Casumo
Casumo (casumo.com) is operated by Recro Limited of Unicorn Centre, Triq L-Uqija, Ibragg, Swieqi, SWQ 2335, Malta.
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Casumo Sister Sites
In the strictest of terms, there are no Casumo sister sites. Casumo is the only casino owned and operated by Recro Limited, and it stands alone. If you’re looking for something similar to Casumo, you may be interested in checking out one or more of the alternative Casumo sister sites we’ve listed below. Some of them are more like Casumo than others, but that’s to be expected when we’re dealing with a casino that operates in isolation.
Party Casino
Party Casino makes for a great alternative Casumo sister site because it offers the same combination of casino products that Casumo does. Party Casino offers a large range of slots, and so does Casumo. Party Casino also offers sports betting, and so does Casumo. Neither of the casinos is better known for its sports betting range than they are for their traditional casino portfolios, but that’s what makes them so similar. Party Casino belongs to the LC International casino network, which includes massive names like Ladbrokes and Coral. If you’re looking for a similar experience to Party Casino but with the backing of a massive network, Party Casino might well be your best bet. If you’re new to Party Casino, you can take advantage of a welcome offer of fifty free spins on the permanently popular Net Ent online slots game Starburst in return for making a first deposit of at least £10. Anything you might be lucky enough to win from those spins will come with a wagering requirement of x10. It’s not as good as getting wager-free spins, but the requirement is well below average, so the welcome is still fairly warm.
Bwin Casino
We’ve gone with Bwin Casino as our next stand-in Casumo sister site for many of the same reasons that we chose Party Casino as the previous one. Like Casumo, Bwin Casino is known for one aspect of casino gaming but also offers another. It’s just that with Bwin Casino, the roles are reversed. Casumo is a well-known online slots website that happens to additionally offer sports betting. Bwin Casino is a sports betting website that also offers slots. The sites are both opposite and equal. If you like the sound of Party Casino, it’s reasonable to assume that you’d also enjoy what’s on offer at Bwin Casino. Both sites belong to LC International Ltd, so there’s some crossover in the range of games available and the style of presentation. Bwin Casino also comes with some impressive exclusive slots and games. It’s not quite as generous with promotions as Party Casino is, as there’s nothing on offer specifically for newcomers to the casino area of the site, but there are plenty of enhanced bet, build-a-bet and other promotions available if you’re more interested in betting on sports. However, if you’re looking for Casumo sister sites purely because you’re interested in playing slots and traditional casino games, Party Casino might be a better bet.
888 Sport
888 Sport is, as the name strongly implies, a far more sports-dedicated casino site than Casumo – so why have we included it in our list of alternative Casumo sister sites? The answer isn’t so much about what 888 Sport is as it is about what 888 Sport is connected to. 888 Sport is one of the most popular sports betting websites in the UK, and it owes a lot of its fame to being part of the 888 UK Ltd network and carrying the 888 name. Each of the three “main” 888 casino brands are portals to each other. If you visit the 888 Sport site, you have one-click access to both 888 Poker and 888 Casino. In that way, the 888 Sport site replicates everything you can do at Casumo. In fact, given that poker is also an option at 888 Sport, you could even say it does a little bit more. While saying that, we should point out that the 888 Sport site isn’t quite the complete betting and iGaming solution that it was in the past. It was once possible to access 888 Bingo from the 888 Sport homepage in the same way you can access 888 Casino and 888 Poker, but that’s no longer the case because 888 UK Ltd decided to sell all of its bingo brands to Broadway Gaming in early 2022. Incredibly, its own-brand bingo site was included in the deal.
William Hill Vegas
It’s taken William Hill a long time to arrive at William Hill Vegas as the perfect home for its non-sports betting portfolio. There was once a standalone site called William Casino, but that was shut down a couple of years ago in favour of adding a William Hill Casino section to the William Hill sports betting site. William Hill Vegas was then introduced to run alongside it. It was always hard to see why there was a need for both sub-brands to exist, and so it wasn’t a great surprise when William Hill Casino vanished to be replaced by William Hill Vegas. This is now a one-stop-shop area of the main William Hill website offering slots, poker, table games, live casino games, Slingo, bingo and more. New customers can claim one hundred free spins on the Fishin’ Pots of Gold slot by staking £10 on slots. There’s no wagering requirement on the bonus, but the maximum possible win is capped at £30, so some of the fun is sucked out of it. Still, when you play at William Hill Vegas, you have the advantage of playing with one of the most trusted and respected iGaming brands in the world. That’s why we’ve included it in our list of alternative Casumo sister sites.
