Casumo

casumo logo 2021

Casumo has no sister sites, but similar casinos are listed on this page. 
Casumo (casumo.com) is operated by Casumo Services Limited, Unicorn Centre, Triq L-Uqija, Ibragg, Swieqi, SWQ 2335, Malta. 

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Casumo Sister Sites 2022

In the strictest of terms, there are no Casumo sister sites. Casumo is the only casino owned and operated by Casumo Services Limited, and it stands alone. If you’re looking for something similar to Casumo, you may be interested in checking out one or more of the alternative Casumo sister sites we’ve listed below.

Party Casino

Party Casino logo

Party Casino makes for a great alternative Casumo sister site because it offers the same combination of casino products that Casumo does. Party Casino offers a large range of slots, and so does Casumo. Party Casino also offers sports betting, and so does Casumo. Neither of the casinos is better known for its sports betting range than they are for their traditional casino portfolios, but that’s what makes them so similar. Party Casino belongs to the LC International casino network, which includes massive names like Ladbrokes and Coral. If you’re looking for a similar experience to Party Casino but with the backing of a massive network, Party Casino might well be your best bet.

Bwin Casino

Bwin Casino logo

We’ve gone with Bwin Casino as our next stand-in Casumo sister site for many of the same reasons that we chose Party Casino as the previous one. Like Casumo, Bwin Casino is known for one aspect of casino gaming but also offers another. It’s just that with Bwin Casino, the roles are reversed. Casumo is a well-known online slots website that happens to additionally offer sports betting. Bwin Casino is a sports betting website that also offers slots. The sites are both opposite and equal. If you like the sound of Party Casino, it’s reasonable to assume that you’d also enjoy what’s on offer at Bwin Casino. Both sites belong to LC International Ltd, so there’s some crossover in the range of games available and the style of presentation. Bwin Casino also comes with some impressive exclusive slots and games.

888 Sport

888 Sport logo

888 Sport is, as the name strongly implies, a far more sports-dedicated casino site than Casumo – so why have we included it in our list of alternative Casumo sister sites? The answer isn’t so much about what 888 Sport is as it is about what 888 Sport is connected to. 888 Sport is one of the most popular sports betting websites in the UK, and it owes a lot of its fame to being part of the 888 UK Ltd network and carrying the 888 name. Each of the three “main” 888 casino brands are portals to each other. If you visit the 888 Sport site, you have one-click access to both 888 Poker and 888 Casino. In that way, the 888 Sport site replicates everything you can do at Casumo. In fact, given that poker is also an option at 888 Sport, you could even say it does a little bit more.

William Hill Casino

William Hill Casino logo

You’re probably getting the gist of why we’re choosing these casinos as potential Casumo sister sites by now. We suspect that you’re also more than familiar with what William Hill is and what the company does, too. William Hill Casino was once a standalone site owned by the William Hill Group, but after a few years of trying and failing, the company decided that the approach of having two different websites didn’t work. They took down the William Hill Casino site and incorporated its functions into the primary William Hill site instead. Now, all the casino games that players enjoyed at William Hill Casino are contained within a minisite at William Hill – and players can also bet on sports while they’re there without having to leave the website in order to do so. It’s a common-sense approach, and it makes this version of William Hill Casino broadly similar to Casumo.

32Red Sport

32red Sport logo

The story of 32Red Sport is very similar to the story of William Hill Casino. There was a time when there were separate websites for 32Red Sport, 32Red Poker, 32Red Casino and 32Red Bingo. When 32Red became the property of the Kindred Group, there was a change in philosophy about how to handle the family of casino sites. 32Red Bingo was torn down altogether, but 32Red Sport and 32Red Poker were incorporated into 32Red Casino to create one enormous, powerful casino brand. You’ll know where we’re going with this by now if you’ve been paying attention – 32Red Sport makes a good alternative to Casumo because of its product range, depth, and variety. You might never find another casino exactly like Casumo anywhere else, but there are “close enough” alternatives out there if you know where you look for them – which you do now.

Can Casumo be trusted?

trust score

★★★★★

Casumo is a 3 Star trusted casino.

