Casino Lab

Casino Lab logo

Casino Lab sister sites include Casino Planet, Vegas Hero, Sloty, Kassu, Genesis Casino, Pelaa and more.
Casino Lab (casinolab.com) is operated by Genesis Global Limited at 28, GB Buildings, Level 3, Watar Street, Ta`Xbiex, XBX 1301, Malta.

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Casino Lab Sister Sites 2022

Genesis Casino

Genesis Casino logo

The only way we can kick off a list of Casino Lab sister sites is by talking about Genesis Casino. The name of the network company that owns Casino Lab is Genesis Global Limited. Genesis Casino is the casino they chose to attach their name to. It’s their flagship, their point of origin, and the most important gambling site on the platform. You can almost tell that simply by looking at it. It comes with the entire Genesis Global range of more than 1300 casino games and online slots and promises access to a jackpot pool worth more than £16m. Even the smaller “Prize Pool Nova” weighted in at £6.5m at the time of our visit. Genesis Casino is an absolutely massive online casino site with every modern feature that a player could hope to find, and while we rarely make such outright statements when writing these reviews, it’s better than Casino Lab.

Casino Joy

Casino Joy logo

Welcome to the Genesis Global Casino limited that “sparks joy.” Casino Joy is one of the most similar of the Casino Lab sister sites, and by that, we don’t just mean that it has a similar name. It also has a similar product range and a similar range of promotions. The pick of the Genesis casinos tend to be those which have the word “casino” in their name, and Casino Joy isn’t an exception to that rule. With a pink and blue colour scheme, Casino Joy aims to both put a smile on your face and provide you with a relaxed, laid-back place to play your favourite slots. Every classic from every great provider is here for you to choose from, but don’t forget to check out the live casino if you’re into seeing human faces while you place your wagers. You can even trade in the slots welcome offer for some live casino bonus funds if you wish.

Casino Gods

Casino Gods logo

Despite some confusion about its name, this Casino Lab sister site is called “Casino Gods,” not “Casino of the Gods,” even though the latter option would have been a better description of the website’s theme. Presenting a cheery take on ancient history, Casino Gods is extensively decorated with smiling, animated versions of ancient Greek and Roman gods, each of whom has a specific promotion to offer to players. As the website says itself, “the gods are alive.” As for what’s meant by “Casino Gods” – maybe this is where the gods of the online casino world come to play. They could certainly make worse choices because this site has access to the same colossal jackpot pool and online slots and gaming range as Genesis Casino. If the position of “flagship” wasn’t already taken by Genesis Casino, it’s entirely conceivable that Casino Gods would fill that role for its parent company.

Vegas Hero

Vegas Hero logo

Vegas Hero takes the “Hero” part of its name very seriously. There’s a James Bond-meets-Ocean’s Eleven feel to this casino site, with visuals that look like they’ve come straight from a big-budget Hollywood action movie. It’s strikingly good looking, but that wouldn’t mean anything if Vegas Hero wasn’t able to back up its aesthetic appeal with some compelling casino action. We’re pleased to say there’s no shortage of action available at this Casino Lab sister site. It might not have quite the same stash of jackpot money as the Genesis casinos at the top of the range, but it places a greater emphasis on games with live dealers, game shows, and table games. That’s what makes it worthy of the “Vegas” name, and that’s what keeps players coming back to Vegas Hero time and again.

Spela

Spela logo

Spela doesn’t quite measure up to the other Casino Lab sister sites if we’re talking about style or graphic design. However, it measures up perfectly if we’re talking about gaming content. Genesis didn’t spend as much time on Spela as they did on Vegas Hero when they were designing the site’s look and feel, but they still made sure to pack it with the same roster of games that are on offer at Genesis Casino. This casino might take a more low-key approach than its siblings, but the quality of the products that it offers shouldn’t be underestimated because of that fact. You’ll be rubbing shoulders with the Swedes if you enter Spela’s live dealer games because this site is still more popular in Sweden than it is in the UK, but it’s been catching on over here since it acquired a UK licence, and there’s no reason why it won’t catch up with the rest of the Genesis crowd eventually.