32Red Sport
The story of 32Red Sport is very similar to the story of William Hill Vegas. There was a time when there were separate websites for 32Red Sport, 32Red Poker, 32Red Casino and 32Red Bingo. When 32Red became the property of the Kindred Group, there was a change in philosophy about how to handle the family of casino sites. 32Red Bingo was torn down altogether, but 32Red Sport and 32Red Poker were incorporated into 32Red Casino to create one enormous, powerful casino brand. You’ll know where we’re going with this by now if you’ve been paying attention – 32Red Sport makes a good alternative to Casumo because of its product range, depth, and variety. Granted, you’ll have to overlook the fact that Keith Lemon’s face is all over the website if you’re not a fan of the comedian’s shtick, but the many thousands of loyal players at the 32Red brand consider that a small price to pay. The power of the 32Red sports betting platform speaks for itself, but 32Red is also a good place to look if you want to get early access to the latest releases from the biggest slots providers in the business. First deposits at this casino are matched at 150% up to a maximum of £150 but come with a somewhat-unfriendly x50 wagering requirement. You might never find another casino exactly like Casumo anywhere else, but there are “close enough” alternatives out there if you know where you look for them – which you do now.
Casumo News
: In the wake of the Grand National, Casumo’s sister sites are delighting racing fans with the release of ‘Gold Horsey Winner’, an online slot developed by Inspired Gaming. While the game’s name might not gallop off the tongue, its gameplay promises a thrilling ride. Set against a backdrop of horse racing, the slot combines traditional and modern elements, offering a refreshing twist on Inspired Gaming’s earlier ‘Golden Winner’ slot. With a 5 x 3 reel structure and 10 fixed pay lines, bets start from as little as 10p. The RTP for ‘Gold Horsey Winner’ is set at 94.5%, and it features high volatility, promising substantial payouts with a top prize of 2,500 times the stake. Bonus features in the game include a Fortune Bet mode, where bonus symbols increase in size, and a Fortune Spins option, which shifts the game to a mode focused solely on cash collector mechanics. Additionally, the Free Spins Bonus triggers a progressive trail above the reels, where the jockey symbol collects values from Gold Trophy symbols.
Despite the excitement it offers, potential drawbacks include its slightly below-average RTP and the high volatility which might not suit all players. However, its rich graphical interface and innovative blend of features make it an appealing choice for those interested in thematic slots that offer more than just spinning reels. This slot is a commendable effort by Inspired Gaming to provide an immersive and entertaining experience that captures the spirit of horse racing, all the while encouraging responsible play among its users.
: On the 2nd of January, The Sun published a detailed review of Casumo Casino, focusing on the platform’s features and the process of claiming the welcome bonus in 2024. The review highlighted Casumo’s welcome bonus for new UK players, which includes a 100% bonus of up to £25 and an additional 20 bonus spins. To be eligible for this bonus, a minimum deposit of £10 is required, and players must meet a 30x wagering requirement within 30 days on both the deposit and bonus funds, as well as on free spin winnings. However, it’s important to note that this promotion excludes payments made through Neteller, Skrill, PayPal, Apple Pay, Trustly, and Paysafecard, and the maximum bet allowed is £5 per spin or £0.50 per line. Apart from the welcome bonus, the site also hosts daily Reel Races with a prize pool of over £2,000. Players need to opt-in and play eligible games to collect points and climb the leaderboard for a chance to win a share of the daily prizes.
Additionally, the casino offers “Valuables” as part of the Casumoverse, which are bonus cash, deposit, or free spin offers appearing in players’ accounts as a reward for their loyalty. The review also delved into Casumo’s strengths, such as its intuitive mobile app for iOS and Android, a library of over 3,500 casino games, 24/7 live chat support, and multiple slot tournaments. However, it also pointed out areas for improvement, including the limited offering of table and live casino games and many payment restrictions on bonuses.
: Casumo and its sister sites are elevating their promotional offerings with the introduction of the £275,000 Cash Blast promotion, running from December 1st to December 31st. This exciting event is set to distribute a staggering £275,000 in cash prizes throughout the month, including a top prize of £10,000. To participate, players simply need to spin selected Playson slots, making this an accessible and thrilling opportunity for slot game enthusiasts. The promotion is open to all players aged 18 and over, with an opt-in requirement. The minimum bet to qualify is £0.20, and the best part is that the cash prizes come with no wagering requirements. This means that winners can enjoy their prizes without the need to bet a certain amount before withdrawal. The qualifying games for this promotion include a variety of popular titles such as ‘Book of Gold Multichance’, ‘Buffalo Power 2: Hold and Win’, ‘Buffalo Hold & Win’, and many more, offering a diverse range of gaming experiences.
