet could be described as rather uninspiring. This is a pity, especially given that the platform’s range of offerings is fairly solid. Overall, while it’s a reliable choice for betting, it may not be the most inspiring option within this particular network of casinos.

Magic Win

Magic Win is the member of the Big Wins sister sites family where Halloween isn’t just an October celebration – it’s a party that lasts all year round. The witch hat logo of Magic Win is rather distinctive and sets the tone for the casino nicely. The aesthetic is kept up on every page of the site, with spooky imagery and some nice nods to Halloween-style celebrations in other parts of the world, like the Day of the Dead in Mexico. None of this would mean anything if Magic Win couldn’t back up its good looks with good content, so we’re happy to say that the £6000 welcome promotion at the casino is better than you’ll get from nearly any of the other Big Wins sister sites. The cherry on the top of the cake is that sports betting has recently been added to Magic Win, thus rounding out its offerings and making it one of the most complete options on the Lava Entertainment platform.

Ocean Breeze Casino

Ocean Breeze Casino unmistakably carries the design hallmarks typical of Big Wins sister sites, a uniformity that stems from their parent company, Lava Entertainment. Although some might consider template-based designs to be somewhat generic, Lava Entertainment’s versions are strikingly aesthetically pleasing. This is particularly notable when compared to several UKGC-licensed casinos, which can sometimes fall flat on the visual front when they’re put together with templates. Nevertheless, the consistency in design across Big Wins sister sites could render the user experience a bit monotonous if you’re navigating through all of the options one at a time. However, what Ocean Breeze Casino lacks in design innovation, it makes up for in its promotional perks. The casino’s sizeable welcome bonus, which could go up to £6,000 for players who maximise their initial deposits, is particularly enticing. While the casino may not be a trailblazer in the online gaming world, its promotional offerings are compelling enough to attract attention.

Spicy Jackpots

If you were to take only a passing glance at it, Spicy Jackpots seems to blend in seamlessly with the other Big Wins sister sites. However, upon a more meticulous examination, the platform reveals itself to be distinct and multi-faceted. While several Big Wins sister sites feature sportsbooks, Spicy Jackpots raises the bar. The platform’s focus on sports betting is unmistakable, with its homepage’s biggest banner spotlighting English football sensation Declan Rice. This not only underscores the emphasis on football betting but also sets the site apart as uniquely oriented towards it. Yet, it would be a mistake to think that sports betting is the sole focus here; Spicy Jackpots also caters to slots enthusiasts with an extensive and exciting slots section. The homepage even features a dedicated segment that keeps players updated on forthcoming tournaments, which often come with substantial prize pools that encourage continued patronage. In terms of versatility among Big Wins sister sites, Spicy Jackpots could arguably be considered the most comprehensive.

Love Casino

Themes in the iGaming industry can sometimes feel repetitive, with certain motifs like Irish luck appearing ad nauseam across platforms. Love Casino, however, breaks the mold with its unique romantic theme. Visually, it’s a stand-out among the Big Wins sister sites, capturing your attention with a fresh and engaging aesthetic. But Love Casino isn’t just about surface-level appeal; it backs up its striking visuals with some substantial offerings. The welcome promotion at Love Casino is nothing short of staggering, with a total potential value of £10,000. Such a massive incentive is one of the largest we’ve come across in the industry. Granted, the wagering requirements do temper the excitement somewhat, but they don’t entirely negate the value of this generous offer. The one area where Love Casino diverges from many of its Big Wins sister sites is the absence of a sportsbook. This platform is devoted to slots and live casino experiences, making it a sub-optimal choice for those seeking sports betting opportunities. However, if slots and live casino games are your focus, Love Casino could very well be the best choice among the Big Wins sister sites.

Big Wins News

30th August 2024: Gambling Pro recently shared its thoughts on the Big Wins Casino sister sites, providing an in-depth review of what players can expect from this relatively new entrant in the online gambling scene. The reviewers celebrated how Big Wins Casino has quickly positioned itself as a contender in the non-GamStop market, thanks to its substantial welcome bonus and extensive game selection. New players are welcomed with a five-stage bonus that can reach up to £5,000 and 500 free spins, making it an attractive offer for those looking to maximise their initial deposits. However, the review notes that the wagering requirements tied to these bonuses are quite steep, which may deter some players. The casino’s gaming library is robust, featuring over 3,000 titles from top-tier developers such as NetEnt, Playtech, and Evolution Gaming. Whether you are a fan of slots, table games, or live casino experiences, Big Wins offers a diverse selection that caters to various preferences.

