Can Casumo be trusted?
Casumo is a 3 Star trusted casino, here’s why
|1. UKGC License||YES – Casumo Services Limited, UKGC license number 39265.|
|2. UKGC Fines||FINED – Nov 2018 – Casumo was fined £5.85 million due to AML measures and social responsibility failures.|
|3. Customer Service||OK – 24 / 7 Email support via firstname.lastname@example.org but it does not offer live chat.|
|4. Trustpilot Score||BAD – Casumo has scored 1.8 on average out of 5 stars based on 951 reviews on Trustpilot.|
|5. Company Location||TRUSTED – Casumo is operated from SWQ 2335, Malta, which is a trusted location.|
|6. Visible Terms||YES – Casumo has very clear and visible Terms and Conditions.|
|7. Do they pay?||YES – However players are complaining of delays getting through verification.|
|8. SSL Secure||YES – Casumo is SSL secure.|
|9. Wagering on Bonus||GOOD – Casumo’s offers have 30x wagering which is lower than most casinos.|
|10. Gamstop links||YES – Gamstop is in Casumo’s footer.|
|Overall TRUSTSCORE>>>||★★★★★ – 3/5 Stars
Casumo is trusted but has issues with CS.
What are players saying about Casumo?
Here are our condensed / readers digest summaries of recent player reviews of Casumo.
- 01-Jan-2021 by Ramsey:
I’ve been using Casumo for several years, and I’m quite impressed with their services. – source: TrustPilot
- 26-Dec-2020 by Samantha:
Tried to withdraw my winnings, but they wouldn’t verify my request, even though I’ve sent all the required documents. – source: TrustPilot
- 05-Dec-2020 by Stephen:
The sites great, but the communication is quite slow when talking about large withdrawals. Feels fishy for some reason. – source: TrustPilot
- 06-Nov-2020 by John:
Their service is excellent, and I can say that because I’ve used countless casinos on the net. Withdrawals couldn’t be faster, and the support is great too! – source: TrustPilot
- 03-Nov-2020 by Lop:
Their customer support is terrible, and the VIP managers never keep their word. The only thing I like about them is their slot selection. – source: AskGamblers
- 03-Nov-2020 by Raul:
User interaction is poor since I kept getting logged out every now and then. The games collection is quite commendable, and I loved the slots they have on their site. – source: AskGamblers
- 21-Oct-2020 by Wiley:
Casumo’s game variety is quite commendable, but like the other players have mentioned countless times on the internet, their account verification is really slow, and they really need to do something about it. – source: AskGamblers
- 20-Oct-2020 by Prince:
They’ve disappointed me in every aspect of their service. I got a big win and they took a month to pay me, and the support kept making excuses for the delayed service. – source: AskGamblers
- 01-Oct-2020 by Darwin:
The casino is ok, but I had to wait a week and a half to get my £200 withdrawal, which is a big win for me. The customer support is really good, on the other hand. – source: TrustPilot
- 13-Sept-2020 by Jap:
The site’s functionality is good and you’ll hardly ever see any errors. However, ever since last year, their casino has been really dead, especially in my case. – source: AskGamblers
Casumo Review 2021
Casumo is not just a casino or a slots site, it is a gaming supersite that has conquered large parts of Europe since it came to market in 2012. The USP of Casumo is to always be super friendly, honest and open with players, no hidden terms, nothing underhand, it’s a formula that seems to be working.
Casumo (Casumo.com) offers new players a 100% match bonus up to £300 + 30 Bonus Spins. The free spins can only be used on Book of Dead and the deposit match comes with 30x wagering with a £5 max bet.
The story of Casumo – a casino
With the presence of thousands of online and land-based casinos, new casinos which aim at building their own reputation and drive a good number of players have first to set themselves different through providing their customers with unique and unparalleled fun experiences. Casumo is one of those online casinos which succeeded in standing out from the crowd and attracting players with exciting welcome offers and strong player retention. This Scandinavian online casino was established in 2012 and has since then worked tirelessly to be one of the famous and biggest online casinos in Europe and the world as a whole. One of the successful and intelligent steps taken by Casumo Services Ltd; which is the owner of Casumo; is making this casino available in the UK market and promising to fully satisfy UK gaming lovers. This is also a fair and safe place to play as it two reliable licenses which are the UKGC and the MGA licenses.