Casoola

Casoola logo

Logging onto the Casoola site feels a little bit like turning into a cartoon and walking into an episode of “Futurama.” Matt Groening might not have been involved in designing the futuristic science-fiction characters and robots that show up all over Casoola, but he’d approve of them. We think he’d be especially fond of Fernando – a bartender robot with a very similar appearance and demeanour to Bender from the animated series. The title of “best looking Genesis Global casino” is hotly contested, but Casoola is the most experimental and the most amusing. This casino has more character than most of the Casino Lab sister sites put together but still comes with the same fearsomely impressive array of casino games, with well over 1300 in the library.

Sloty

Sloty logo

Sloty styles itself as “the city of slots.” It might be more accurate to describe this Casino Lab sister site as a fantasy island of slots. As is made clear from the dream-like images and animations on its homepage, Sloty is a casino that lives on a cloud, full of skyscrapers and rainbows and watched over by figures from legend and mythology. It doesn’t have quite the jaw-dropping visual appeal of Casino Lab or Genesis Casino, but it has a strong sense of identity and an atmosphere all of its own. As you’ll almost certainly have guessed from the name alone, Sloty is a casino site all about online slots. It offers a few other games, just as all of its sister sites do, but online slots are its main business and what it does best. To that end, it has one of the deepest and most varied slots selections on the internet and more than a handful of promotional offers to go with them.

Casino Cruise

Casino Cruise logo

If you’re the kind of person who’s lucky enough to have been on a cruise ship in recent years, you may have noticed that casinos are increasingly common aboard such vessels. Not all of us have the time or money to go cruising around the world and sampling floating casinos, but Casino Cruise is here to pick up the slack for us. This, unsurprisingly, is a Casino Lab sister site with a travel theme. The theme is a little more gentle here than it is with some of the other sites under the Genesis umbrella, but there’s enough of it to establish a “luxury” atmosphere that gets you excited about playing slots and exploring the various promotions on offer. Casino Cruise does a better job of dividing its games up into categories than some of its siblings, with clearly defined areas of the site for roulette games, “must fall” jackpots, table games and brand new releases. You don’t need a ticket to get aboard this cruise, so set off whenever you like.

Spinit

Spinit logo

The motto of this casino is a very simple one – if you can’t spin it, it probably isn’t fun. On the homepage of this Casino Lab sister site is the bold claim that there are more than 1300 games here, and each and every one of them can be spun. We’d like to see someone try to spin a card table, but we digress. Spin It is more akin to Sloty than any of the other Genesis Global sites because of the strong focus on online slots above any other form of casino entertainment. The focus is so absolute that the casino lacks anything else in terms of a theme, but not every casino website has to have a dazzling theme. There are plenty of players who never notice the theme because they hone in on the gaming collection, and Spin It has nothing to worry about in that regard. The site-specific prize pool tends to run well into seven figures too, so it’s a place that welcomes high-rollers and jackpot chasers.

Pelaa

Pelaa logo

Pelaa was a casino site with a unique idea when it launched a few years ago. It did away with the rigmarole of having to actually register an account to play casino games and allowed anyone to play so long as they could provide a means of making deposits and claiming withdrawals. That’s no longer the case, and we’re not sure whether that’s down to regulatory pressure or a simple change of heart from the network company. Pelaa now operates in precisely the same way as all of the other Casino Lab sister sites, but it still promises fast withdrawals as a way of gaining an edge on the competition. The sharp, clean cartoon theme of the site is easy on the eye, and the constantly-refreshing list of recent winners is a reminder that the site is busy and potentially generous. Pelaa is the hidden gem of the Genesis Global Limited range – although not anymore because we’ve just told you about it.

Can Casino Lab be trusted?

trust score

★★★★★

Casino Lab is a 3 Star trusted casino.