In addition to the Cash Blast promotion, Casumo is also hosting other exciting events throughout December, including an Advent + £100K Prize Draw, the Casumo Daily Spinner, and a chance to be one of 20,000 weekly winners in another promotion running until January 9th, 2024. These promotions not only enhance the gaming experience but also provide players with numerous opportunities to win big. Participants are advised to play responsibly and be aware of the terms and conditions attached to these promotions. Casumo’s commitment to responsible gaming is evident, as they are officially licensed by the UK Gambling Commission and aim to create a safer environment for players.
: 2023 has been a landmark year in the iGaming industry, with mobile technology playing a pivotal role in shaping the online casino landscape. Telemedia Online’s year-end review has spotlighted the best online casinos of the year, with Casumo sister sites earning distinguished mentions on their list. Casumo, established in 2012, has maintained its prominence in the industry, offering a vast array of games across various categories and treating players with exceptional care. Regulated by both the UK Gambling Commission and the Malta Gaming Authority, Casumo ensures a secure gaming environment with a multitude of convenient banking options like VISA, Skrill, PayPal, and bank transfers. The platform is known for its attractive welcome offers, innovative promotions, and popular tournaments that keep players engaged.
Two other casinos that have made a significant impact this year are Duelz and Mr Vegas. Duelz, launched in 2018, boasts a massive library of over 1500 games, including slots, table games, and live games. It has gained popularity for its generous bonuses and fast payouts, alongside a user-friendly mobile site accessible directly from tablets and smartphones. Mr Vegas, another standout casino, offers over 8000 games from top developers. Its sleek design, 24/7 customer support, and robust security measures have made it a favourite among UK players. These casinos have not only provided top-notch gaming experiences but also adapted to the evolving mobile technology landscape, making online gaming more accessible and enjoyable. As 2023 comes to a close, these platforms stand out as industry leaders, setting high standards for mobile gaming and customer satisfaction in the online casino sector.
: This week, Daily Hive has spotlighted Casumo as the premier online casino for Canadian players. Casumo distinguishes itself with an innovative approach, by offering nearly 3,300 games and boasting a 97% payout average. Notably, it consistently delivers winnings to players in a day or less, setting a high standard in the industry – it comes as no surprise that with those points of merit Daily Hive found a clear winner among the contenders! Casumo’s game selection is one of the largest in Canada, focusing on high-quality, user-friendly games. This ensures a seamless and enjoyable experience for all players. The casino also excels in customer support, security, and banking. Players can easily deposit funds using various methods like Interac, bank deposit, Visa, Mastercard, Muchbetter, or Paysafe, with most withdrawals processing within a few hours.
Other key players in the Canadian iGaming market include 888 Casino, known for its vast variety of slot games and innovative exclusive titles. Bet365 stands out for its live dealer games, offering a substantial monthly payout in jackpots. Bet99, an all-Canadian online casino, offers a wide selection of table games, jackpots, and Megaways slots, while Sports Interaction (SIA) is noted for its newly added games. The positions of the Casumo sister sites in the Canadian market are significant, not just for their extensive game libraries but also for their commitment to customer satisfaction and security. The casino’s ability to adapt to player needs and preferences, coupled with its efficient payout system, sets it apart in the competitive Canadian online casino landscape.
: Malta Today has recently provided an overview of how to effectively use welcome bonuses offered by online casinos, a strategy particularly relevant for new players looking to maximise their initial deposits. The article emphasises the importance of being selective when choosing a casino, as not all offer the same benefits, it also highlights Casumo sister sites among others as notable options. Welcome bonuses typically come in two forms: the No Deposit Bonus, which grants cash or free spins upon registration without requiring an initial deposit, and the Deposit Bonus, where the casino matches a percentage of the player’s initial deposit, offers a few bonus spins or does a combination of both. To make the most of these offers, and more importantly, find one that works best for you, the article suggests thorough research to identify casinos with the most advantageous bonuses.