Additionally, the platform supports a wide range of payment methods, including traditional bank cards, e-wallets, and cryptocurrencies, ensuring that players have plenty of options when it comes to managing their funds. On the downside, the review points out that Big Wins Casino does not offer sports betting options, which might be a drawback for players who enjoy wagering on sports alongside their casino games. But overall, the review concludes that while Big Wins Casino has its pitfalls, it remains a worthwhile platform for players looking for a wide variety of games and generous bonuses, especially those who prefer non-GamStop sites.

3rd August 2024: Big Wins Casino, already notorious for its ‘very low’ safety index rating at Casino Guru, finds itself in deeper trouble following recent customer complaints. A UK player, who chose to remain anonymous, flagged a disturbing issue where a £600 withdrawal request made on July 9, 2024, was inexplicably returned under the guise of ‘fraud monitoring.’ Despite the player’s efforts to reach out via customer service and support emails, there has been a troubling lack of clarification and response. As of today, the casino has not provided any satisfactory explanation or resolution, exacerbating the player’s fears about the potential non-receipt of funds.

Casino Guru’s involvement, spearheaded by Veronika, a complaint specialist, initially tried to shed light on the matter by engaging directly with the player, inquiring about past transactions and KYC verifications, and requesting evidence such as screenshots of the transaction and communications with customer support. The player confirmed that they are a fully verified customer, having used only their deposited funds without bonuses, which typically complicates withdrawal processes. Yet, repeated contact attempts with the casino’s customer service yielded only generic responses, and promises of an expedited resolution went unfulfilled. Adding to the complexity, emails to the provided customer service addresses were returned, indicating potentially deeper systemic issues at Big Wins Casino. Katarina, another Casino Guru analyst, took over the case with a promise to initiate external communication with the casino, but the situation remains grim. The casino’s persistent silence in response to mediation attempts has led Casino Guru to extend the case resolution timeline by an additional week. Should this period lapse without a response, the complaint will be marked as ‘unresolved,’ further tarnishing the casino’s already precarious reputation.

3rd July 2024: The online casino reviewers at Just UK Club recently turned their attention to the Big Wins sister sites, offering a detailed examination of what sets these platforms apart in the competitive digital gambling arena. The reviewers applauded Big Wins for quickly making an impression by melding traditional casino elements with modern cryptocurrency options, presenting a unique gaming experience after the platform launched in 2022. The noted pros of Big Wins Casino include its vast game portfolio, with over 5,000 slots and classic games from prominent studios, ensuring a rich selection that caters to various tastes. If English isn’t your first language, that is unlikely to be an issue as the multilingual platform caters to players from around the globe.

The casino is also celebrated for its super-fast payouts and an appealing bonus program that generously rewards new and returning players. The welcome offer alone extends up to £5,000 across six deposits, complemented by 500 free spins on popular slots like Wolf Gold and Starburst XXXtreme. However, there are some drawbacks to consider. The minimum cashout limit is relatively high, which could be a deterrent for casual players who prefer accessing their winnings more frequently and with less accumulation. Additionally, unlike many of its competitors, Big Wins does not offer sports betting, which might narrow its appeal to players looking for a comprehensive gambling platform that includes both casino games and sports wagering. Despite these cons, the benefits of Big Wins Casino might well outweigh the negatives for many players. The extensive selection of games and the robust bonus offerings provide compelling reasons to engage with the platform.

7th June 2024: Judging by the Big Wins Trustpilot page, it is safe to say players haven’t been having much fun there recently. The reviews paint a bleak picture of customer experiences, with the platform’s TrustScore sitting at a dismal 1.6 out of 5. The vast majority of reviewers, 89% to be precise, have rated the site with just one star, highlighting a range of issues primarily centred around failed withdrawals and unresponsive customer service. One particularly frustrated user, Adam Lee, detailed his ordeal of waiting two months for a bank transfer of over £1000, only to have it vanish without a trace. After successfully withdrawing a smaller amount using cryptocurrency, he found himself still owed nearly £700, with the site now appearing to be non-existent and all support emails bouncing back.