1. UKGC License Casino Lab is covered by UK Gambling Commission licence 45235, held by Genesis Global Limited.
2. UKGC Fines Genesis Global Limited was fined £3.77m and warned about its future conduct in December 2021 after breaching its licencing conditions regarding anti-money laundering, identifying customers, and customer interaction.
3. Customer Service Customer support agents at Casino Lab can be contacted via 24/7 live chat, email, or on the phone.
4. Trustpilot Score After over 250 reviews, Casino Lab has a rating of 2.4 out of 5 with Trustpilot. The score is below average for a casino.
5. Company Location Genesis Global Limited has its headquarters in Malta.
6. Visible T&C’s Terms and conditions are not displayed next to promotions at Casino Lab. However they can be viewed with a single click.
7. Social Media Presence The Casino Lab Facebook profile is active, but its Twitter account has been suspended, its Instagram is restricted, and its YouTube account has no content.
8. Number of Sister Sites Genesis Global Limited operates thirteen Casino Lab sister sites.
9. Games portfolio Casino Lab works with multiple big name providers and features well over 1000 casino games.
10. Gamstop links Casino Lab supports Gamstop, and carries a Gamstop logo and link.
Overall SCORE > ★★★★★ – 3/5 Stars

What are players saying about Casino Lab?

Here are our condensed / readers digest summaries of recent player reviews of Casino Lab.

  • 01-Mar-2022 by Chris:
    I’ve been playing at Casino Lab for several months and at first, I got my withdrawals within 48 hours every time. Now it’s changed. I’ve been waiting for a large withdrawal for ten days and I’m getting no help from customer services. – source: TrustPilot
  • 22-Feb-2022 by Jodie:
    I’m having the same problems as a lot of other people who write reviews on here. They make withdrawals so difficult. So far they’ve had my payslips, utility bills, photo driving licence and birth certificate and it still took them more than a week after all that to give me my money. – source: TrustPilot
  • 10-Feb-2022 by Alexis:
    I’m still waiting for a response from them after requesting a withdrawal last week. They’re fine paying out small withdrawals in 24 hours but when you win something big they stall you. I find it completely unacceptable. – source: TrustPilot
  • 10-Feb-2022 by Pete:
    I don’t get why this casino has so many negative reviews. I’ve been with them a while, had a couple of good wins of a few hundred pounds each and got my withdrawals really quickly. Good work Casino Lab, keep it up.. – source: TrustPilot
  • 03-Feb-2022 by Tom:
    All was well at first. My account was verified quickly, I had some wins on the slots, and then I went to make four withdrawals. My account was immediately blocked because I’m apparently self-excluding? I’m definitely not, and I will contact UKGC if they don’t sort this out. – source: TrustPilot
  • 18-Mar-2021 by Jordan:
    Withdrawal processing time was too much, and their wagering policy was outdated. The verification process was also pointless. This casino was a total waste of time. – source: TrustPilot
  • 18-Mar-2021 by Sarah:
    I will give them zero stars in customer service as their staff was very rude and was not cooperative. Games were too slow and bonus offers were limited. – source: TrustPilot
  • 16-Mar-2021 by Kate:
    This casino is a total scam as their withdrawals processing time is unbearable. Once you deposit your money at this casino they are not going to pay you back. – source: TrustPilot
  • 16-Mar-2021 by Tony:
    Experience at this casino was awful as they refused to process my funds. Tried to contact support service but they all were ignorant. I am going to sue them. – source: TrustPilot
  • 14-Mar-2021 by David:
    The registration process was never-ending, documentation was also way too complex. I really didn’t like their games as they all were slow and old. – source: TrustPilot
  • 01-Mar-2021 by Martin:
    Staw away from these scammers as their payout methods were too complex and were not optional. They took almost a month to process my money. This is totally unfair. – source: TrustPilot
  • 28-Feb-2021 by Lisa:
    It was a poor experience at this casino as their depositing processing time was too much. Customer service was useless and unskilled. Winning was also difficult at this casino. – source: TrustPilot
  • 23-Feb-2021 by Barrie:
    This casino was absolutely a joke as their games were rigged and slots were limited. Their live chat was not available for players. They still have my money and they are not giving it back to me. – source: TrustPilot
  • 30-Jan-2021 by Starc:
    Casino lab didn’t impress me very much as their registration process was difficult and time taking. They also blocked me twice without giving any clarification. – source: TrustPilot
  • 13-Jan-2021 by Luke:
    Deposited some money last night and I managed to win but they were not accepting my withdrawal request. Tried to contact customer service but no one was responding. This is ridiculous behaviour. – source: TrustPilot