Naturally, understanding the terms and conditions associated with these bonuses is crucial. Key aspects to consider include the wagering requirement, which dictates how many times a bonus must be played through before winnings can be withdrawn, and the minimum deposit requirement, which is fairly self-explanatory! Additionally, players should be aware of time restrictions on bonuses and the varying contributions of different games towards meeting wagering requirements. The guide also advises on the strategic use of bonus codes, where applicable, and emphasises the importance of bankroll management. It suggests depositing the maximum amount eligible for the bonus to get the best value but also cautions against overstretching financially and going beyond your budget.
: The Indian digital gambling sphere has expanded remarkably, becoming an essential component of the country’s leisure industry. Attracting players with an array of enticing sign-up incentives, these online casinos are redefining gaming experiences. Tribune India has recognised the cream of the crop in the Indian casino industry for their introductory offers, placing Casumo prominently among the elite. In India, the ascendancy of online casinos is a testament to the seismic shifts in technology, demographic changes, and a softening of cultural stances towards gambling. The widespread adoption of the internet and smartphones has put online casino gaming within arm’s reach of countless Indian enthusiasts. Despite the patchwork legalities of gambling, which vary by state, a definitive void in prohibitory legislation has allowed the online casino sector to flourish.
Casumo, distinguished by its pioneering gamified platform, stands out with a welcome offer that couples deposit matches and gratis spins. This novel adventure-reward structure offers players an engaging twist on traditional online gaming, enhancing the appeal of the digital casino experience in India. With a legacy of cherished games of fortune and an affinity for communal gaming, Indian players have enthusiastically taken to the blend of traditional and innovative online offerings, including live and interactive gaming sessions. The tailored approach of these casinos, accepting the Indian Rupee and featuring beloved local games like Teen Patti and Andar Bahar, underscores their commitment to personalising the gaming experience for players in India. The burgeoning fascination with online sports betting, especially cricket, further fuels the gambling industry’s growth.
: The digital gaming landscape is bustling with options, and selecting the crème de la crème is no easy task. This is why The Herald’s recent recognition of Casumo as one of the top online casinos in the UK is noteworthy. A prestigious nod like this reaffirms the casino’s commitment to delivering top-notch gaming experiences. The Herald’s piece begins by elucidating the factors that contribute to the rise of online casinos in the UK. Factors like accessibility, diverse gaming options, and the allure of significant rewards have propelled their popularity. Amid this thriving digital casino ecosystem, Casumo has managed to shine brightly with its array of attributes that have resonated well with players. Foremost, the platform is praised for its user-friendly interface, which ensures that gamers, regardless of their tech-savviness, can navigate with ease. The wide variety of games available, combined with regular bonuses, means that players are never short of entertainment options.
However, some users have pointed out occasional lags and glitches, particularly during peak gaming times. Additionally, while the site offers an impressive array of games, a few niche genres remain underrepresented. But these minor critiques don’t overshadow the strides the sister sites have made in prioritising player satisfaction. Features like their fast payout times and proactive customer service have set them apart from many competitors, underscoring their commitment to their user base.
To sum it all up, Casumo’s inclusion in The Herald’s top-tier list of online UK casinos is a testament to its relentless focus on quality, user experience, and innovation.
: This week, Herald Scotland published the ultimate buyer’s guide to the best-paying online slot games and the respective casinos which never hesitate in handing over the winnings. Many of the Casumo sister sites made the cut on the list; one of the prime reasons behind Casumo’s high raking was the promising app reviews which have been left on the Google Play and Apple app stores. If you have ever searched for user reviews and ratings, you will already be well aware that disgruntled players always struggle to bite their tongue, so this is an incredibly promising sign. The casino is more recommended for app users than members who log in via the web, which mostly comes down to the reworked user interface which makes it easy to explore the games and other features.
The Herald also mentioned that Casumo pays £1.3 million in prizes each year, on average, and that might not seem all too high of a figure, but bear in mind it isn’t on the same scale as many of the bigger online casinos, and that doesn’t factor in the regular jackpots and payouts player receive daily. Perhaps more impressively, The Herald found that almost one million bonus spins are played on the site daily, so, if you have previously joined a casino which never allows you to trigger a bonus feature, such as a free spin game, you certainly shouldn’t encounter that same problem with this platform. There’s no shortage of niche or cult hit titles in the game library, some of the best games to check out, as indicated by the Herald include Sahara Riches and Bonanza.