1. UKGC License Casumo Services Limited holds licence 39265 with the UK Gambling Commission.
2. UKGC Fines In March 2021, Casumo Services Limited was fined £6m and issued a warning after failing to comply with customer interaction, social responsibility, and prevention of anti-money laundering licencing conditions.
3. Customer Service Live chat is open 24/7 at Casumo, and email support is also available, but there isn’t a telephone service.
4. Trustpilot Score Casumo has been reviewed more than 1300 times at Trustpilot, and has a rating of 1.7 out of 5.
5. Company Location Casumo Services Limited is Malta-based.
6. Visible T&C’s Terms and conditions are listed alongside all of Casumo’s promotions.
7. Social Media Presence Links to the official Casumo Casino Facebook and Twitter accounts are provided at the bottom of the homepage.
8. Number of Sister Sites There aren’t any Casumo sister sites. Some alternatives have been provided on this page for comparison purposes only.
9. Games portfolio Casumo Casino is stocked by a variety of world-class providers, and has a portfolio of over 2000 games.
10. Gamstop links The Gamstop logo and link appears near the bottom of the Casumo homepage.
Overall SCORE > ★★★★★ – 3/5 Stars

What are players saying about Casumo?

Here are our condensed / readers digest summaries of recent player reviews of Casumo.

  • 27-Feb-2022 by Darren:
    Players should leave Casumo to fail. The way I’ve been treated is so horrible that I hope everyone who works for them loses their job. – source: TrustPilot
  • 26-Feb-2022 by Alana:
    I’m having big difficulties getting my account verified, and until that’s sorted I can’t withdraw anything. Customer service isn’t helping. I’ve never had this kind of problem with a casino before. – source: TrustPilot
  • 24-Feb-2022 by Rahul:
    I play at Casuno Casino and I think it’s really good. I withdraw my money with no problems and I keep on playing. You guys should trust this casino. – source: TrustPilot
  • 23-Feb-2022 by Fil:
    I’ve been a customer for four weeks so far and I’ve mostly enjoyed it. I’ve had a few nice wins but I’m probably a little down overall. That’s OK because the site entertains me. After the first two weeks, I feel like I started winning less often though. – source: TrustPilot
  • 20-Feb-2022 by Ann Marie:
    Casumo is such a bad company, they don’t pay out. My withdrawals have been pending since mid-January. I’ve sent them all my verification info but I’ve still got nothing and now they’ve blocked my account because I keep messaging them. Good luck if you play here, but be careful. – source: TrustPilot
  • 01-Jan-2021 by Ramsey:
    I’ve been using Casumo for several years, and I’m quite impressed with their services. – source: TrustPilot
  • 26-Dec-2020 by Samantha:
    Tried to withdraw my winnings, but they wouldn’t verify my request, even though I’ve sent all the required documents. – source: TrustPilot
  • 05-Dec-2020 by Stephen:
    The sites great, but the communication is quite slow when talking about large withdrawals. Feels fishy for some reason. – source: TrustPilot
  • 06-Nov-2020 by John:
    Their service is excellent, and I can say that because I’ve used countless casinos on the net. Withdrawals couldn’t be faster, and the support is great too! – source: TrustPilot
  • 03-Nov-2020 by Lop:
    Their customer support is terrible, and the VIP managers never keep their word. The only thing I like about them is their slot selection. – source: AskGamblers
  • 03-Nov-2020 by Raul:
    User interaction is poor since I kept getting logged out every now and then. The games collection is quite commendable, and I loved the slots they have on their site. – source: AskGamblers
  • 21-Oct-2020 by Wiley:
    Casumo’s game variety is quite commendable, but like the other players have mentioned countless times on the internet, their account verification is really slow, and they really need to do something about it. – source: AskGamblers
  • 20-Oct-2020 by Prince:
    They’ve disappointed me in every aspect of their service. I got a big win and they took a month to pay me, and the support kept making excuses for the delayed service. – source: AskGamblers
  • 01-Oct-2020 by Darwin:
    The casino is ok, but I had to wait a week and a half to get my £200 withdrawal, which is a big win for me. The customer support is really good, on the other hand. – source: TrustPilot
  • 13-Sept-2020 by Jap:
    The site’s functionality is good and you’ll hardly ever see any errors. However, ever since last year, their casino has been really dead, especially in my case. – source: AskGamblers

Casumo Review 2022

Casumo’s motto is “your new favourite casino.” Player reviews on Trustpilot suggest the motto isn’t well-chosen. Reviews at places like that can occasionally be a little salty, though, as casino players tend only to leave reviews when they’re unhappy with something. Generally, it’s because they’ve lost money. Is there something to those reviews, or does Casumo still pack enough charm ten years after its launch to attract new players and hang on to those it has? We’ll get to the bottom of that question by reviewing the casino.

casumo laptop screenshot 2021

Welcome Bonus

Casumo’s welcome offer is a comparatively gentle one. New players who choose to opt into the offer will receive a 100% matched deposit the first time they credit their Casumo account, subject to a maximum of £25 in bonus funds. They’ll also receive twenty free spins on the always-popular Book of Dead slot by Play ‘n Go. Both the free spins and the bonus funds come with an x30 wagering requirement, which is roughly in line with the average across the UK online slots scene.