Casino Lab Review 2022

Casino Lab sets itself up as an experimental casino site, different and unique compared to all of the many Casino Lab sister sites. It has a mad professor (complete with an enormous moustache) as a mascot character and a fashionable steampunk style. When it comes to aesthetics, Casino Lab has got it nailed. Does it play as good as it looks, though? Reading this review is the way to find out everything you need to know about this Genesis Global Limited casino.

casino lab screenshot

Welcome Bonuses

You have to pay close attention to the small print if you truly want to understand the Casino Lab welcome offer. New players can receive “up to” £100 in bonus funds and three hundred free spins to go with them. The bonus, described as a “welcome infusion” to match the theme, is a matched deposit. It has to be selected at the time of making the first deposit and selected from the dropdown options that appear at the time. Whatever a player deposits is matched at 100% up to the £100 cap. Free spins are awarded at a rate of thirty per day and can only be redeemed on the Reactoonz slot. All bonus funds come subject to an x40 wagering requirement, which is a tad higher than the x35 average across the casino industry in the UK.

Ongoing Offers

Ongoing offers and monthly promotions are, for the main part, conspicuous by their absence at Casino Lab. Maybe the professor hasn’t got around to brewing them up in the laboratory yet. You’re not going to find a VIP loyalty system here, nor much in the way of substantial rewards for existing customers.

Once a month, players can use a 25% matched deposit offer to claim up to £100 in bonus funds, subject to the same wagering requirements as the welcome offer. There’s also a “weekly ingredient offer” for every player who deposits £20 or more each week. The offer delivers another 25% matched deposit bonus up to £100 and a further ten free spins to be used on a selected online slots game.

Website Design

The lack of promotions means that Casino Lab is, in some ways, lacking in substance, but it’s certainly not lacking in style. As we alluded to at the beginning of this review, it’s a fantastic looking website. It’s very obvious that some talented web designers were put to work in the building of Casino Lab, and a lot of thought was put into the layout and the player experience. You shouldn’t struggle to find anything here.

Browsing through the list of games is as easy as scrolling down the homepage, where the entertainment is divided up into categories like live games, new releases, popular slots, big jackpots, Megaways slots, and more. If the constant scroll is more effort than you care to make, further options are available from the side menu. There’s a handy tab for promotions, and clicking the menu button opens up access to the live casino, payment method information, and all the support and contact options. If every online casino was as well-designed as Casino Lab, the entire industry would be a better place.

We’ve praised the steampunk aesthetic of Casino Lab already, but we’re happy to do it again. It’s very “of the moment” in terms of web fashion, but it’s genuinely stunning and makes Casino Lab seem like a fun, modern place to come and play casino games. Casino Lab has weaknesses, but the design isn’t one of them.

Top Games and Developers

Casino Lab Banner

There are several hundred online slots and casino game developers in the world, and no website works with all of them. No website should want to work with all of them even if such a thing were possible because some developers are significantly better than others. Casino Lab doesn’t have every single top-tier operator as a supplier, but it has enough of them to ensure that players have a tremendous range of options to choose from. 

The provider that gets its name listed first at Casino Lab – which is quite an honour – is Sweden’s NetEnt. You’ll know them best as the makers of the world-famous Starburst slot, but they also brought us Gonzo’s Quest, Fruit Shop, Twin Spin and the official Jumanji video slot, among many more. 