: CCN, not to be confused with the far more respectable news outlet CNN, decided to pour their energy into reviewing Casumo this week. They might need to take some tips off CNN given the way they started the review by asking if you are looking for a detailed review where you learn all about the provider – apparently, it is always amateur hour somewhere. However, it was slightly reassuring that the reviewer, Kyle Simmons assured readers that he played at the casino for a few weeks before publishing the review – if that’s actually true and he wasn’t just trying to fill the page with content to draw some web traffic! The reviewer started with a fairly typical pros and cons list, on the plus side, he discovered that the casino boasts multiple reputable licences, there are over 4,500 games to try out for size, and it is a TST-tested and approved casino, which is always good to know for the sake of peace of mind.
On the downside, the reviewer found a lack of a VIP program and was disappointed by the lack in range among the banking methods. He also tried to hold the absence of a sportsbook against the Casumo sister sites, which isn’t exactly fair given that it is hardly a staple fixture, even if there are countless sportsbook casinos in existence for casino players who also like to flutter their cash on football fixtures. Further into the review, he reeled off some basic info, such as the available currencies and languages players from around the world can use – it was all very cut and dry.
Can Casumo Be Trusted?
★★★★★
Casumo is a 3 Star trusted casino.
| 1. UKGC License | Casumo Services Limited holds licence 39265 with the UK Gambling Commission. |
| 2. UKGC Fines | GamStop holds UK Gambling Commission licence 61549 via its operator Recro Limited. The licence was issued in April 2023, and thus far the operator has not been fined or faced any other regulatory issues. |
| 3. Customer Service | Live chat is open 24/7 at Casumo, and email support is also available, but there isn’t a telephone service. |
| 4. Trustpilot Score | Casumo has been reviewed more than 1600 times at Trustpilot, and has a rating of 2.4 out of 5, which is a touch below average. |
| 5. Company Location | Recro Limited is Malta-based. It’s a trusted location so long as operators hold a UKGC licence. |
| 6. Visible T&C’s | Terms and conditions are listed alongside all of Casumo’s promotions. |
| 7. Social Media Presence | Links to the official Casumo Casino Facebook and Twitter accounts are provided at the bottom of the homepage. |
| 8. Number of Sister Sites | There aren’t any Casumo sister sites. Some alternatives have been provided on this page for comparison purposes only. |
| 9. Games portfolio | Casumo Casino is stocked by a variety of world-class providers, and has a portfolio of over 2000 games. |
| 10. Gamstop links | While the GamStop logo and a link to GamStop services appears at the bottom of the Casumo homepage, it’s greyed out and far too small to be seen easily. |
| Overall SCORE > | ★★★★★ – 3/5 Stars |
Casumo Review 2024
Casumo’s motto is “your new favourite casino.” Player reviews on Trustpilot suggest the motto isn’t well-chosen. Reviews at places like that can occasionally be a little salty, though, as casino players tend only to leave reviews when they’re unhappy with something. Generally, it’s because they’ve lost money. Is there something to those reviews, or does Casumo still pack enough charm ten years after its launch to attract new players and hang on to those it has? We’ll get to the bottom of that question by reviewing the casino.
Casumo Welcome Bonus
Casumo’s welcome offer is a comparatively gentle one. New players who choose to opt into the offer will receive a 100% matched deposit the first time they credit their Casumo account, subject to a maximum of £25 in bonus funds. They’ll also receive twenty free spins on the always-popular Book of Dead slot by Play ‘n Go. Both the free spins and the bonus funds come with an x30 wagering requirement, which is roughly in line with the average across the UK online slots scene.
Monthly Promotions
This is an area where Casumo is more than a little vague. There are various passages on the casino’s homepage that hint at the presence of ongoing rewards and monthly promotions, but hints are all they are. The site comes up light on detail. Here’s what we know – or think we know – from what little Casumo has been willing to give away.
Placing live bets in Casumo’s live casino or spinning the reels of its online slots accrues points for a player no matter whether that player’s wagers win or lose. These points ensure that regular, loyal players at Casumo are rewarded “automagically” (their word, not ours). The more points a player receives, the more their “progress bar” fills up. Once it’s full, rewards will be given. Those rewards can include bonus cash, matched deposit bonuses, or free spins.
There’s also mention of a weekly prize pool of £27,500, which players can compete for in head-to-head competitions, but no information about specifically how or when. Still, Casumo claims to hand out 62,000 rewards each year with a combined value of £1.45m.
Casumo Pros and Cons
The games portfolio at Casumo is the casino’s biggest positive point. Two thousand is a big number, and we’re not just talking about any old two thousand casino games. Casumo works with only the best providers, so you can be sure that the best work of the best designers in the business is right there in the Casumo games library. We like the design of the casino website, too. It makes intelligent use of white space, and it’s super easy to find your way around it.