Another user, Steve, who initially left a negative review, later updated it after managing to secure a couple of payouts. He noted an improvement in the withdrawal times to about 24 to 48 hours but also mentioned that the casino still does not register properly, posing a continued risk to players. Steve offered advice to other users struggling with withdrawals, suggesting a specific contact within the company who could potentially assist. Despite Steve’s somewhat positive update, other recent reviews remain overwhelmingly negative. Paul Jones shared his ongoing struggle, having waited over eight days for a withdrawal with no success. He expressed doubt about the site being a scam but requested any additional contact information that might help resolve his issue. Similarly, Carly Price reported waiting three weeks for her withdrawal, facing repeated disconnections from online support staff and finding the website inaccessible.

9th May 2024: Strangely, now when you visit Big Wins casino and attempt to engage with any of the promotions and games, you’re instantly led to another casino with the domain Basswin.com. It is highly suspicious that Bass Win Casino doesn’t disclose who the platform is operated by or has anything in the way of licencing information. This means that if something goes wrong, there is absolutely no opportunity for recourse – you’re entirely on your own, and as this platform has all the hallmarks of an online casino that will do you over faster than the speed of light. Sure, there is the reassuring presence of games provided by trustworthy iGaming developers such as Pragmatic Play, NetEnt, and Evolution Gaming, but as for the rest of the platform, it screams ‘playground for the naïve’.

Undoubtedly, plenty of casino fans, especially those who prefer to pay and play with cryptocurrencies will see the appeal in Bass Wins, which is entirely themed around the hit Big Bass online slot game franchise. The promotions, tournaments and lotteries look incredible, in that way that screams ‘this is too good to be true’. Currently, the casino is hosting a two-week lottery, which will wrap up on the 19th of March, after giving players the chance to win bonus money prizes, worth up to £2,000. The prizes are tiered, and you can unlock the tiers by buying a certain number of tickets. For example, to be in with a chance of winning prizes in the fourth tier, you will need to spend £5,000 on 500 tickets.

15th April 2024: While some players have gotten lucky with the Big Wins sister sites, that isn’t the case for every player. On the 15th of April, one not-so-lucky player headed to the platform Casino Guru to air their grievances with the platform as a result of the online casino failing to pay the player their dues, which totalled £1,043. In the summary of the complaint, the deputy complaints team leader, Katrina, stated that the casino player, from the UK, had been experiencing issues withdrawing his winnings for over two months, and when attempting to get in contact with the casino’s customer support team, all of the automated messages were replicas, indicating that, effectively, when it comes to the customer service team, the lights are on but there is nobody there as all of the communications are dealt with by bots. Casino Guru is currently awaiting a response from Big Wins Casino; however, as the casino already has a low safety index rating from Casino Guru, it is unlikely that the complaint will be dealt with in a satisfactory manner.

If you head over to the Big Wins profile on Casino Guru, you will find that the safety rating couldn’t be much lower; it currently rests at 1.1 / 10. There are several factors which have dragged the safety index rating down, including the fact that there is an unfair maximum win rule in place, which can restrict your capacity to win big if your number of deposits is relatively low. Furthermore, Big Wins Casino does not hold a genuine online casino licence.

Big Wins Casino Key Information

Name	Big Wins
Web Address	bigwins.com
Number. of Sister Sites	20
Top Sister Sites	Superb Bet, Magic Win, Ocean Breeze Casino, Love Casino, Spicy Jackpots.
Operator Name	WinBet NV, AKA Lava Entertainment, FKA Mad Entritanment DS DV
Licensing Status	Unlicensed.
Bonus Terms	x50 Wagering.
Contact Email	[email protected]
Trustpilot Score	1.6 out of 5.0 (+50 reviews).
Payment Terms	24-48 hours (debit card, bank transfer, Bitcoin, other crypto).

Big Wins Review 2024

The first casino a new operator launches is literally make or break for the company behind it. If all goes well, it can open the door for an entire network of casino and iGaming sites, potentially attracting thousands of customers. If things go badly, it’ll likely be the only iGaming site the operator ever comes up with. Big Wins is, as we’ve mentioned above, the first casino site from Lava Entertainment. It’s since led to a spate of new casinos from the operator, so what went so right that so many follow-ups came in such short succession? Let’s review it and find out.