Monthly Promotions

This is an area where Casumo is more than a little vague. There are various passages on the casino’s homepage that hint at the presence of ongoing rewards and monthly promotions, but hints are all they are. The site comes up light on detail. Here’s what we know – or think we know – from what little Casumo has been willing to give away.

Placing live bets in Casumo’s live casino or spinning the reels of its online slots accrues points for a player no matter whether that player’s wagers win or lose. These points ensure that regular, loyal players at Casumo are rewarded “automagically” (their word, not ours). The more points a player receives, the more their “progress bar” fills up. Once it’s full, rewards will be given. Those rewards can include bonus cash, matched deposit bonuses, or free spins.

There’s also mention of a weekly prize pool of £27,500, which players can compete for in head-to-head competitions, but no information about specifically how or when. Still, Casumo claims to hand out 62,000 rewards each year with a combined value of £1.45m.

Pros and Cons

The games portfolio at Casumo is the casino’s biggest positive point. Two thousand is a big number, and we’re not just talking about any old two thousand casino games. Casumo works with only the best providers, so you can be sure that the best work of the best designers in the business is right there in the Casumo games library. We like the design of the casino website, too. It makes intelligent use of white space, and it’s super easy to find your way around it.

Many of the complaints about Casumo at Trustpilot are about either long waits for withdrawals or poor customer service. We can see why. There’s no telephone-based customer service available, and withdrawals take three days to process. That’s three days before Casumo will even attempt to send your money to you, after which you could be waiting for several more days, depending on the withdrawal method you’ve used. The fact that Casumo Services Limited was fined £6m for a glut of failings, including those related to customer interaction, in March 2021 suggests there’s some fire to go with all the smoke of the customer reviews.

Casumo Banner

Featured Games and Slots

With more than two thousand slots and games to consider, players at Casumo at least won’t be bored while they’re waiting for their withdrawals to reach them. What’s amazing about the online slots section of the casino is that despite the massive range of options, it’s the same old slots that have risen to the top. The most popular online slots at Casumo Casino are likely to be very familiar to you – and if they aren’t, it’s probably high time you gave them a try. 

Wolf Gold: This is a controversial statement, but Wolf Gold is hands-down the best thing Pragmatic Play has ever done. Yes, we include all of their Drops and Wins games in that statement. They struck gold when they released this North American canyon-themed classic in 2018 and broke the mould in the process. Mustang Gold was a fine attempt to follow it up, but it couldn’t recapture the unique charm of Wolf Gold. If you’ve never played it before, all we can tell you is that you’ll be howling at the moon just as surely as any wolf would if you will every position with full moon symbols during the respins feature. 

Big Bass Bonanza: Big Bass Bonanza is a Fishin’ Frenzy clone. It just happens to be more popular than all of the other Fishin’ Frenzy clones because it was one of the first to be released, and it’s an especially well-made one because it was produced by the expert hands of Reel Kingdom. Like almost all of the fish-themed slots that have come out in the past few years, Big Bass Bonanza is a Cash Collector slot that’s at its best when you’ve landed money symbols and collect symbols on the same spin. To fit in with the theme, the money symbols in this slot are represented by fish, and the collect symbol is a fisherman. The slot is thought of as being volatile, which makes it all the more of a shame that the max win is only x2100 against your stake.

Chilli Xtreme 4 Ways Boost: This is a far more modern slot than the other two we’ve looked at from Casumo’s “featured” section, and it comes from Playtech. When Playtech decides that it’s going to back a slots game with features, it generally goes all-in. It’s certainly done so here. The well-realised Mexican theme is merely a backdrop to a slot that can expand its reels so far that at its peak, it offers 262,144 ways to win. Random wilds might turn up on any spin, and some of them explode and create more wilds in the process. There’s always something happening in this slot, but the RTP is horribly low at 93.96%. 

As we mentioned when we were discussing alternative Casumo sister sites, there’s also a full sportsbook at Casumo, along with an equally impressive live casino. You can’t play bingo here, but pretty much everything else is catered for. 

Deposit and Withdrawal Methods

Everything we think we know about deposits and withdrawals at Casumo comes from the logos that the website features in its footer. There’s text in the FAQ section of the site that makes it clear there should be a table detailing the various deposit and withdrawal methods and how long it takes to process them, but the table is missing. This is something that Casumo should fix as soon as possible because, without it, players are in the dark.