Many of the complaints about Casumo at Trustpilot are about either long waits for withdrawals or poor customer service. We can see why. There’s no telephone-based customer service available, and withdrawals take three days to process. That’s three days before Casumo will even attempt to send your money to you, after which you could be waiting for several more days, depending on the withdrawal method you’ve used. The fact that Casumo Services Limited was fined £6m for a glut of failings, including those related to customer interaction, in March 2021 suggests there’s some fire to go with all the smoke of the customer reviews.
Featured Games and Slots
With more than two thousand slots and games to consider, players at Casumo at least won’t be bored while they’re waiting for their withdrawals to reach them. What’s amazing about the online slots section of the casino is that despite the massive range of options, it’s the same old slots that have risen to the top. The most popular online slots at Casumo Casino are likely to be very familiar to you – and if they aren’t, it’s probably high time you gave them a try.
Wolf Gold: This is a controversial statement, but Wolf Gold is hands-down the best thing Pragmatic Play has ever done. Yes, we include all of their Drops and Wins games in that statement. They struck gold when they released this North American canyon-themed classic in 2018 and broke the mould in the process. Mustang Gold was a fine attempt to follow it up, but it couldn’t recapture the unique charm of Wolf Gold. If you’ve never played it before, all we can tell you is that you’ll be howling at the moon just as surely as any wolf would if you will every position with full moon symbols during the respins feature.
Big Bass Bonanza: Big Bass Bonanza is a Fishin’ Frenzy clone. It just happens to be more popular than all of the other Fishin’ Frenzy clones because it was one of the first to be released, and it’s an especially well-made one because it was produced by the expert hands of Reel Kingdom. Like almost all of the fish-themed slots that have come out in the past few years, Big Bass Bonanza is a Cash Collector slot that’s at its best when you’ve landed money symbols and collect symbols on the same spin. To fit in with the theme, the money symbols in this slot are represented by fish, and the collect symbol is a fisherman. The slot is thought of as being volatile, which makes it all the more of a shame that the max win is only x2100 against your stake.
Chilli Xtreme 4 Ways Boost: This is a far more modern slot than the other two we’ve looked at from Casumo’s “featured” section, and it comes from Playtech. When Playtech decides that it’s going to back a slots game with features, it generally goes all-in. It’s certainly done so here. The well-realised Mexican theme is merely a backdrop to a slot that can expand its reels so far that at its peak, it offers 262,144 ways to win. Random wilds might turn up on any spin, and some of them explode and create more wilds in the process. There’s always something happening in this slot, but the RTP is horribly low at 93.96%.
As we mentioned when we were discussing alternative Casumo sister sites, there’s also a full sportsbook at Casumo, along with an equally impressive live casino. You can’t play bingo here, but pretty much everything else is catered for.
Deposit and Withdrawal Methods
Everything we think we know about deposits and withdrawals at Casumo comes from the logos that the website features in its footer. There’s text in the FAQ section of the site that makes it clear there should be a table detailing the various deposit and withdrawal methods and how long it takes to process them, but the table is missing. This is something that Casumo should fix as soon as possible because, without it, players are in the dark.
The payment methods supported – or, at least, suggested by the footer – are Visa and Mastercard debit cards, Apple Pay, Skrill, MuchBetter and Neteller e-wallets, PaySafe voucher cards, and PayPal. Some players might be able to credit their accounts by using Pay By Mobile, but that may vary depending on the network in question. Casumo takes 72 hours to process a withdrawal request, after which any further delays will depend on the chosen method. No further information is available because the relevant section of the Casumo website is missing.
Licencing and Customer Support
Casumo Services Limited holds a valid licence with the UK Gambling Commission, although it has a warning and conditions attached to that licence after being fined in March 2021. The primary method of customer support at Casumo is live chat, which is initially conducted by a bot. A human operator will take over if the bot is unable to resolve your query. The only alternative to live chat is email.
Casumo – The Verdict
Casumo is an upper-tier casino, but it has a couple of weaknesses that ought to give you pause for thought before you play. We’d appreciate more information about banking and withdrawal processes before deciding to play here, and there’s other information absent from the casino’s FAQ that we’d normally expect to be there. Nevertheless, the portfolio of games at the casino is strong. Feedback from players at Trustpilot is a smidge below average for an online casino, but not to such a degree that we believe there are serious problems.
What are players saying about Casumo?