Big Wins Welcome Promotions

The welcome promotion at Big Wins sounds almost too good to be true. In some ways, it is. While it’s technically possible to extract £5000 in bonus cash from Big Wins as a new player, you’ll have to stick with the casino for quite a while and spend a considerable amount of cash.

The very first deposit a new player makes at Big Wins is met with a 400% deposit match, subject to a maximum of £2000. One hundred free spins on one of the top Big Wins slots are thrown in as part of the deal. That’s followed by a similar promotion on second deposits, which are matched at 200% up to £1000, and come with another one hundred spins. On deposit three, new players get a 100% matched deposit up to £500 plus – you guessed it – another one hundred free spins.

The welcome promotion doesn’t end there. Fourth deposits are matched at 100% up to £500 again, and the same offer applies to deposits five and six. A further package of one hundred free spins accompanies all of those deposits. The free spins are assigned to a different slots game on each occasion, thus allowing players to get a sense of the scope and scale of the Big Wins games portfolio.

There are, as you might expect, strings attached to these promotions. For each instalment of the bonus, the minimum acceptable qualifying deposit is £20. All bonus funds are subject to a wagering requirement of x50. While it’s far from the highest wagering requirement we’ve ever seen, it’s still considerably higher than the industry average of x35.

Ongoing Promotions

Having put so much thought, effort and value into its welcome promotion, it appears Big Wins has decided to lift and coast. There aren’t, as of the time of writing, any other promotions available at the casino. Big Wins doesn’t have any loyalty programmes or VIP packages. Once those six deposits have been made and the attached bonuses have been used, that’s all you get.

What are the Pros and Cons of Big Wins?

Pros: The combined value of the welcome promotion at Big Wins is absolutely massive. You’re unlikely to see a welcome bonus with such a high maximum value at many UKGC-registered casinos. Big Wins promises never to keep players waiting longer than 48 hours for a withdrawal to be processed and offers deposit and withdrawal support for cryptocurrencies if players so desire.

Cons: Big Wins doesn’t have the benefit of a UK Gambling Commission licence, which means that UK-based players play here at their own risk. We’ll talk more about the casino’s licence a little further down this page. As generous as the casino’s welcome promotion is in terms of maximum value, the associated wagering requirements of x50 for all bonus funds are higher than we’d like them to be.

Top Games at Big Wins

Big Wins has the look of a glamorous VIP casino thanks to the quality of the splash banner graphics on its homepage, but it’s actually fairly simple when it comes to the games it offers and how it lays them out. There are only two iGaming categories at Big Wins; “Casino Games” and “Live Casino.” Slots take priority on the casino’s homepage, many of which come with attractive animated thumbnails to draw attention. Here are the top three slots at Big Wins.

Big Bass Bonanza: There won’t be many readers surprised to see Big Bass Bonanza listed here. It’s one of the world’s most popular online slots and has held that position almost ever since Reel Kingdom released it in late 2020. The idea of using fishing metaphors or a fishing theme for a slots game isn’t new, but Reel Kingdom appears to have perfected the art. When you manage to land a cash fish and a fisherman symbol at the same time to reel in the money, you’ll instantly begin to see the appeal. Several Big Bass Bonanza sequels have been released, but plenty of players still prefer the original.

Rainbow Ryan: The Irish theme is an even less original choice than the fishing theme when it comes to making slots games, but this particular Irish-themed slots game comes from Yggdrasil. You can generally rely on the Scandinavian provider to put a twist on the games it creates, and Rainbow Ryan is no exception. As it turns out, Rainbow Ryan is quite the rock star. The production values on this slot are exceptionally high, and the bonus features make it possible for all six reels to sync together for enormous payouts. The maximum jackpot in Rainbow Ryan is x5100 against your stake.

Pearl Lagoon: Peal Lagoon is a veteran slots game now, having been online since 2012. That means you shouldn’t expect it to look as pretty as a more modern creation – but it remains popular here for a reason. Like most Play’n Go slots, Pearl Lagoon combines high volatility with below-average RTP, but the provider’s many fans never appear to be overly concerned about that. It’s a basic under-the-sea-themed slots game, with multipliers and a free spins feature to help spice things up a little .