Loyalty is King
The key reason Casumo is so successful is because of the stickiness of the gaming proposition to players. Casumo rewards players more than any other with its loyalty scheme and allow players not only to earn points but also to level up and unlock greater value rewards. This “gamification” of gambling is the secret sauce that Casumo has and other competitors struggle to compete with.
Casumo slots and casino games
Do you love online casinos which draw a smile on their players’ faces through their massive collection of games? If yes then hurry to give Casumo a try. This gaming site prides itself on its huge library of casino games as it offers more than 2,000 titles (as they say but who’s counting?) from well-known and reliable software providers like Microgaming, Thunderkick but the majority of their games are from the leading supplier NetEnt which mainly provides them with its highly-acclaimed slots like Zombies, Big Bang, Wonky Wabbits, Thief, Aliens and many more. In addition to over 15 progressive slots, bingo games, live dealer games and table games.
Compliance, regulation, safe play, responsible gaming – these terms are all the rage these days and Casumo has jumped on the bandwagon as well to avoid the wrath of the UKGC. Casumo actually launched its own responsible gaming microsite – casumocares.com with 24/7 live chat to help players who may be struggling with gambling addiction.
Casumo is an award-winning site
Casumo has won awards every year since 2012, here are the most recent ones:
- 2020: Online Operator at the ICI Awards
- 2019: Online Casino Operator – ICI
- 2018: Mobile Operator (EGR Nordic)
- 2017: Mobile Operator (EGR Nordic)
Casumo Key Information
Casumo Mobile Screenshot 2022
Casumo in the Media 2022
It is one thing for casinos themselves to claim that they offer the best sports betting odds. Without checking each site before placing stakes, there really is no way of knowing. However, with Casumo Casino, it is a little different. Casumo’s generous odds are constantly being noticed by the media; Sky Sports has constantly picked up on their guaranteed best odds for horseracing and football betting. Casumo also features on many horseracing speciality websites that claim Casumo is the place to be.
Casumo Speaks to Casino Beats 2021 Interview
Phil Manzi, the Director of Marketing at Casumo casino sat down with the reputable casino magazine, Casino Beats, in November 2021 to discuss sponsorships, the increasing numbers of online slots published, and the contemporary challenges faced by European and UK casinos. Manzi highlighted the pitfalls of the over-regular market which is making it harder for gambling brands to find sponsorship space. However, that isn’t something that Casumo has historically had to deal with. For a time, they were the main kit sponsor for Reading FC, but there has been plenty of public noise around casino brands as kit sponsors. A third of all football fans polled in a recent study declared that they wouldn’t buy a football kit with a gambling brand logo. However, Casumo found a clever way around this, with Reading FC, they moved from being a shirt sponsor to being an official partnership.
In the interview, Manzi emphasised the importance of sports sponsorships, but he didn’t evade the responsibility that casino brands should feel when it comes to promoting brands to young and vulnerable sports fans.
The interview proved just how hard the minds behind Casumo work to align their marketing morals with sponsorship opportunities. Judging by his opinion on the integration of the increasing number of online slot games, that integrity carries through to Casumo’s curation of games too.
Manzi acknowledged that the increasing rate of production of new games is slowly but surely impacting the quality of new games. But that isn’t an issue for any Casumo players. With the casino’s commitment to only bringing the best content to UK slot spinners, players won’t risk losing their hard-earned cash on sub-par games. The casino also puts the best games prominently at the forefront by tying them in with promotions.
At the end of the interview, Manzi left clues about how the casino was going to expand next. He teased that the casino could soon be available to players in Germany and Canada.
Slotmill Teams Up with Casumo Casino
As we have already discovered, Casumo is incredibly discerning when it comes to choosing which game developers they partner with. With that in mind, it spoke volumes when they signed a licencing agreement with Slotmill in August 2021. This move by the two companies brought the award-winning Relax Gaming titles onto Casumo.