Here are our condensed/reader’s digest summaries of recent player reviews of Casumo.
- 01-Sep-2023 by Debra John:
Casumo is the best site I’ve used. Fast payouts and fair gaming. Even won a jackpot! They really respect safer gaming. – source: TrustPilot - 01-Jul-2023 by Wayne:
Won £20 but withdrawing it has been a nightmare. Had to email from my registered address, and now they want a bank statement. My winnings are suspended. – source: TrustPilot - 28-Aug-2023 by Dean:
This site is the worst. Lost a lot of money, and the games just wouldn’t pay out. Even features only gave me £15. – source: TrustPilot - 27-Aug-2023 by Emily:
The site is boring and unfair. Played Amazing Link Riches, got six features and still lost money. Games also glitch. – source: TrustPilot - 27-Aug-2023 by Sam:
Verifying my account has been a real pain. Sent my proof of address six times, and still nothing. – source: TrustPilot - 23-Aug-2023 by Ian:
Stay away from Casumo. My account was blocked without notice, and they withheld over £100. – source: TrustPilot - 21-Aug-2023 by Dan:
Don’t sign up. If you win, they’ll confiscate your winnings. – source: TrustPilot - 21-Aug-2023 by Simon:
Unethical practices. My account was terminated, and all my funds were confiscated. – source: TrustPilot - 20-Aug-2023 by Mark:
Still waiting for my £3000 winnings from June. Don’t play on this site. – source: TrustPilot - 20-Aug-2023 by Sach:
The casino is pathetic. Been waiting four weeks for my account to be verified. – source: TrustPilot
Casumo Sponsorships and Partnerships
Casumo Extends Its Reading FC Partnership
In August 2021, Reading FC and Casumo extended their long-standing partnership. After the contract was signed, a spokesperson for Reading FC reflected on their time in partnership with the casino brand. He announced that Casumo had gone above and beyond to not only promote the club but to promote equality and inclusivity too.
Casumo’s director of marketing teased the promise of a future transition that would see Casumo Cares becoming a focal point in the sponsorship network. Casumo Cares is a support service for players struggling with gambling addiction. The service can be used by players at any online or land-based casino. Their slogan, “When the Fun Stops, We Are Here to Help”, takes the old idiom “When the Fun Stops, Stop” to a new level, by becoming a place to turn for players who may have developed an unhealthy relationship with gambling.
Through the service, Casumo Cares educates, provides proactive support, keeps minors and vulnerable safeguarded and provides advice on how to help loved ones.
Casumo Speaks to Casino Beats
Phil Manzi, the Director of Marketing at Casumo casino sat down with the reputable casino magazine, Casino Beats, in November 2021 to discuss sponsorships, the increasing numbers of online slots published, and the contemporary challenges faced by European and UK casinos. Manzi highlighted the pitfalls of the over-regular market which is making it harder for gambling brands to find sponsorship space. However, that isn’t something that Casumo has historically had to deal with. For a time, they were the main kit sponsor for Reading FC, but there has been plenty of public noise around casino brands as kit sponsors. A third of all football fans polled in a recent study declared that they wouldn’t buy a football kit with a gambling brand logo. However, Casumo found a clever way around this, with Reading FC, they moved from being a shirt sponsor to being an official partnership.
In the interview, Manzi emphasised the importance of sports sponsorships, but he didn’t evade the responsibility that casino brands should feel when it comes to promoting brands to young and vulnerable sports fans.
The interview proved just how hard the minds behind Casumo work to align their marketing morals with sponsorship opportunities. Judging by his opinion on the integration of the increasing number of online slot games, that integrity carries through to Casumo’s curation of games too.
Manzi acknowledged that the increasing rate of production of new games is slowly but surely impacting the quality of new games. But that isn’t an issue for any Casumo players. With the casino’s commitment to only bringing the best content to UK slot spinners, players won’t risk losing their hard-earned cash on sub-par games. The casino also puts the best games prominently at the forefront by tying them in with promotions.
At the end of the interview, Manzi left clues about how the casino was going to expand next. He teased that the casino could soon be available to players in Germany and Canada.
Slotmill Teams Up with Casumo Casino
As we have already discovered, Casumo is incredibly discerning when it comes to choosing which game developers they partner with. With that in mind, it spoke volumes when they signed a licencing agreement with Slotmill in August 2021. This move by the two companies brought the award-winning Relax Gaming titles onto Casumo.