Withdrawal Processing and Support

Helpfully, Big Wins has a banking page. Not enough online casinos include banking pages, and we’re always appreciative of those which do. There are four approved withdrawal methods at Big Wins; bank transfers, Bitcoin, other crypto payments via Coinspaid or Expay. The first three methods have an upper limit of £5000 per transaction, but Expay has a lower cap of £2000. There are no fees for withdrawals, and the estimated processing timeline is between 24 and 48 hours for all methods. That unfortunately means that instant withdrawals aren’t possible at Big Wins.

Customer Support and Licensing

If you want or need to get in touch with the support team at Big Wins, there’s a live chat link in the bottom-right corner of every page of the casino’s website. Our understanding is that live chat is available on a 24/7 basis. If you’d rather not use live chat for any reason, the alternative is to email [email protected].

Big Wins says that it’s covered by Master Licence 34389464EU, granted by the government of Curacao. The same licence would cover all of the Big Wins sister sites should any appear in the future. However, we haven’t been able to verify that any such licence exists. The numerical format isn’t right fore Curacao licences, and none of the Curacao regulatory websites claim to hold any licence for this casino.

Big Wins – The Verdict

If Big Wins was covered by a UKGC licence, it would be a perfectly adequate casino site. It has plenty of slots and games to offer, and it has an enormous welcome promotion to roll out the red carpet to new players. The counterpoints are that withdrawal options are fairly limited, wagering requirements are too high, and the casino doesn’t have the all-important UKGC licence. We’re unable to recommend casinos that don’t have that licence, but we’re aware that plenty of players are happy to step outside the safety zone and play at non-UKGC-regulated casinos anyway. If you’re one of them, you’ll probably find that Big Wins is as good as any.

What are players saying about Big Wins?

Here are our condensed / reader’s digest summaries of recent player reviews of Big Wins.

• 09-Apr-2024 by Jay:
  I’m still waiting for my withdrawal after sending over 25 emails without any response. This is the worst casino I’ve encountered, and I wouldn’t recommend playing here. If you do, make sure to take screenshots for proof! – source: Trustpilot
• 02-Apr-2024 by Ciara Kiely:
  Avoid this site! I made a withdrawal on 9 Feb and still haven’t received the money. Customer service is unhelpful, closing the chat mid-conversation when asked about the timeframe for the withdrawal. – source: Trustpilot
• 20-Mar-2024 by Arvydas:
  I made a withdrawal on 28 Jan, but it’s still pending. Customer support is ignoring my emails, and it’s clear they don’t intend to process my withdrawal. Stay away from Big Wins and their sister sites like Spicy Jackpots and Golden Lion. It’s all a scam! – source: Trustpilot
• 12-Mar-2024 by Mary:
  I received my withdrawal today, which I requested on 21 Feb, but the wait was nerve-wracking due to so many negative comments here. Be cautious and check the licensing details thoroughly. Many sister sites like Winner Casino are known for delayed withdrawals and poor customer support. – source: Trustpilot
• 22-Feb-2024 by Claire:
  This site is a scam; they refuse to pay out winnings. I’m well past the 21 business days for withdrawals, and they terminate the chat when confronted. Avoid at all costs. – source: Trustpilot
• 18-Feb-2024 by Gethin:
  Big Wins does not pay out winnings. Customer service is rude and arrogant. Unlike their sister site Oceanbreeze, where I always get paid within five days, Big Wins has been withholding my withdrawals since 8 December 2023. Avoid this site; it’s a big con. – source: Trustpilot
• 18-Feb-2024 by Louise:
  Scam! Do not deposit here. The wagering requirement is £4,000, which is just unrealistic and designed to prevent you from winning. Avoid this casino entirely. – source: Trustpilot
• 16-Feb-2024 by Allan:
  This is the biggest scam site I’ve ever played on. All I got were dead spins, the bonuses were a joke, and their sister sites are no better. Stay away from this place! – source: Trustpilot
• 14-Feb-2024 by Daniel:
  Avoid this site if you can. They offer a huge welcome bonus, but the wagering requirement is 50x. The withdrawal process can take anywhere from 7 to 21 working days, and customer service is very slow. – source: Trustpilot
• 02-Feb-2024 by Ataman:
  I’m not surprised that they’re rated 1 star on Trustpilot. They’ve been holding my winnings for a month and now ask me to wait another month. This is a scam; they take your money and don’t pay out for months, if at all. How are they even allowed to operate? – source: Trustpilot