Slotmill titles find a number of ways to set themselves apart from the rest. The most obvious USP is their high-end graphics that achieve a modernist feel without having to copy any other developer that is known for its aesthetic innovation. Once the slots start spinning, players will find user-friendly frameworks that provide max player entertainment and incredible win potential.
The founder of Slotmill, Johan Ohman, had the following to say about their recent partnership:
“The agreement with Casumo is super exciting as it will make the Slotmill games available at another Tier 1 operator. Casumo offers a unique experience which is player focused and it aligns perfectly with the product design philosophy of Slotmill.”
Some of the top online slot games that are set to move across to Casumo from Slotmill include Merlin’s Fortune, Thunder Wheel, Vegas Gold, Lucky Lucifer, Neon Dreams, Outlaws, Star Spell and Vikings Creed.
The Skywind Group Became Part of the Casumo Network 2022
The Skywind Group may not be one of the biggest game developers in the market, but nevertheless, the pioneers have been making waves in the European betting industry. Now, thanks to their partnership with Casumo, Skywind’s content is now available to players in the UK, Germany and Sweden.
Skywind and Casumo signed a deal in the summer of 2021 which saw some of their most popular games becoming fan favourites on the casino. Titles such as Sea of Pearls, Sticky Sevens Megaways and El Paso Gold weren’t just hosted on the Casumo casino website, they were also improved through Casumo’s player engagement strategies. Casumo’s player engagement tools included progressive jackpot pools, and tournaments that all players could enter.
In a press release, a spokesperson for the Skywind Group spoke with delight at the new collaboration, he noted that just like Casumo, Skywind constantly push boundaries to facilitate unique and refreshing gaming experiences for online slot players.
Other networks that partnered with Casumo in recent years include 1X2 Gaming, ORYX Gaming, Playson and the Blueribbon Network. While the casino strengthened their relationship with the unstoppable force, Pragmatic Play and Push Gaming.
Casumo Extends Their Reading FC Partnership
In August 2021, Reading FC and Casumo extended their long-standing partnership. After the contract was signed, a spokesperson for Reading FC reflected on their time in partnership with the casino brand. He announced that Casumo had gone above and beyond to not only promote the club, but to promote equality and inclusivity too.
Casumo’s director of marketing teased the promise of a future transition that would see Casumo Cares becoming a focal point in the sponsorship network. Casumo Cares is a support service for players struggling with gambling addiction. The service can be used by players at any online or land-based casino. Their slogan, “When the Fun Stops, We Are Here to Help”, takes the old idiom “When the Fun Stops, Stop” to a new level, by becoming a place to turn for players who may have developed an unhealthy relationship with gambling.
Through the service, Casumo Cares educates, provides proactive support, keeps minors and vulnerable safeguarded and provides advice on how to help loved ones.
Casumo sister sites 2022
Casumo does not strictly have any sister sites owned by the same company, but they do have similar websites that provide a comparative gaming experience, these are:
Thrills Casino, owned by Zecure Gaming Limited, was created in 2013 and features, as the name already gives, a thrilling experience to casino players on the net. Their game collection currently includes various casino titles provided by high-level and well-established software providers, where all newbies get a warm welcoming offer of 150% bonus, given to all new players on their first deposit. Infamous slots like Book of Dead and Mega Moolah are included in their game collection, along with infamous game titles of various other categories as well.
A convenient live chat feature is made available on their website interface, allowing players to quickly resolve any issues that they might be having with the website. As for the theming, a dark-blue theme is currently provided on their website, with most of their best-featured games available to access right on their website landing page.
Ikibu casino is an entertaining casino and slot site that, although has a large number of restricted countries, provides a well-managed collection of casino games, provided by a stream of different and high-tier software developers in the market. Both Live Games and instant play games are made available, and it currently does not require its players to download any software to play. The whole casino is fully instant-play, available on both mobile devices as well as computers.
The welcoming offer on this casino is quite generic and provides a 150% welcome bonus offer to all players that make their first deposit using methods like Zimpler, EcoPayz, Visa, and Mastercard. As for the withdrawals, Bank Transfers can also be used in addition to e-wallets. However, e-wallets take 2-24 hours to process, while bank transfers may take up to several days.