Red Tiger comes next, and you can generally spot a Red Tiger online slots game from its outstanding graphics. The King Kong-inspired Primate King is a good example of what we mean by that, but Reel King Mega (and the whole Reel King series) is what the provider is known best for. You’ll find almost every slot in that series at the site. 

Pragmatic Play is listed third. Aside from setting the entire casino world on fire with “Drops and Wins” games, Pragmatic Play pumps out an average of three new games every month of every year. Among their past hits are Wolf Gold, Sweet Bonanza, Fruit Party, and Great Rhino. There are hundreds of Pragmatic Play slots at Casino Lab, so if you’re a fan of their style, you won’t be short-changed. 

If you’re a fan of the extended series of “Vikings” slots by Yggdrasil, you’ll be happy with what you find at Casino Lab. They’re all here, as is Valley of the Gods, Easter Island 2, Golden Fish Tank and the adorably cute Pushy Cats. 

No selection of great slots and games providers would be complete without Microgaming. The long-tenured casino company provides Casino Lab with Immortal Romance, the official Terminator 2 online slots game, Thunderstruck, Mega Moolah, and many more. 

Other providers who contribute games to Casino Lab include Quickspin, ISoftBet, Big Time Gaming, Push Gaming, Skywind, and Wazdan. 

Payment Methods

We think it’s very unlikely that there’s a casino site out there that accepts more e-wallets than Casino Lab. In no particular order, Casino Lab allows players to deposit and make withdrawals through MuchBetter, Skrill, EcoPayz, Neteller, Neosurf, Jeton, MiFinity, and eZeeWallet. In each of those cases, withdrawals are supposed to be instant. PayPal withdrawals are also instant.

If you don’t have an e-wallet or you’d prefer to use your Visa debit card, Mastercard debit, or Apple Pay, you’re looking at an average wait of 1-3 working days to receive funds into your account after requesting a withdrawal.

Customer Services

Getting hold of help when you need it should never be a problem at Casino Lab. Live chat support is open at all hours, but you may have to wait in a queue if all the agents are busy. Telephone support is also available during core hours, and if all else fails, you can email them and ask for help that way. Some players report that the initial responses on live chat come from a bot, but you should find you’re able to get through to a real person if the bot isn’t helping.

Conclusion

Casino Lab is a couple of small tweaks away from being a world-class casino website. It has an outstanding portfolio of games but lacks the necessary promotions to keep players interested in those games for the long term. If a few more promotions were added and the terms and conditions of those promotions were made more clear than they are right now, the casino would be onto a winner. Still, though, we can’t ignore the fact that Casino Lab’s parent company was hit with a large fine from the UK Gambling Commission in 2021, and at least some of that fine was caused by issues with the way the company handled customer interactions.

Casino Lab Homepage

Casino Lab Promotions and Marketing

Casino Lab Advertising

Casino Lab still looks as fresh as it did on the day it was launched. Its cutting edge style makes it stand out from the crowd, but it had a little help in breaking through the noise with a promo video that first aired in September 2020 on social media. Accompanied by a jazzy soundtrack, the short commercial introduced us to the Casino Lab professor and his zany friends. The advert was once available on YouTube – although it isn’t anymore – and additionally ran on Twitch TV.

Twitch TV was also chosen as the place to air another promotional video that announced the casino’s welcome promotions in late 2020 and early 2021. Those promotions aren’t available anymore, which might be why the advert is impossible to find today.

Casino Lab – Best For Payment Methods

In July 2021, Casino Lab was voted as the best casino for its depositing and withdrawal methods by the independent reviewer, Lean Back Player. Considering that they were up against Sun Vegas, Grosvenor Casino, Leo Vegas and Jackpot Village, that was quite the accomplishment for Casino Lab.