The payment methods supported – or, at least, suggested by the footer – are Visa and Mastercard debit cards, Apple Pay, Skrill, MuchBetter and Neteller e-wallets, PaySafe voucher cards, and PayPal. Some players might be able to credit their accounts by using Pay By Mobile, but that may vary depending on the network in question. Casumo takes 72 hours to process a withdrawal request, after which any further delays will depend on the chosen method. No further information is available because the relevant section of the Casumo website is missing.

Licencing and Customer Support

Casumo Services Limited holds a valid licence with the UK Gambling Commission, although it has a warning and conditions attached to that licence after being fined in March 2021. The primary method of customer support at Casumo is live chat, which is initially conducted by a bot. A human operator will take over if the bot is unable to resolve your query. The only alternative to live chat is email.

Conclusion

There are some casinos that look a little rough around the edges but are a genuine pleasure to play. Sadly, Casumo seems to have the opposite issue. It looks fantastic, but there are problems here. Customer service is a major weakness and a frequent cause of complaints from players. Banking policies aren’t clear because there’s important information missing from the FAQ section. The casino has been fined by the regulator in part because of how it interacts with its customers. Casumo doesn’t have any true sister sites because it’s the only casino site operated by its parent company. It’s likely that you’d have a better time at one of the alternative suggestions that we made at the top of this page.

 

casumo mobile screenshot 2021

Casumo Sponsorships and Partnerships

Casumo Extends Its  Reading FC Partnership

In August 2021, Reading FC and Casumo extended their long-standing partnership. After the contract was signed, a spokesperson for Reading FC reflected on their time in partnership with the casino brand. He announced that Casumo had gone above and beyond to not only promote the club but to promote equality and inclusivity too.

Casumo’s director of marketing teased the promise of a future transition that would see Casumo Cares becoming a focal point in the sponsorship network. Casumo Cares is a support service for players struggling with gambling addiction. The service can be used by players at any online or land-based casino. Their slogan, “When the Fun Stops, We Are Here to Help”, takes the old idiom “When the Fun Stops, Stop” to a new level, by becoming a place to turn for players who may have developed an unhealthy relationship with gambling.

Through the service, Casumo Cares educates, provides proactive support, keeps minors and vulnerable safeguarded and provides advice on how to help loved ones.

Casumo Speaks to Casino Beats 2021 Interview

Phil Manzi, the Director of Marketing at Casumo casino sat down with the reputable casino magazine, Casino Beats, in November 2021 to discuss sponsorships, the increasing numbers of online slots published, and the contemporary challenges faced by European and UK casinos. Manzi highlighted the pitfalls of the over-regular market which is making it harder for gambling brands to find sponsorship space. However, that isn’t something that Casumo has historically had to deal with. For a time, they were the main kit sponsor for Reading FC, but there has been plenty of public noise around casino brands as kit sponsors. A third of all football fans polled in a recent study declared that they wouldn’t buy a football kit with a gambling brand logo. However, Casumo found a clever way around this, with Reading FC, they moved from being a shirt sponsor to being an official partnership.

In the interview, Manzi emphasised the importance of sports sponsorships, but he didn’t evade the responsibility that casino brands should feel when it comes to promoting brands to young and vulnerable sports fans.

The interview proved just how hard the minds behind Casumo work to align their marketing morals with sponsorship opportunities. Judging by his opinion on the integration of the increasing number of online slot games, that integrity carries through to Casumo’s curation of games too.

Manzi acknowledged that the increasing rate of production of new games is slowly but surely impacting the quality of new games. But that isn’t an issue for any Casumo players. With the casino’s commitment to only bringing the best content to UK slot spinners, players won’t risk losing their hard-earned cash on sub-par games. The casino also puts the best games prominently at the forefront by tying them in with promotions.

At the end of the interview, Manzi left clues about how the casino was going to expand next. He teased that the casino could soon be available to players in Germany and Canada.

Casumo Reading

Slotmill Teams Up with Casumo Casino

As we have already discovered, Casumo is incredibly discerning when it comes to choosing which game developers they partner with. With that in mind, it spoke volumes when they signed a licencing agreement with Slotmill in August 2021. This move by the two companies brought the award-winning Relax Gaming titles onto Casumo.

Slotmill titles find a number of ways to set themselves apart from the rest. The most obvious USP is their high-end graphics that achieve a modernist feel without having to copy any other developer that is known for its aesthetic innovation. Once the slots start spinning, players will find user-friendly frameworks that provide max player entertainment and incredible win potential.