Slotmill titles find a number of ways to set themselves apart from the rest. The most obvious USP is their high-end graphics that achieve a modernist feel without having to copy any other developer that is known for its aesthetic innovation. Once the slots start spinning, players will find user-friendly frameworks that provide max player entertainment and incredible win potential.
The founder of Slotmill, Johan Ohman, had the following to say about their recent partnership:
“The agreement with Casumo is super exciting as it will make the Slotmill games available at another Tier 1 operator. Casumo offers a unique experience which is player focused and it aligns perfectly with the product design philosophy of Slotmill.”
Some of the top online slot games that are set to move across to Casumo from Slotmill include Merlin’s Fortune, Thunder Wheel, Vegas Gold, Lucky Lucifer, Neon Dreams, Outlaws, Star Spell and Vikings Creed.
The Skywind Group Became Part of the Casumo Network
The Skywind Group may not be one of the biggest game developers in the market, but nevertheless, the pioneers have been making waves in the European betting industry. Now, thanks to their partnership with Casumo, Skywind’s content is now available to players in the UK, Germany and Sweden.
Skywind and Casumo signed a deal in the summer of 2021 which saw some of their most popular games becoming fan favourites on the casino. Titles such as Sea of Pearls, Sticky Sevens Megaways and El Paso Gold weren’t just hosted on the Casumo casino website, they were also improved through Casumo’s player engagement strategies. Casumo’s player engagement tools included progressive jackpot pools, and tournaments that all players could enter.
In a press release, a spokesperson for the Skywind Group spoke with delight at the new collaboration, he noted that just like Casumo, Skywind constantly push boundaries to facilitate unique and refreshing gaming experiences for online slot players.
Other networks that partnered with Casumo in recent years include 1X2 Gaming, ORYX Gaming, Playson and the Blueribbon Network. While the casino strengthened their relationship with the unstoppable force, Pragmatic Play and Push Gaming.
Casumo TV ads
2018 – Casumo Free Spins Commercial
Casumo was a little ahead of its time when it released this free spins-themed television commercial in 2018. If you’re a keen video gamer or, more likely, if you have a child, you might be familiar with the enormous popularity of Roblox. If so, you’ll spot an Easter Egg or two in this video. We won’t spoil it for you – you should go and check it out on YouTube. Aside from the Easter egg, the 2018 advert is little more than a digital tour of the casino and its features, along with a strong push of the promotional offers that were available at the time.
2019 – Whenever you want, Wherever you Want
Mobile gaming and the concept of playing while on the move was already well-established by 2019, but Casumo decided to hammer the point home anyway with this transport-themed app. A new version of the Casumo mobile app was released around the same time as the advert, which might explain the choice of theme – although we’re going to be talking about that more in a moment. This ad has a comedic tone, showing people playing live dealer casino games while lying in bed or enjoying premium online slots while on the bus. It’s not a groundbreaking commercial, but it was a memorable one and performed well for the Casumo brand.
2019 – The Casumo App
We told you that we’d be coming back to the Casumo app, and so here we are. Aside from showing off the app in the commercial we mentioned a moment ago, Casumo also released a separate commercial aimed squarely at making people aware of the new app and trying to persuade them to use it. The advert took a “triple S” approach – it promoted the Casumo app as being Speedy, Smooth, and Secure. The app was (and still is) available in both Apple and Android format, and the commercial revisited the “play from anywhere” idea that was explored in the previous commercial. Whether or not both commercials were necessary is debatable, but you can’t have too much promotion.
2019 – Daily Drop Jackpot, Only at Casumo
The “Daily Drop Jackpot” advert that Casumo aired briefly in 2019 is an exercise in simplicity. It lasts for only twenty seconds, but it makes a big impression and uses a stylish cartoon approach to capture the attention of viewers. The advert could afford to get away with being so short because its message is so easy to understand – someone has to win the daily jackpots at Casumo every day, and that “someone” could be you. Even if a player loses, they’re free to try again the next day – which is a point that the short commercial makes more than once during its running time.
2020 – Jackpots like Snowflakes
“Snowflakes” has come to mean something else in the 2020s, but the definition of the word in this late-2020 advert is that jackpots fall so often that they’re like snowflakes falling from the sky on a winter’s morning. It’s not exactly a mental image that gives us a warm glow, so it’s an unusual choice of theme for the commercial. If you’re able to shake off the weirdness of the theme, you’ll eventually come to understand that the advert is there to tell you that Casumo has a new dedicated “jackpots” section and every game inside the section comes with a massive, potentially life-changing jackpot.