Players are able to deposit £10 – £5,000 with every deposit transaction, and payments on debit cards, e-wallets, prepaid cards, mobile payments and bank transfers are all instant. For withdrawals, e-wallets and online bank transfers are instant, while debit card and bank transfers will take 1 – 5 days. Even the unpopular move of applying a transaction withdrawal fee wasn’t enough to take the top prize away from Casino Lab, and the casino has ended the practice since then anyway.

In November 2021, the Zettle Terminal was launched in the UK by PayPal. The PoS terminal has made it infinitely easier for retailers and casino operators to accept payments on mobile. This landmark move in the industry gave merchants infinitely more freedom and facilitated faster payments. Casino Lab was one of the very early adopters of PayPal as a payment and banking, which was a smart move on their part, it meant that PayPal’s 300 million worldwide customers could easily and effortlessly use PayPal as a preferred method of payment and withdrawal method. To this date, PayPal is considered to be one of the safest modes of banking while purchasing goods online and withdrawing big wins from UK online slot casinos.

Casino Lab: Inside the Mind of the Alchemist

Casino Lab Advert

Ever since the Harry Potter franchise swept the UK by storm, there has been a renewed interest in all things alchemy. Genesis Global Limited spotted a gap in the online slot market and more than filled it by opening Casino Lab in 2020.

Throughout your spin sessions at Casino Lab, you will always be in the company of alchemists, but not alchemists like you have known before. To make sure that Casino Lab comes with a truly unique and interesting theme, they mixed the magic science theme with some Steampunk stylings.

For anyone that was brought to Casino Lab because of the authentic theme, here are some online slots that offer the same kind of magic as the casino.

1.The Magic Cauldron: The Enchanted Brew – Pragmatic Play (2021)

The Magic Cauldron is easily one of the best potion-themed online slot games on Casino Lab. The immersive cluster pay slot game plays out on a 7 x 7 reel grid that can award up to 5,000x for the highest value cluster. To give the game a truly magical feel, there are four potion reel modifying features, including giant symbols, symbol upgrades and wild rushes. If that wasn’t enough, the game also comes with avalanche reels.

2.Book of Oz: Re-Spin Feature – Triple Edge Studios & Microgaming (2018)

The Book of Oz series of slots is based on the popular Wizard of Oz fantasy. It is by far one of the most inventive slot games that feature the Book Of mechanics. It gives players the option to re-spin individual reels, at a cost. There are no limits on the number of times players can re-spin reels without spinning all of the reels. Most of the bonus action is waiting for players in the free spin bonus feature where symbols expand and fill whichever reel they land on. The max win is also 5,000x in this game.

3.Rise of Merlin – Play N Go (2019)

Before Harry Potter and Gandalf came around, Merlin was by far the most popular wizard – he was a trusted advisor and legendary sidekick to King Arthur, but in Rise of Merlin, it is Merlin that is the main man. The slot takes players back to the 5th century while incorporating modern features and glossy graphics. Yet again, you can win 5,000x with this high volatility slot game that allows spinners to snag big wins on every spin. Catching 5 crystal ball wild symbols in a winning combination will award 500x the line bet.

4.Sweet Alchemy – Play N Go (2018)

Play N Go sugar-coated alchemy to present players with their unique game, Sweet Alchemy. With every winning combo, the sugar rush meter will fill up, once full, the meter will trigger the free spin bonus feature. If you could imagine a magical revival of the Candy Crush saga where real money can be won, you’ll be right on the money with Sweet Alchemy. Players will also be able to find wild symbols on the gigantic 9 x 9 grid.

5.Great Book of Magic Deluxe – Wazdan (2018)

Great Book of Magic Deluxe allows players to choose between playing a low, medium or high volatility math model. Whichever way players choose to play, the action will happen on a 5 x 3 reel grid that comes with 20 pay lines and, of course, book of mechanics. In addition to the expanding symbols in the free spin feature, there are also wild symbols and a 50 / 50 gamble bet feature. With the high volatility mode, the max fixed jackpot comes in at 5,150x.