The founder of Slotmill, Johan Ohman, had the following to say about their recent partnership:

“The agreement with Casumo is super exciting as it will make the Slotmill games available at another Tier 1 operator. Casumo offers a unique experience which is player focused and it aligns perfectly with the product design philosophy of Slotmill.”

Some of the top online slot games that are set to move across to Casumo from Slotmill include Merlin’s Fortune, Thunder Wheel, Vegas Gold, Lucky Lucifer, Neon Dreams, Outlaws, Star Spell and Vikings Creed.

The Skywind Group Became Part of the Casumo Network 2022

The Skywind Group may not be one of the biggest game developers in the market, but nevertheless, the pioneers have been making waves in the European betting industry. Now, thanks to their partnership with Casumo, Skywind’s content is now available to players in the UK, Germany and Sweden.

Sponsorhips

Skywind and Casumo signed a deal in the summer of 2021 which saw some of their most popular games becoming fan favourites on the casino. Titles such as Sea of Pearls, Sticky Sevens Megaways and El Paso Gold weren’t just hosted on the Casumo casino website, they were also improved through Casumo’s player engagement strategies. Casumo’s player engagement tools included progressive jackpot pools, and tournaments that all players could enter.

In a press release, a spokesperson for the Skywind Group spoke with delight at the new collaboration, he noted that just like Casumo, Skywind constantly push boundaries to facilitate unique and refreshing gaming experiences for online slot players.

Other networks that partnered with Casumo in recent years include 1X2 Gaming, ORYX Gaming, Playson and the Blueribbon Network. While the casino strengthened their relationship with the unstoppable force, Pragmatic Play and Push Gaming.

Casumo TV ads

2018 – Casumo Free Spins Commercial

Taseer Casumo First Ad 1

Casumo was a little ahead of its time when it released this free spins-themed television commercial in 2018. If you’re a keen video gamer or, more likely, if you have a child, you might be familiar with the enormous popularity of Roblox. If so, you’ll spot an Easter Egg or two in this video. We won’t spoil it for you – you should go and check it out on YouTube. Aside from the Easter egg, the 2018 advert is little more than a digital tour of the casino and its features, along with a strong push of the promotional offers that were available at the time.

2019 – Whenever you want, Wherever you Want

Casumo Ad

Mobile gaming and the concept of playing while on the move was already well-established by 2019, but Casumo decided to hammer the point home anyway with this transport-themed app. A new version of the Casumo mobile app was released around the same time as the advert, which might explain the choice of theme – although we’re going to be talking about that more in a moment. This ad has a comedic tone, showing people playing live dealer casino games while lying in bed or enjoying premium online slots while on the bus. It’s not a groundbreaking commercial, but it was a memorable one and performed well for the Casumo brand.

2019 – The Casumo App

Casumo mobile ad

We told you that we’d be coming back to the Casumo app, and so here we are. Aside from showing off the app in the commercial we mentioned a moment ago, Casumo also released a separate commercial aimed squarely at making people aware of the new app and trying to persuade them to use it. The advert took a “triple S” approach – it promoted the Casumo app as being Speedy, Smooth, and Secure. The app was (and still is) available in both Apple and Android format, and the commercial revisited the “play from anywhere” idea that was explored in the previous commercial. Whether or not both commercials were necessary is debatable, but you can’t have too much promotion.

2019 – Daily Drop Jackpot, Only at Casumo

Jackpot Casumo Ad

The “Daily Drop Jackpot” advert that Casumo aired briefly in 2019 is an exercise in simplicity. It lasts for only twenty seconds, but it makes a big impression and uses a stylish cartoon approach to capture the attention of viewers. The advert could afford to get away with being so short because its message is so easy to understand – someone has to win the daily jackpots at Casumo every day, and that “someone” could be you. Even if a player loses, they’re free to try again the next day – which is a point that the short commercial makes more than once during its running time.

2020 – Jackpots like Snowflakes

Taseer Casumo second ad

“Snowflakes” has come to mean something else in the 2020s, but the definition of the word in this late-2020 advert is that jackpots fall so often that they’re like snowflakes falling from the sky on a winter’s morning. It’s not exactly a mental image that gives us a warm glow, so it’s an unusual choice of theme for the commercial. If you’re able to shake off the weirdness of the theme, you’ll eventually come to understand that the advert is there to tell you that Casumo has a new dedicated “jackpots” section and every game inside the section comes with a massive, potentially life-changing jackpot.