Rizk Casino starts off with an offer of “Deposit £100, play with £200”, an offer that is made available to all those new birds on their website that are depositing for the first time. Along with that, 50 additional spins are also being provided, which can be used on a plethora of slots that are being made available to players in their casino.
One of the many unique things regarding this slot title is their hero-mascot, which is named “Captain Rizk”. Additionally, the game collection on Rizk Casino doesn’t just stop at your ordinary casino games like slots and other instant-play games, but branches towards the sports betting section as well, where a plethora of sports and games are being featured, where players bet on and win when their favourite teams win.
Casumo has been quite active in the past years and has been paying special attention to its sports events, especially Football, which is the most focused upon sport on this site. The site is quite interactive with its player base and frequently pulls all sorts of pranks on football fans and even infamous players on its YouTube channel. The site has also had various celebrities do all sorts of hilarious things on its “Play Absurd” challenges. A major part of the increase in the casino’s popularity is its promotions and joint ventures with football clubs like Reading FC, a deal that has helped the casino skyrocket into popularity among Football betting fans. Apart from its sponsorships, another thing that played a major part in helping Casumo set its footing in the casino gaming community is all the great adverts it makes that capture the attention of all the players with the use of stunning visuals and animations.
The casino’s social media pages are filled with such adverts from strictly computer animated ads to full-fledged TV adverts with actors reenacting how hilarious the concept of online gaming can be, following is a brief look at some of the advertisements from the Casumo Casino.
Casumo TV ads
2018 – Casumo Free Spins Commercial
This 2018 TV Commercial from Casumo contains some amazing visuals which take players through the entire journey which they can experience once they join this casino, there is an interesting easter egg for Roblox fans in the advert too which makes it even more interesting. The ad showcases all the major features of the casino from its stunning slot games to its leader board concept and promotional rewards which get featured at the casino like the free spins on Starburst mentioned in the advert.
2019 – Whenever you want, Wherever you Want
In 2019 Casumo made one of its most ironic and funny commercials up to date with various actors reenacting how funny and ingenious online gaming is, the ad features how all the players can experience a premium gaming experience while doing any other thing. You could be on a bus and enjoy your favourite slot games or you can be in bed and play with live dealers on all the amazing live casino games featured on the casino website. This ad explores convenience online gaming presents while also promoting Casumo as the casino of choice for players around the world for all the excellent games and features that the site presents its players with that introduce a sort of ease-of-life element to the overall gaming experience at the casino.
2019 – The Casumo App
After the immense success of the Casumo online casino, the site tried to explore new and inventive ways of reaching a wider audience of online gamers and its solution came in the form of a slick-looking app that works on both Android and IOS, this advert explores this app and all its different features that come with action-packed tournaments, interactive UI and the mobility that comes with the app which allows players to play from anywhere anytime.
2019 – Daily Drop Jackpot, Only at Casumo
A Jackpot here and a Jackpot there, there’re jackpots everywhere at the Casumo Casino which comes with daily jackpots which means that every day there is a new winner that will receive an amazing reward from the casino. The advert shows how if you’re not a winner today then there’s no need to worry and you can try your luck on the next day, or the next one, or the next one, and so on. The 20-second ad uses most of its time telling players to try on the next day, but the impressive visuals presented in the video ad are strikingly beautiful and reminiscent of the casino’s theme.
2020 – Jackpots like Snowflakes
This small advert showcases all the amazing new jackpot games that are being added to this casino that bring all sorts of amazing rewards with them for players looking for more ways to win big. This visually attractive promo for jackpots features regular slots games that now have the added jackpot functionality in them for an even more fun time.
After its immense success in the UK, Casumo is pushing for expansion towards the European online gaming communities with its top-class casino, recently the casino has gotten approval from the Spanish Gaming Regulator to set up its online gaming services in Spain. The site will soon be launching in Spain in all its magnificent minimalistic glory and will feature all the games and bonus promos it’s famous for. As the casino’s sportsbook is frequently promoting football events, this means that the site will also be looking to promote some Spanish football clubs to players who can bet on their favourite clubs and see them shine.
The Casumo universe is always expanding, and its operators are always looking for new horizons to expand upon so it will be quite interesting to see what other countries this casino will push towards in the future.